JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,355 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute shambles! experience from staff over the phone was terrible.. when i called to explain how bad my parcel was i was laughed at and hung up on twice! I brought two pairs of trainers online, when they got delivered the boxes where battered, i called to explain these are presents and cant be handed over the way they was! i was basically told there was nothing they could do.. they blamed it on the delivery driver at first.. when i explained it couldn't of been them because the boxes have been tapped up prior to delivery.. i was hung up on! To think your treated this way whether spending a little or alot is disgusting! i have always been a loyal customer to JD but i have had sooo many bad experiences.. this was the icing on the cake and i will never use your company again!!”

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Posted 7 years ago

“They did not have my size in store. Unable to transfer product from store to store. Purchasing online, the $60 item in store is $70 plus postage and the item comes from the U.K. I rang customer service to complain and they didn't ring back. Never again. Will buy elsewhere.”

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Posted 7 years ago

“DO NOT ORDER ONLINE! You've been warned. Pls read anonymous below as this clearly stipulates the amateur workings of the CS team. I personally had two CS team members blatantly laughing down the phone at me. Most unprofessional CS support I have ever had the displeasure of dealing with!”

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Posted 7 years ago

“High quality products, fair pricing and great service on-line”

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Posted 7 years ago

“The customer care team at JD work bloody hard and with the resourses they have at times it can be very difficult. I bet if a lot of customers was at customer care you would all be thinkimg diffrently at what you are saying. Yes they have to email the warehouse ( they do nlt have there number ), yes the missing parcel forma take between 14 to 28 working days sometimes this can be delayed due to the type of investigation of your order and courier. The agents themselves can not process any refunds this action is done by managers only so you refund will be in a cue. The only have 2 hands. I know all of this as I used to work there and I can see a lot of people lie about stuff which is not TRUE. There are always 2 sides tl everything and people who bitch and moan about stores are they people who get them shut down and bankrupt.... this is why the high street is empty...”

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Posted 7 years ago

“Delivered my package quick with what I ordered, great service”

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Posted 7 years ago

“They made me happy as everything came quick and fast and well packaged no damaged goods”

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Posted 7 years ago

“Order came on time with emails telling me where my item was.”

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Posted 7 years ago

“Quality goods and always come away with a purchase after every visit. Prices could be cheaper so that's the reason it's not full marks.”

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Posted 7 years ago

“I placed a online order for £497 worth of items some as a birthday present for a family member, I paid for priority delivery in order to get the items in time. Upon delivery I found X3 items missing from my order valued at £158 but they show on my delivery note as being in the parcel when in fact they are NOT !!!! I’ve spoken to Customer Care team who almost accused me of being a liar then told me I’d to wait 28 days for an investigation and even then I might not get my items. Very unhappy customer who spends a lot of money with JD, Well I won’t be again FACT !!!! I will of course be taking the matter further and contacting my solicitor.”

Helpful Report

Posted 7 years ago

“JD Sports, I would strongly recommend not buying anything from them, i had ordered an item from them on Monday in store as they did not have the item in stock and had paid extra for next day delivery. It is now Friday and the item has not been dispatched yet ? Their customer charter states they will aim to answer a call in 30 seconds well i have been on hold for 35 minutes. Their customer service line is never answered ! Their Face book page does not respond. Their courier cannot answer any questions regarding your delivery. When emailing their customer service team with a formal complaint the only answer they can provide is that my order has not been dispatched yet. Terrible service and i would strongly advise unless you buy in store, go somewhere else for your purchase !”

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Posted 7 years ago

“It was very good and also I like what I bought and the shipping was free so that was good”

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Posted 7 years ago

“Very Quick and easy to use”

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Posted 7 years ago

“very easy to order and browse, quick delivery time”

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Posted 7 years ago

“Was on hold on yhe phone for over an hour , i paid for next day delivery well within the stated time and never recieved my items”

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Posted 7 years ago

“7 BST I am absolutely appalled by your company and there will be no way I will shop at jd sports again. All your staff are un proffesional and don’t know how to resolve issues. My mum is an elderly woman who travelled across London to try and pick up the item we wanted after asking the jd sports staff member numerous times if the item was the correct one we wanted. And still after all that we were still given a different item despite giving all the relevant details such as the item number the full description and the size they still managed to give her a completely different item !!! After all the headache myself and my mother Spent hours on the phone trying to reserve the item and still to be disappointed. And the cheek of it was that the senior manager I spoke to in the customer service team said she can offer me £10! What do you even expect me to say to that ? The cab alone my mother took to collect the WRONG item was £40 and that is excluding all the money and time we have spent being on the phone !!!!! I am so frustrated and will never consider purchasing an item again at JD sports. You have lost a loyal customer And I have shopped at jd for years I was then asked to contact the ‘champion’ customer service team as I was not happy with the 10 pounds they offered me and after all that hassle someone got back to me after they investigated the issue and said that my mum gave them the wrong item description even though she gave them the item number !! They had the cheek to say we lied due to their mistake !!! Please note that there is nothing champion about this possibly the worst customer service experience ever !”

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Posted 7 years ago

“Lovely clothes quick delivery and decent price”

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Posted 7 years ago

“I ordered trainers 4 weeks ago. Never heard from them with regards to my order. Chased this up on numerous occasions to be told they had been dispatched. It turns out they hadn't actually been dispatched. I was then told to go back to the store to get a refund.”

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Posted 7 years ago

“This is a excellent website so easy to use and the click and collect option is brilliant and so quick”

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Posted 7 years ago

“my order was suppose to arrive within 2-3 working days and has not. I have tried for over an hour to get through to customer service which is just ringing out. I then rang the store in Manchester Arndale to double check it has not been received there. The man that answered the phone he told me he would check but he didn't take any details from me... he came back to the phone and told me he tried to call me yesterday?? I couldn't understand what else he was saying so asked him to repeat and instead he put the phone down on me and now not answering at all. Also last year I put took a jacket back that was 100 pound I had it put onto a gift card so I didn't spend it. When I went back to spend it, it had not even been on there and when I tried to sort it out they gave me a load of excuses I had the phone put down on me over and over again! Customer service here is absolutely shocking!! They never ever answer the phone and on the off chance they do they put it down then ignore the phone..”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,355 reviews