Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

Company Reviews

Questions

Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how Jennings Motor Group made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having initially been advised that a Seat Alhambra would be available for delivery in March, I ordered one in December. Early in March I called Jennings to inquire if my car would be available for collection on or near the 15th March, only to be told that there was no record of my order on the computer system. I drove into Jennings and spoke in person to a member of your sales staff. He assured me that there was no problem and that manufacturing delays meant that the car would not be ready until mid May. By late May no-one had been in contact so I went into Jennings and inquired about the expected delivery date? A member of the sales team accessed the computer and told me that the car would not be available until late August due to manufacturing delays ! I was less than impressed and asked to speak to a more senior member of the sales team. The young man assured me that nothing could be done as there was no Seat Alhambra cars available and that delays like this were not uncommon. Eventually a more senior member of the sales team arrived, and in his defense, he was limping as he claimed that a woman had just reversed into his leg. I began, remonstrating with his sales communication technique , or lack of it, when he informed me that he was very close to losing his temper with me !! Now I may be 65 years old and Registered disabled, but my many years in the armed forces has instilled in me a demand for respect when it's due. Being threatened by a Jennings sales representative, who by his own admission had failed to communicate with me and who admitted that his colleague had given me the wrong information, was like a red rag waved at a bull. Eventually, he agreed that the actual delivery date would be sometime in June. Since my first visit to Jennings until I eventually picked up my new Seat Alhambra, I have had only 2 phone calls or e-mails from Jennings, Middlesbrough. Now I am a member of several Armed Forces and Wounded Military Veterans online organizations, some of them recommended the Seat Alhambra for consideration as a motobility vehicle. We have, between the various organizations, hundreds of thousands of members, many of whom will qualify for motobility payments, due to their injuries sustained in action. When I'm asked by them if I would recommend the Seat Alhambra, I will have no hesitation in saying "Yes I would, recommend it". When I'm asked if I would recommend Jennings as a company to make that purchase, I will have to give my answer some serious consideration.”

Helpful Report

(Jennings SEAT Middlesbrough) - Posted 7 years ago

We’re sorry to hear to about your experience. As a company that was established over 100 years ago, we take pride in our level of customer service and take your issue extremely seriously. Please, can you take the time to contact our complaints department so that we can address the issue formally? https://www.jenningsmotorgroup.co.uk/alternative-dispute/ Thank you.

Posted 7 years ago

“Jennings South Shields excellent service, courteous and helpful staff. Sales executive Mr Mark Taylor was especially helpful and made the buying experience an easy and pleasant one.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Excellent service and after care from Carl Young. Very knowledgeable about the business, pleasant and friendly.”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“Brilliant service from Carl Young he was pleasant, friendly and very knowledgeable about the business. Keep up the excellent work”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“get the car I wanted a Mondeo”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Good cars”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Service was very efficient”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“The staff were helpful and answered all the question l had. Felt no pressure to buy my car and was told what would be done before l paid . Did have one problem with my wing mirror, and tried to get help the following day. But could not get to speak to the right person, or a response from the e-mail l sent to the person who sold me the car. The service as l mention was good. But could do with a better response when l got a problem after the first day !”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“Found Alan at Stockton on Tees very helpful really excellent sales skills very warm welcome really new a lot about ford's great cars”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“The Staff are polite professional and very helpful throughout the company”

Helpful Report

(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Friendly staff and excellent after care .”

Helpful Report

(Jennings Ford Gateshead) - Posted 7 years ago

“Had an excellent experience when visiting the Stockton branch, the sales person James Mann was very helpful and answered all my queries and explained every thing needed.”

Helpful Report

(Jennings Kia Stockton) - Posted 7 years ago

“The professionalism and affable manner of Craig the sales guy, he was really helpful and informative...he went the extra mile to help satisfy my requirements...which was a tall order in itself as I had an idea of what I wanted after a lot of research...which was a CX5....for the best deal I could get. I put the ball in his court...and he played a blinder for you guys!”

Helpful Report

(Jennings Mazda Middlesbrough) - Posted 7 years ago

“The whole process of first looking on the website and then purchasing my car from Jennings was easy and hassle free from start to finish.Ian the salesman was friendly and helpful and not in the least way pushy which was very important to me.I felt Jennings went out of there way to help me and hopefully this level of customer service will be there for as long as I own a Ford.”

Jennings Motor Group 5 star review on 20th June 2017

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“I was allowed to make my own decisions without any pressure. I love my new car and am happy with the transactions.”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“Very helpful sales team, quick and efficient, would definitely use again.”

Helpful Report

(Jennings Kia Stockton) - Posted 7 years ago

“The salesman Eddie first class, good test drive, very helpfull, explained car fully”

Helpful Report

(Jennings Ford Direct South Shields) - Posted 7 years ago

“I couldn't have wished for a better service; fast and efficient.”

Helpful Report

(Jennings Kia Washington) - Posted 7 years ago

“We were given good friendly service and help.”

Helpful Report

(Jennings Ford Stockton) - Posted 7 years ago

“The product I purchased arrived damaged in transit. One phone call was all it took for Jennings to promptly arrange a replacement which arrived in perfect order within 3 working days. I would highly recommend Jennings Motor Group as the customer service is absolutely spot on.”

Helpful Report

(Jennings Mazda Middlesbrough) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews