Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our salesman Chris was most helpful. He wasn’t pushy and let us make the decision about buying our new car without feeling pressured.”

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(Jennings Kia Washington) - Posted 7 years ago

“I have dealt with Jennings for many years and I stay with your company not only for the products but from rather professionalism of Colin Massey and his staff, they are a credit to your company along with Allan Dodds all of who I have dealt with for several years. I ordered my new car and although I have had a long wait before it arrived they always kept me informed of its progress. Thank you to all above and I will come ntinue to not only give you my future dealings but would always recommend them and your company to my friends and family. Thank you again Regards Mrs D Garrick”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“from first entering the dealership I felt welcome, the reception staff are very professional in the way they greet you & hand you over to sales staff, whom in turn are smart & courteous. from the start to the finish I felt I have been delt with in a proper manner & I would like to finish with an honest well done & keep up the good work.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“The motability advisor was very helpful explaining every step of the way”

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(Jennings Kia Washington) - Posted 7 years ago

“Excellent service from Peter Nesbitt at Jennings South Shields branch. Not a pushy salesman and takes his time to show you around your car. I can highly recommend him.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Always someone there to help. Salesman was lovely, listened to want I wanted and needed. Gave me options and allowed for added extras. Always in contact with me about my new car and very supportive.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“Easy ordering, quick service and delivery within the time schedule”

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Posted 7 years ago

“From the first greeting to taking my car away the staff were very professional and kind. I've rang them a couple of times about all of the "toys" on the car and they were very helpful and I was told to ring or call in with any problems or queries”

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(Jennings Kia Sunderland) - Posted 7 years ago

“Great customer service from Jennings ford at Gateshead, and got my car earlier than I expected 👍”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Very professional Polite Friendly knowledgeable Staff. I have dealt with ford twice now and never hesitate to go back when the time comes to trade in my car again. I would totally recommend Ford to anyone.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“They couldn't have been more helpful, simple as that.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“The staff I spoke to were polite and considerate. They have me information I required without overloading me. From finding my car to delivery was swift and professional.”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“Polite, courteous ,no hard sell.Efficient and helpful.”

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(Jennings Kia Stockton) - Posted 7 years ago

“In the first place nobody responded in anyway to my initial online query submitted. I then phoned and got the information I required and placed an order on line. When that did not appear after a week and I had no notification I went to make another on line submission I was offered on line chat which I took up, explained my issue to Nicola who promised to email that evening to the online team who would update me the following day, she promised. Guess what - they didn't. and the following day they didn't either. So somewhat irate given that the only communication I had had was on receipt of my order saying it would be sent shortly I phoned a gain and was given some garbled story about how the order was processed, being passed hither and thither, but no firm delivery date. I suggested that this was unacceptable and asked that someone in the Kia Dept phone me to update the position. And it was only then that things started to go properly, thanks to your parts supervisor there, Paul Fletcher, who got his teeth into the problems and sorted them rapidly, expediting my delivery. Without him I am sure that I would still be waiting to hear from your online team who seem about as effective as a wet sponge. I hesitate to say that Paul's action made everything all right because it didn't. He shouldn't have had to go to the lengths he did to get my delivery to me, or refund my delivery costs which he generously did, But he was badly let down by poor to non-existent customer service on the part of his colleagues and did his very best to restore my faith in the fact that there are some people in your organisation who do their jobs properly and try to deliver customer orders and customer service. Great thanks to Paul therefore for keeping me up to date till I got my order but very poor marks to everyone else I had contact with.”

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Posted 7 years ago

“Excellent service thank you”

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Posted 7 years ago

“Prompt and efficient service.”

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Posted 7 years ago

“Very impressed with my new van purchase from Jennings, no sales pressure or pushy salesmen, just good honest advice and very competitive finance. Fantastic company to deal with!”

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(Jennings Ford Commercial Middlesbrough) - Posted 7 years ago

“Looked after my used car needs without pressure”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“I couldn’t thank the Jennings team enough, Paul was such a big help and made everything so much less stressful. He seemed more like a friend than someone I was buying my car off, the information they gave was very clear and always helped with any questions I had for them.”

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(Jennings Ford Stockton) - Posted 7 years ago

“were helpful and willing to haggle on price to secure a deal”

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(Jennings Ford Gateshead) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews