Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Jennings Motor Group 2 star review on 25th March 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent customer experience Excellent service Excellent around Thanks again Jimmy”

Jennings Motor Group 5 star review on 8th May 2017

Helpful Report

(Jennings Ford Direct South Shields) - Posted 8 years ago

“I had a fantastic experience with Jennings, despite being based in Surrey. I was able to find the exact car with the exact specifications in the exact colour I wanted, sort out part exchange and finance all over the phone. I am delighted at how easy it all was and so thrilled with my new car. Thanks to everyone there - I will definitely use you again in the future!”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Very pleased with the level of service provided and happy with the car”

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(Jennings Ford Gateshead) - Posted 8 years ago

“although many miles from my home, cars easy to see staff very helpful on the day, everything arranged and managed at jennings end so that i did not have to worry about anything.”

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(Jennings Ford Direct South Shields) - Posted 8 years ago

“Excellent service from an excellent company”

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(Jennings Ford Stockton) - Posted 8 years ago

“My car is a motability car. Martian Board who deal with me was so knowledgable about the scheme and helped me get the right deal”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“Fabulous staff, very helpful and friendly”

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(Jennings Kia Stockton) - Posted 8 years ago

“Ordered a first aid kit for my Ford Focus - arrived in the post very quickly and in perfect condition.”

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Posted 8 years ago

“The whole experience was seemless, from my initial online enquiry to the delivery of the vehicle. All my queries were answered promptly and professionally. I am very happy with my purchase.”

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(Jennings Ford Middlesbrough) - Posted 8 years ago

“Chloe made me feel comfortable and not pressured, but very helpful . Excellent customers service all round.”

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(Jennings SEAT Middlesbrough) - Posted 8 years ago

“Met by Alex Irving who was great to deal with: very pleasant, extremely professional, and made my dealings with Jennings a very good experience. 'TOP NOTCH'”

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“quick efficient service”

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Posted 8 years ago

“1.1 rachel made a good initial approach and introduction. 1.2 she was happy to answer our questions and introduced her trainee chris. 1.3 after ascertaining our requirements she came back to us with a car type and costing. 1.4 we were given a test drive. 1.5 xxxxxx. 1.6 we were given another test drive. 1.7 we agreed to buy the mx5 artic. 1.8 xxxxxx. 1.9 rachel performed the handover with a professional enthusiasm. 2.1 we happly drove our new car away from the dealership.”

Jennings Motor Group 5 star review on 21st April 2017

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(Jennings Mazda Middlesbrough) - Posted 8 years ago

“A good quality item,perfect fit, quick delivery. thanks.”

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Posted 8 years ago

“They did what it said on the tin”

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Posted 8 years ago

“Website easy to use. Staff helpful on telephone query. Order received as promised.”

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Posted 8 years ago

“Great product, arrived quickly looks great.”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“Was looking online for my 18 inch rim for my mazda all others were over priced. Too good to be true came to mind when I saw my item priced at jennings Web site. But it was true very reasonable and easy to deal with. I rang up to make sure and was given great reassurance and advice over the phone. Great bunch of people working there. A1 company”

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Posted 8 years ago

“The deal was put together, nice and simple no running back and forth between salesman and sales manager like some main dealers who think they are doing you a favour, just good cards on the table stuff. Car was presented as promised well prepared. Happy customer that's why I bought again from Jennings.”

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(Jennings Ford Gateshead) - Posted 8 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews