JD Sports Reviews

Name: JD Sports
Address: Hollinsbrook Way, Pilsworth, Bury, Lancashire
Rating: 2.06

2.1 Rating 1,354 Reviews

26 %

of reviewers recommend JD Sports

Company Reviews

Questions

Metrics

2.1

Based on 1,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0844 264 1000

Location:

Hollinsbrook Way, Pilsworth, Bury
Lancashire
BL9 8RR

Write Your review

Tell us how JD Sports made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JD Sports 1 star review on 29th May 2025

Brett Hopkins

JD Sports 1 star review on 30th December 2024

Anonymous

JD Sports 1 star review on 22nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 25th June, it stated I would receive it within 5 working days. They didn't despatch it until July 2nd, I was going away on July 4th and new I'd miss it. I made several phone calls to try to cancel the order to no avail, nobody ever answers the phone. I rang dozens of times. Eventually someone wrote to me and said they've written to DPD and asked them to return the parcel to DPD as I was going to be away and that they would refund me. DPD delivered the parcel back to JDSports on July 15th. It's now 7th August and I still don't have my refund of €144 and I still don't even have confirmation from anyone there that they are going to refund me and that they have indeed received the items back. Everything about this transaction with them from beginning to end has been a shambles. I am getting generated/automated emails as responses to my queries, when I eventually talk to someone, then they disappear and don't follow up like they say they are going to.”

Helpful Report

Posted 6 years ago

“Worst shop”

Helpful Report

Posted 6 years ago

“I bought joggers and I have been waiting 3 weeks and still waiting”

Helpful Report

Posted 6 years ago

“ONLINE CUSTOMER SERVICE POOR half of my delivery missing and still not resolved some 6 weeks later. Clearly not interested that they take your money but do refund when goods go missing.”

Helpful Report

Posted 6 years ago

“Pathetic. Bought and paid for trainers Tuesday afternoon. .. Paid the extra for next day delivery. Waited alk Wednesday didn't move out house.. It now Thursday afternoon still waiting... Absolute joke.”

Helpful Report

Posted 6 years ago

“All jd do is lie to people and drown tolls. All the managers to is sit in their office drinking coffee folding arms looking into space messing around and panicking and taking holidays to Paris. The managers are puppets just showing off paycheques and letting people down by messing around.”

Helpful Report

Posted 6 years ago

“Went into JD Sports Swindon recently to collect an online order. When it was my turn to be served, after what seemed like forever in the queue, the Sales Assistant proceeded to announce my surname out loud several times via their ‘old speaker system’ so that one of her colleagues could bring the order to the till. Told her very politely that it wasn’t particularly pleasant to hear your name being blurted out like that and her attitude to what was essentially feedback on their system, stank. She basically told me that it was their way of doing things and what did I want her to do. Whilst waiting on the side for the order, a lady showed up with a package and stood about 2 meters from me, beckoning me to come over and mouthing to ask if it was my order. As I moved towards her, she handed me the package, not checking that it was indeed mine by asking relevant questions etc. She had no way of knowing it was mine as I could have been waiting on the side for any other reason. RUDE STAFF! VERY POOR CUSTOMER SERVICE! At a time when high street stores have been closing in Swindon, JD Sports staff should be grateful that theirs is still open. AVOID if possible!”

Helpful Report

Posted 6 years ago

“30% overpriced... pruchased some trainers for £100. came damaged. sent them back for refund... 3weeks later still no news... contacted JD and was spoken to rudley asked for an APOLOGY AND A VOUCHER and was told were JDSPORTS and WE DONT APOLOGISE OR GIVEOUT VOUCHERS. disgusting. avoid. go sports direct its cheaper and staff and way more friendly... infact i will never use this shop again.”

Helpful Report

Posted 6 years ago

“Absolutely fuming ordered some trainers for my hubby's birthday on next day delivery paid extra for this an didn't arrive phone is to be told they'll be another few day omg what shitty service”

Helpful Report

Posted 6 years ago

“Worst experience I've ever had with a retailer.”

Helpful Report

Posted 6 years ago

“TERRIBLE! Been waiting over two weeks for a refund, finally a few days ago they responded to one of my emails saying it has gone through and as it was through paypal would be back in my account within the next 1-2 hours. It's been 3 days and they are no longer responding to me. At this point it is theft! GIVE ME MY MONEY BACK.”

Helpful Report

Posted 6 years ago

“Terrible ordering system, Placed order got confirmation of order. Payed for next day delivery and after 2 days checked the tracking number to find JD had cancelled the order due to no stock. Yet had failed to email me or notify me they had cancelled the order. Poor show. Will not be ordering from them again.”

Helpful Report

Posted 6 years ago

“I ordered my little brother some swimming trunks and a top for his birthday. I ordered on the 27th of July and told it would be ready to be collected by the 29th, then told it would be 2-4 days. However, upon tracking my order it came to my attention that the shop had changed the shorts from red and dark blue shorts as seen in the picture to the light blue zig-zag ones also pictured. I am appalled by the customer service as I have attempted to reach JD many times. It is difficult to explain to a young child why he has not received his gift after 3 weeks. Do not recommend this company and will not be spending here again.”

Helpful Report

Posted 6 years ago

“I have ordered three times from JD Sports. My man twice. Four times of these the packages have taken at least two times the time that has been promised. But today became the biggest flop. I received a pair of shoes in wrong size, broken and dirty box and shoes itself, totally unknown persons ordering details inside the box, including personal info and payment info.. Didn't received my own order details, only God knows where in the world that travels.. Ready to boycott this firm 100%.”

Helpful Report

Posted 6 years ago

“A lot faster delivery on your click and collect order which is also free and downt make you pay for click and collect”

Helpful Report

Posted 6 years ago

“Amazing good staff kind and polite”

Helpful Report

Posted 6 years ago

“Worst customer service ever.”

Helpful Report

Posted 6 years ago

“I cancelled a gift card i had ordered a month ago but as far as i can see i have not yet had it refunded, despite us getting confirmation on email from J D Sports that it had been cancelled - i'm not getting anywhere with customer services - i'd be glad if somebody at J D Sports would ring me & resolve it”

Helpful Report

Posted 6 years ago

“Bad customer service. Bad online shopping. It has been more than 2 weeks since i ordered. No update whatsoever. I would not recommend anybody to buy online on their website. If anybody know their ssm or company registration no. please do share. I would like to claim through tribunal tuntutan pengguna.”

Helpful Report

Posted 6 years ago

“Prices! In Vietnam shoes cost 10 dollars. The semi shoes cost in JD. 180 pounds.”

Helpful Report

Posted 6 years ago

JD Sports is rated 2.1 based on 1,354 reviews