JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,351 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

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JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

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“always get what i need from them on time and without ant hitches great place to but clothing as not alot of shops have such a big colllection”

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Posted 7 years ago

“Worst customer service in the world. Would be here forever giving examples. But nothing will change because people will continue to go back to them for some odd reason? I only deal with them once a year due to my kids and feel that they have the worst people working for them and it never changes year after year in Canary Wharf and their sense of common sense throughout every store and customer service department is just as bad.”

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Posted 7 years ago

“Brilliant customers servise n always smiling n cheerful”

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Posted 7 years ago

“The worst customer service possible!!! They DON'T allow you to cancel your order online and after waiting 30 min in the phone to talk to someone the person says that is IMPOSSIBLE for you to cancel the order and that you need to RETURN once they SEND and you receive the product!!! In what century they are? DO NOT BUY WITH THEM!”

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Posted 7 years ago

“Ordered an Item over two weeks ago and never received the item, apparently its still in the warehouse! Worst service I have ever experience, will not advise anyone to buy of the site! Also the customer service was extremely poor and they were not helpful at all!”

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Posted 7 years ago

“International deliver is like a bad joke in this company! I made an order 26.06.2018 order status at 11.07.208 was still accepted to deliver! How it possible the pocked are waitting 2 weeks for transport! Terrible! The customer service is terrible too! Call contact from website is only automatical voice, two different adres email - the same only automatical responed! I had to call to stationary shore to get a solution. I hope i get my payment back in standard time!”

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Posted 7 years ago

“They are liers and thieves. Most of them dont even know how to do their job properly. Its been 2 months and i still havmt received my refund. Fraud going on here. Many people ive come across have said that. Sports direcr is much better people. Lovely people i advise you to go there instead”

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Posted 7 years ago

“Kept fully up to date with order and order ready to collect within 3 days. Great service”

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Posted 7 years ago

“Their customer service is totally disaster to me. I have placed an order a week before and I found the status stays ‘processing’ for the whole week. I sent an email for the updates and they just simply replied me that they hv cancelled the order WITHOUT an reason. The most terrible thing is to ask me to place the order again but all items I wanted were already out of stock! That’s not making any sense for me to make the order again right? I would never wanted to or recommend others to use their online service as their service are incredibly unacceptable!”

Helpful Report

Posted 7 years ago

“Absolutely useless. Went in there today looking for a whiteish men's size 12 trainer. Chose five different designers all of which were supposedly available in this size but none available!!! We were never shown what they did have in the size required and never did they offer to order them in. No wonde people are going online now. Such poor service, we will go elsewhere and get better service sew here else.”

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Posted 7 years ago

“Was fast and got what I wanted but not the guy phone number I missed him lol get in touch is the women on the black dress that you winked at lol”

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Posted 7 years ago

“Ordered a pair of very cool vans shoes from jds, got them very quick but a number bigger than I requested, so i returned those and requested a replacement. It's been a month now and still no sign of my shoes. Low prices aren't worth the troubles that come with it, store is absolutely awful.”

Helpful Report

Posted 7 years ago

“Absolutely awful customer service. Placed an online order and package was thrown over side gate by delivery driver, and then destroyed by my dog. Courier Co. were very reasonable and asked me to notify JD Sports, when I did they asked for ridiculously detailed pictures which resulted in me being covered in dog sh1t and hair only to be told that they didn't deem them to be damaged enough. They offered me a €25 discount on order of €110. Laughable! Sending items back sh1t and all and JD Sports can pick up the tab as they won't be selling these on. Honestly the worst Customer Service EVER!”

JD Sports 1 star review on 4th July 2018

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Posted 7 years ago

“Really good sports shop plenty of variety”

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Posted 7 years ago

“Im order converse shoes 14th june i get 16th but was to big so i want exchenge for half number small. Im bring my shoes 18th june to store in my Town i make refund . One guy from this shop set to me than my shoes will be to collect for couple of days 3 max 5 days. Tommorow will be 2 weeks when in waiting for exchenge. Im call to customer service and evrybody set to my than it will be soon i call today and thos lady from customer service set to me than its something wrong and she return my money to paypal. Now i must wait for my money i think 5 days!! Terrible customer!!! Not recommed!”

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Posted 7 years ago

“They got my order here for when i ordered it and they had the order exactly right. I will definitely be ordering from them going forward.”

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Posted 7 years ago

“Fabulous! Free click and collect in store AND staff opened my delivery in front of me checked it against paperwork and then bagged it up. Super impressed. Highly recommend! 10/10!”

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Posted 7 years ago

“I placed my order and heard nothing for a day. I the tracked my order it had been received it said. I still heard nothing and I checked the status again after 3 days and it still was received not even processed. I telephone customer services who said that they would e.mail them. It finally arrived at the shop after another 3 days. Bad service poor communication.”

Helpful Report

Posted 7 years ago

“poor service was told refund £95 would be in bank in 5 working days two weeks later it still wasnt in,... several calls later was told it would be in my account in 5 working days.. thers a shock dare bet its not”

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Posted 7 years ago

“Didn't have size in stock ordered for to be next day delivered for £1 great value”

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Posted 7 years ago

JD Sports is rated 2.1 based on 1,351 reviews