JENZA Reviews

Name: JENZA
Address: Level 4, 4 Graham Street, Auckland, Auckland Region
Rating: 4.86

4.9 Rating 264 Reviews

99 %

of reviewers recommend JENZA

4.9

Based on 264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About JENZA:

Who is JENZA? Can I trust them? And why don’t you ever answer our calls? (Mum??). So, (mostly) legit questions to ask before you book. JENZA is the travel love child of USIT and BUNAC – two originals of the work and travel world founded by students in 1959 and 1962. Yep, we’re old AF. But with that, comes a ton of wise old owl expertise and trust. Basically, these chaps may be so new they chafe – but it’s not our first rodeo. Working as one global team, JENZA has the backing of 65+ years of work abroad experience, but has been built for today’s travellers. Shaped by our Youth Advisory Panel and given the stamp of approval by our roadtesters, it’s all in our logo: You Shaped Travel.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks to Jessie for helping me with the process of getting my J1-Visa! She was incredibly helpful, always quick to answer any questions or concerns I had. The process was super easy with Jessie, and I’m now very excited and feel prepared and supported to begin my 12 month working holiday in the USA.”

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Posted 1 year ago

Thanks so much for your 5-star review of JENZA. We are delighted to hear that Jessie was able to assist you so well in the process of getting your J1-Visa and that she made the process super-easy for you! We hope you have the best time working in the US! - The JENZA Team

Posted 1 year ago

“So far my experience with JENZA has been great! Jessie my operations coordinator has been extremely friendly and helpful. She has broken down the process very well and made it seem much less daunting.”

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Posted 1 year ago

Thank you for your lovely review of JENZA, Jeremy! We're so happy to hear that your experience has been great so far, and we are especially pleased to hear that Jessie has been so helpful to you throughout the process. - The JENZA Team

Posted 1 year ago

“Absolutely Amazing! She was incredible helpful helping me getting set up and it was so nice to see a friendly face when arriving in a new country. She went above and beyond and I’m super grateful.”

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Posted 1 year ago

Thank you so much for your lovely 5 star rating, Cameron! We are so glad to hear that our team were such an incredible help to you when you first arrived in New Zealand and helping you get set up! - The JENZA Team

Posted 1 year ago

“Many thanks to Louise! I have a very good and friendly relationship with Louise due to the small size of the group. During the first days of my working holiday, she informed us about everything important for New Zealand with the help of several detailed Power Point presentations. She helped us a lot with setting up the bank account, the SIM card and the IRD number. She was also there for us when we had questions about a job search or private questions and the greatest thing is that we can also contact her at any time we need help. It gives security, especially for solo travelers.”

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Posted 2 years ago

Thank you for your lovely review, Julius! We are so glad to hear that you had such a great experience with us here at JENZA and with Louise - we're lucky to have her on the team! It's great to know that she was able to provide you with the resources and support you needed during your stay in New Zealand. - The JENZA Team

Posted 1 year ago

“We had an amazing orientation week with Louise in Auckland. She was very friendly and capable. The meetings every morning were helping quite a lot and the meeting in the afternoon and evening were so much fun!”

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Posted 2 years ago

Thank you so much for your 5 star rating of JENZA! We are so glad to hear that your experience with Louise was so great. We really appreciate your feedback that our orientation week in Auckland was so successful and the meetings in the morning and evening were beneficial and fun. We hope you have the best experience on the rest of your travels! - The JENZA Team

Posted 1 year ago

“Louise gave us a very warm welcome in the first few days and was there to help us with any questions or problems. She gave us a good briefing and many helpful tips for traveling alone. If I needed help with something in between, she was able to help me a lot and made the initial phase a lot easier for me. I am very happy that I was accompanied so well the first few days. Thank you Louise!”

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Posted 2 years ago

Thank you so much for your lovely review, Matilda. We are so happy to hear that Louise made your first few days so simple and straightforward, and that she had lots of helpful solo-travelling tips to help you on your experience! We hope you have the best time! - JENZA Team

Posted 1 year ago

“Jessie has been such an amazing and supportive person to help me organise my 12 month working holiday in the USA. She is always there to answer any questions i have and offers as much advice as she can. She makes a hard process so much easier and makes sure you always feel supported. Thanks so much Jessie!!”

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Posted 2 years ago

Thank you so much, Georgia, for the 5-star rating of JENZA! It's great to hear about your experience and how much Jessie has been a help and support! Have the best time in the USA and we can not wait to hear all about it. - The JENZA Team

Posted 2 years ago

“Hannah and the JENZA team have been so informative throughout my whole process — from submitting my initial application, to questions even after being given my POE. Hannah has gone above and beyond and I'm so appreciative! Friendly, empathetic and professional, I have felt completely supported. Also, I know having worked in customer support how challenging it can be, especially during busy periods. Despite this, response time was so quick and all my questions were answered in detail. Can't thank you all enough, in particular Hannah!”

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Posted 2 years ago

Thank you so much for your 5-star rating of JENZA! We are so thrilled to hear such great feedback. It is wonderful to hear that you felt supported throughout the whole process and that you appreciated Hannah's efforts in going above and beyond. - The JENZA Team

Posted 2 years ago

“Jessie has been very supportive, friendly, informative, knowledgeable and helpful throughout the process. She is quick to respond to any questions. I would recommend working with her.”

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Posted 2 years ago

Thank you so much for your kind words and 5 star rating of JENZA! We're especially pleased to hear that you enjoyed our service. Jessie has been a great asset to the JENZA team, and we are very happy to have her on board.

Posted 2 years ago

JENZA is rated 4.9 based on 264 reviews