JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“They always keep in touch and let you know whats happening with your order and always comes on time”

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Posted 6 years ago

“They’re fakes!!!”

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Posted 6 years ago

“Top shop Quality products Amazing prices and allways friendly to customers”

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Posted 6 years ago

“Quick delivery, good service. Good product, love it x”

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Posted 6 years ago

“Items good quality bit expensive as most teens only wear labeled clothes postal service is good”

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Posted 6 years ago

“I recently purchased a pair of shoes scheduled for an in-store collection in the Oxford Street branch. The online purchase was quick, simple and easy to follow. I received the notifications via phone and email for collection a few days later as described per the confirmation email after purchase. Shoe collection was swift as well, however the shoes did not meet my expectation and I decided to return it. The staff at the returns counter was really unfriendly and took a long time processing requests for everyone. I had to wait about 30 minutes even when there were only 2 customers ahead of me. The refund was back into my account within the days promised. Other than the in-store returns, my entire purchase with JD Sports have been great and will shop again given the amazing deals.”

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Posted 6 years ago

“Jd7462924659...8809606326,,,7634979284”

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Posted 6 years ago

“Excellent products absolutely happy!”

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Posted 6 years ago

“As a student they have good deals for 20% off, and the in store service was quite good.”

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Posted 6 years ago

“Easy to use app good selection in stock and fast reliable delivery”

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Posted 6 years ago

“Do not trust this company. I ordered items which were supposed to have been dispatched on the 7th September yet by the 19th no delivery. I asked JD Sports to investigate which subsequently returned with a lost in transit response. Appreciating that this can sometimes happen I agreed for them to resend my items, these were allegedly sent on the 20th September. The 28th September I had to chase up my replacement order again,only to be told today 1st October that my order had been lost in transit for a second time. What an absolute joke, do not buy off this company they take your money and don't deliver.”

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Posted 6 years ago

“Gazelles look great! N fit perfect. On time delivery!! *****”

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Posted 6 years ago

“quality products...quality service!”

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Posted 6 years ago

“It was very easy to collect the order”

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Posted 6 years ago

“50% off but price changes to normal at the check out, I've been told by their team member it had happened to several customers, but why not fix it??”

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Posted 6 years ago

“Bought a Adidas school bag it ripped across the top these are known for ripping. Lost my receipt. They won't give me talk but its only jds sell these. Will never shop here again”

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Posted 6 years ago

“Absolute shambles! experience from staff over the phone was terrible.. when i called to explain how bad my parcel was i was laughed at and hung up on twice! I brought two pairs of trainers online, when they got delivered the boxes where battered, i called to explain these are presents and cant be handed over the way they was! i was basically told there was nothing they could do.. they blamed it on the delivery driver at first.. when i explained it couldn't of been them because the boxes have been tapped up prior to delivery.. i was hung up on! To think your treated this way whether spending a little or alot is disgusting! i have always been a loyal customer to JD but i have had sooo many bad experiences.. this was the icing on the cake and i will never use your company again!!”

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Posted 6 years ago

“They did not have my size in store. Unable to transfer product from store to store. Purchasing online, the $60 item in store is $70 plus postage and the item comes from the U.K. I rang customer service to complain and they didn't ring back. Never again. Will buy elsewhere.”

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Posted 6 years ago

“DO NOT ORDER ONLINE! You've been warned. Pls read anonymous below as this clearly stipulates the amateur workings of the CS team. I personally had two CS team members blatantly laughing down the phone at me. Most unprofessional CS support I have ever had the displeasure of dealing with!”

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Posted 6 years ago

“High quality products, fair pricing and great service on-line”

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Posted 6 years ago

JD Sports is rated 2.1 based on 1,351 reviews