JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.05

2.1 Rating 1,362 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

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Metrics

2.1

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“My experience with JD sports has poor inexperienced staff are just out of school, they don't talk. On buying a pair of trainers had to wait 15mins for them to be found by two different members of staff, who then didn't trust me to carry them down the stairs and staff argued over who should take them down the stairs.”

Helpful Report

Posted 7 years ago

“Worst place to work. i've never seen more un-organisation and mistreating of staff at any workplace. I worked there as X-Mas casual, and got asked to stay past the christmas casual contract. Me, patiently waiting for more information or a contract to be signed, nothing. No call, no message, no shifts given to me for 6 weeks plus. and then my log in gets terminated. and no, i did nothing to trigger this i'm an introvert and confrontation is the last thing i desire. Mind you all i did was get the targets i was set to acquire, and helped out as much as i can... To the extent that everyone commented saying "he is a good worker, i like him", to no contact for weeks plus no shifts, to be removed from the work chat and getting my log-in for work terminated. ???? i do not recommend any one to apply. funny enough we got told to "only wear shoes that we stock". sure. so what i did near the end of my shift, store was empty btw, i tried on a pair of shoes they stock so i can buy and follow the instruction of wearing what the store stocks. minutes later i get approached by a staff member, who cut me off saying what i was saying to rudely approaching and embarassing me infront of everybody at the back dock telling me its so unprofessional to try on shoes at work... 1. trying on that shoe actually showed me how i could sell it to customers by explaining how it fits, comfortability etc. 2. she made sure to tell me infront of everyone when she could of so easily of pulled me to the side. Worst workplace i have worked at so far and funny enough this is my first ever review on ANYTHING i have ever written, so the depth i'm going into is for a reason.”

Helpful Report

Posted 7 years ago

“Buy a shoe protection spray at their store, but they sales treat us like idiot and say ok i will take the new 1 for you and fast fast put in the plastic bag, when go home i only notice the tin have been open before, what a kind of tactic of business?”

Helpful Report

Posted 7 years ago

“Very good price for brand products :)”

Helpful Report

Posted 7 years ago

“Ordered Adidas Jean's trainers really NICE trainers and good quick service”

Helpful Report

Posted 7 years ago

“Sold me some fake Fila boots, logo is stitched on upside down on one of the tongues stitching is terrible and is glued where its supposed to be stitched, absolutely disgusted”

Helpful Report

Posted 7 years ago

“OREDERED TRAINERS ONLINE ,PAID IN FULL 5 DAYS LATER TO BE TOLD OUT OF STOCK AND WAIT UP TO 5 DAYS FOR REFUND !!! WHAT A JOKE !!!”

Helpful Report

Posted 7 years ago

“These shoes are not genuine brands. Very misleading with the prices so high.”

Helpful Report

Posted 7 years ago

“Don't waste your money on expensive trainers at JD--low-quality ones. Two trainers from the same model (Nike Air Max 90 Essential OG) have broken within 10 days😡... Very rude staff at JD Liverpool. Avoid this model from JD”

Helpful Report

Posted 7 years ago

“Quick delivery, nicely packaged, will be ordering again in the near future.”

Helpful Report

Posted 7 years ago

“First you lost our order a pair of Yeezy’s. Then despite numerous calls you have failed to sort out my refund. Terrible customer service blaming that you don’t have access to the right systems to give me the answers when I call. Promised a call back from manager that never happened. You took my money in 22nd dec and still no refund. What about vulnerable customers that might go into debt as a result?? Pull your finger out and sort you systems out. Oh and one of your team but me on hold for so long and then cut me off along with frustrating IVR System... 😡😡”

Helpful Report

Posted 7 years ago

“Order was both ‘out of stock’ and ‘despatched’ to finally be returned. Given no explanation and compensation at first, I was finally offered a meager 10 euro voucher, as this was 29% of the value. Which would have meant me spending even more money to use it.”

