Jennings Motor Group Reviews

Name: Jennings Motor Group
Rating: 4.73

4.7 Rating 2,072 Reviews

94 %

of reviewers recommend Jennings Motor Group

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Metrics

4.7

Based on 2,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paul, the salesman, was excellent. He is a biker and therefore knows what the customer wants especially when buying a top end Harley.”

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(Jennings Harley Davidson Leeds) - Posted 7 years ago

“Helpful and reliable service. New car ready for me as promised.”

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(Jennings Kia Stockton) - Posted 7 years ago

“Good service”

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(Jennings Ford Stockton) - Posted 7 years ago

“Andy's excellent attention. and his advice. they have helped me”

Jennings Motor Group 5 star review on 10th April 2018

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(Jennings Harley Davidson Leeds) - Posted 7 years ago

“Fantastic customer service. Alex the advisor was professional and approachable.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“My husband and myself chose our new vehicle in February and initially we were told it would arrive on the 23rd of March, which then changed to the 31st of March. The 31st of March came & went & we were told by Jennings at Stockton that there had been a delay. A few days went by & I then contacted them, asking when the vehicle would arrive & I was told that it would arrive by the weekend of the 7th of April. On the 6th of April, I again contacted Jennings at Stockton & I was told that not only had the vehicle not arrived, but they didn't know where it was. On Monday the 9th of April, we received an email from Jennings at Stockton saying the vehicle had still not arrived but that they would "keep their eyes peeled". We have had no contact today and needless to say, we have still not received our new vehicle. I have to say, I find it incredulous that a company of your stature & size, especially in these days of computers & the internet, cannot track where one of its vehicles is or give a delivery date.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Such a pleasant visit to Jennings ford. The sales assistant Marcus was brilliant. Very helpful and friendly. iam very happy with my new car . Would definitely recommend . I shall be returning when I need another car in the future . 5 star service .”

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(Jennings Ford Stockton) - Posted 7 years ago

“Friendly team of sales people, always been very helpful.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“I purchased a low mileage used car and the salesman, Steve, went out of his way to help me out. Great value high quality car.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“This will be my 4th Ford from Jennings in Gateshead . I have dealt with Keith Morton on many occasions and he has always been very helpful especially this time, as it was a difficult choice between a Cmax or Fiesta depending on which would be best for my wife to drive. The fiesta was chosen and we are very happy with it. Also Alex the salesperson took us through all the neccassary documents and handled the change ove in a professional manner”

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(Jennings Ford Gateshead) - Posted 7 years ago

“Efficient, professional and friendly service. The sales people were competent and had a sound knowledge of the cars they are selling.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Very good service, salesman made sure all paperwork was in order and all minor items discussed and carried out.”

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(Jennings Ford Stockton) - Posted 7 years ago

“This is the fourth car I've bought from Jennings and third from same Salesman (Mark Taylor). I seem to have a good business relationship with the company and get a decent part ex deal when changing cars. I am also happy with the spec of the cars I purchase. I also get on pretty well with the staff in the service dept also.”

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(Jennings Ford Direct South Shields) - Posted 7 years ago

“Great service, not pushy, listen to what you want and tailer a great deal to suit your budget. Would recommend every time, well done Jennings and Maz, our sales executive that looked after us when changing 2 cars.”

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(Jennings Kia Stockton) - Posted 7 years ago

“Salesman (Marcus) listened to me as regards to what I required and we then went through the process of building the car l required and he talked me through different things on the new model.l have delt with Marcus before and he has always been polite and curious and not pushy.Very well satisfied with the car handover and explained different things on the new car 10out of10.”

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(Jennings Ford Stockton) - Posted 7 years ago

“Friendly reception staff, welcoming and clean environment. Professional sales staff.”

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(Jennings Ford Stockton) - Posted 7 years ago

“I found the service very professional. That's why I keep coming back to Ford . Thank you”

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(Jennings Ford Middlesbrough) - Posted 7 years ago

“I have excellent service. The only thing I could criticise they did not update me with the progress of the car being made, leaving the factory, arriving in this country etc. Other than that I had good service.”

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(Jennings Ford Gateshead) - Posted 7 years ago

“We recently purchased our second Kia Sportage - this time from Jennings Motor Group at Stockton. We dealt with Jack Tyreman, a very personable young man for whom nothing was too much trouble. We were given a very good deal on our 3 year old Sportage, which we traded in against the new one. The new car was ready for our collection in two weeks from the initial visit to the showroom. Follow up phone calls by Jack enquiring if there were any problems were prompt and friendly. (To date there have been no problems whatsover) We would certainly recommend this company to anyone wishing to purchase a car.”

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(Jennings Kia Stockton) - Posted 7 years ago

“Andy sorted out my purchase from start to finish, really nice guy and very helpful. Everyone was really welcoming and even loaned me a bike for the day whilst mine was being prepared. Awesome 👍🏼”

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(Jennings Harley Davidson Leeds) - Posted 7 years ago

Jennings Motor Group is rated 4.7 based on 2,072 reviews