JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,355 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet another mysterious lost item with my Hermes, and again ZERO help from JD sports, these two shocking companies are the worst in the UK. I have now had to ask Pal pal to help since JD refuse to reply. I fail to see why they are using Hermes with so many lost and missing parcels unless they are part of the same company. Clearly not good for business as i and many others are now lost customers that will not return after such appalling customer care. My son will now not have his presents under the tree as i can not afford to replace them!! THANKS JD!!!!!”

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Posted 7 years ago

“Absolutely disgusted with your awful service. I have been trying to get my refund for nearly a month now! I have emailed and rang you guys SERVAL of times and you can’t seem to do your job properly! I have wasted so much time and money ringing you up, each time I have to explain myself all over again, I have made complaints and spoken to managers yet it has gone nowhere! They say I should receive a call and never do!! I am not ordering from you guys again, I cannot believe you can’t just do your part and refund my money back to me. When I ordered the yeezys I waited for a week for them to arrive and yet I had to call you up myself to find out they got cancelled and I was due a refund. You didn’t think to email me and let me know, you trying to rob people for their money!? Disgusted..I want my money back!”

Helpful Report

Posted 7 years ago

“Sounds like a trend, ordered item and Hermes (Delivery company) appear to have lost it. They have suggested delivered and obtained signature when no-one was at home. Sounds like fraud to me and yet JD will not refund as they have to investigate.”

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Posted 7 years ago

“No customer service lost my order no refund yet.no replies to emails.nightmare people.used to be good service.why it has gone downhill I just don’t know.shopped in store online for many years.well never again will I order online.jd sports sort yourselves out.you will be another high street store to close if you keep treating your customers the way you do awful service all round”

Helpful Report

Posted 7 years ago

“they lost my order, and I had to find it out by myself, they don't even offer a proper solution very bad customer service”

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Posted 7 years ago

“Paid £25 for some overpriced gloves 2 weeks ago, same story as everyone else, Hermes courier made up a fictitious address and stole the package, JD customer service stinks, they promise a refund that never arrives and ignore all your emails. AVOID this company if you want your goods to arrive before Christmas, never again...”

Helpful Report

Posted 7 years ago

“I get my order without any problems but I’m not sure if they are real. For me the are fake :( I’m really disappointed”

Helpful Report

Posted 7 years ago

“I receive product which wasn't correct.I ordered mountain adult shoe I got slipper size 8 for baby. Then I the told to send it back and I had to pay for delivery which they told me gonna be return.I got back my money for shoes but not for delivery even after few email to them. The situation last for now 3 weeks. I contact with them 8 times without any result.disaster !!!”

Helpful Report

Posted 7 years ago

“Ordered item to collect at store, text to say was there. Went to store at weekend waited 4 hours, item scanned in at store, yet failed to find. Couldn't re order as then out of stock, wouldn't refund me until 5 days later as had to confirm parcel lost a complete shambles . Will NEVER use this store again.”

Helpful Report

Posted 7 years ago

“Went to Fosse Park store in Leicester today, they had a DJ playing very very loud music in their entrance.I tried to buy some trainers but the staff could not hear me due to the loud music.I just walked out like several other customers,what was the management thinking, must have losted loads of trade today”

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Posted 7 years ago

“Good purchase and got item returned quick”

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Posted 7 years ago

“Shop was clean and prices was amazing”

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Posted 7 years ago

“Just been into the new store in Taunton. What a shocker. 0% customer service from the managers. Massive que at the 1 till open and both managers in stock room. Even when 1 lady manager came to serve she only managed 1 customer before deciding that staff lunches needed organising before clients get served. Even walked away from 2 young girls who needed a refund to sort staff out. People complaining about miss priced items. Including myself no apologies given, bad attitude when problems pointed out. Just generally couldn't give a damn.”

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Posted 7 years ago

Helpful Report

Posted 7 years ago

“I order some things off their online store a week ago and was given a tracking number for my order. another week goes by and the order was still on the 'accepted' stage so I contacted them asking where my package was. They told me that my order was cancelled because they had lost my order and there was no stock left for the products i wanted. They literally could have reached out and tell me that after my order was cancelled. i am so disappointed and angry because they have literally wasted my time and now i have to wait to get my refund from them. Please do not purchase from them as they waste your time and are misleading.”

Helpful Report

Posted 7 years ago

“Very very very very poor. Overpriced, when we compared to manufacturers direct sales via their own websites - JD actually charge £5 more on almost every item. I bought leather Nike trainers for my son and when, after 4 days, they started to fall apart the ‘manager’ refused to do anything about them as he said they weren’t faulty. They were fraying at the top around the ankle and the stitching is coming undone. In the opinion of the ‘manager’ they are not faulty and if I would like to, I can send them back to JDs fault checking service! After 3 weeks they will either return them to me because they have assessed them as not faulty, or offer and exchange.... so what is my son supposed to wear to school for the next three weeks?!?! I asked to speak to the regional manager, so the ‘manager’ disappeared into the office for fifteen minutes to ‘make a phone call’. When he returned the news was that the regional manager wasn’t working today but luckily his assistant was. She asked the ‘manager’ to tell me to phone customer services on Monday. I must conclude that the ‘manager’ thinks that I was born yesterday. Appallingly poor”

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Posted 7 years ago

“this place gives me bad vibes”

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Posted 7 years ago

“jd sports is AMAZING”

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Posted 7 years ago

“The cucks lost my order and still can't figure out their policy on what to do WHEN THEY LOOSE A FUCKING ORDER! YOU SEND ANOTHER FUCKING ONE AGIAN WITH COMPENSATION AND A FUCKING TRACKING NUMBER YOU STUPID STUPID FUCKS. EVERYONE THAT WORKS THEIR FROM THE HR TO THE CEO IS A FUCKING CUMSTAIN. ITS LIKE THEY SHAT THEMSELVES AND DIDN'T KNOW WHAT TO DO! IT HAS BEEN 3 WEEKS NOW AND STILL WAITING ON MY ORDER”

Helpful Report

Posted 7 years ago

“Abnormal blood pressure when dealing JD sports. The cucks lost my order and still can't figure out their policy on what to do WHEN THEY LOOSE A FUCKING ORDER! YOU SEND ANOTHER FUCKING ONE AGIAN WITH COMPENSATION AND A FUCKING TRACKING NUMBER YOU STUPID STUPID FUCKS. EVERYONE THAT WORKS THEIR FROM THE HR TO THE CEO IS A FUCKING CUMSTAIN. ITS LIKE THEY SHAT THEMSELVES AND DIDN'T KNOW WHAT TO DO! IT HAS BEEN 3 WEEKS NOW AND STILL WAITING ON MY ORDER”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,355 reviews