Helpful Report

Posted 7 years ago

“Ordered online before Christmas and it was shipped quickly - unfortunately they insist on using myhermes for delivery who you can see reading reviews on here are dishonest and items go missing regularly. My item was showing as lost, clearly it was pinched by the courier staff, but even worse, when JD chased it up they just signed it off as delivered and doctored information onto the online tracking. This means I couldn't get the order resent (all sale items now are sold out!) and I've had to fill in a delivery dispute and put forward all my evidence (fortunately I have a load of screen shots) but from the form being sent it takes 28 days - so we're probably looking at 2 months before I find out if I will get my money back. So far they keep 2 stars as they've responded to emails and tried to help, even if their processes are very slow. I'll drop it to 1 star if they don't refund me with all the evidence I've sent in though! I wouldn't use them again unless they switch to a better courier - or I'd have it sent to a store and collect, that way this fiasco couldn't occur!”

Helpful Report

Posted 7 years ago

“Severeal times i try to purchase items and they are no longer available. That is not good.”

Helpful Report

Posted 7 years ago

“I'm very pleased with the service from jd sports delivery quick and product quality great. Great fit to. Definatley recommend jd sports.”

Helpful Report

Posted 7 years ago

“Terrible service!! Never received a confirmation email after placing an order. Trying to get someone human to speak to takes ages and when you do finally get through you get put on hold straight away. 4 days later and my order is still awaiting to be picked. WIll NOT BE USING AGAIN.”

Helpful Report

Posted 7 years ago

“Appalling customer service. I ordered 3 items on Dec 14th opting to have them delivered to my local store (they were Christmas presents). They still had not arrived by Christmas eve, so I contacted customer care and it transpired that my order had been 'lost in transit'. I was given to have the items resent/have my money refunded. I decided to have the items resent - big mistake. A week later, I had another email letting me know one item was out of stock. I asked for a refund for that and for them to send the other 2 items I had ordered. On 6th January, I received an email stating that my order was ready for collection....more than 3 weeks after I ordered. When I went to collect, only 1 item was there! The other (worth 50.00 euro) was out of stock. Staff in store told me that they could not refund me at that time because I had ordered from home??! In addition, staff in the shop were quite rude and seemed clueless. After going into the store, I sent several more emails to customer care (all time consuming) and STILL have not had my 50.00 euro back, a month later. Thieves!! The last email I had back stated that I need to send yet another email and a photo of my dispatch note (?) before I can get my money back. I have done that and still not had a refund! I do not recommend shopping at J D Sports, especially not online. Do so at your own peril!!”

Helpful Report

Posted 7 years ago

“Placed order for personalised replica kit, but website froze when trying to pay. No e mail confirmation so assumed that order had not gone through. Repeated the process- successfully this time and received email confirmation. Later that night received a confirmation for the original order and card had been debited. Very difficult to find a customer service number or any other means to get in touch on website. Eventually spoke to someone who said they would cancel original order and refund but this never happened. So have two items and paid twice - £72 out of pocket and JD are denying there is anything they can do!!!”

Helpful Report

Posted 7 years ago

“I ordered some items on the 14th of December as a click and collect item. I got numerous email tracking the order over a two day period and then suddenly it all went quiet. I contacted customer services about this and got a flimsy email informing me the goods got lost in transit and asking if I wanted a replacement or a refund. I asked that the goods be replaced and it all went quiet again for another 4 days. I contacted them again and got an awful email with no apology or explantations telling me the good were now no longer in stock and my money had been refunded. Awful customer services! Never again.”

Helpful Report

Posted 7 years ago

“Don't shop with them. Don't shop here EVER! BAD CUSTOMER SERVICE, YOU DON'T GET CORRECT ITEMS, items are missing. THEY SEND you wrong sizes or whatever they feel like it and takes ages for delivery. Forget contacting them via email or phone they NEVER REPLY. If you have a problem like I did contact consumer affairs and the UK store this is the only time you will get a reply. DISGUSTING treatment of customers. WORSE ONLINE STORE WITHOUT A DOUBT!!! post your review here also https://www.productreview.com.au/p/jd-sports.html”

Helpful Report

Posted 7 years ago

JD Sports is rated 2.1 based on 1,362 reviews