Joes GE Reviews

Name: Joes GE
Address: 7463 Mt.Baker HWY Suite B, Maple Falls
Rating: 4.87

4.9 Rating 3,352 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was nice and helped me get my beats fixed. Though, I did have two problems with them. I texted about my issue and was told it could be resolved for 70-80 dollars. Come to find out after I send them in, they cost 150. The estimate was nowhere near the real cost. However they did discount them down to 120. Secondly, they made the mistake of sending my beats back with a broken charger port. I had to file a warranty claim and send them back in, only to wait another two weeks for my beats. It was nice that it was a free repair. These were my two problems with this company; other than this, I can say I was very happy with the service I received from this company and am glad I can enjoy my beats once again.”

Helpful Report

Thanks for the feedback! We gave you an estimated cost of $70 to replace the bluetooth in your headphones and had not been made aware that you had taken them apart to work on them. The main internal wire had been damaged as well which is where the additional cost came from. We are sorry for the need to send them in again and greatly appreciate your patience with us throughout the whole process. Let us know if we can help with anything else :) MD.

“My beats was repaired and worked for 2 weeks after that it just stop working”

Helpful Report

Thank you for your feedback. We are sorry that this has been the case as we reached out with troubleshooting steps when you first mentioned there were issues with the ear buds and we have not heard back from you as to the condition of the ear buds. We just sent you an email and would love to help out if they are still not functioning correctly. MD.

“I got the headphones and they weren’t cleaned. Emailed Joes right away and they apologized and sent me a return slip that day. I returned them and got a full refund. Customer service was great! It was just honest, we messed up and here’s your money back. I’d order from them again because I’ve heard good things.”

Helpful Report

Thanks for your feedback! We really appreciate your honesty and patience in working with us. Let us know if there is anything else we can do to help. MD.

“Joes GE was able to repair my earphones.”

Helpful Report

“Good services but too expensive”

Helpful Report

“The left speaker to my Beats by Dre stop working. I shipped them in to Jose GE for repair. They did a great job. They returned the headphones in a timely manner without issue. The price was high for a simple fix but hey, what can you do.”

Helpful Report

Thanks for your feedback Marlyn. We do our best to represent our prices on our website accurately. You are not obligated to go through on a repair at any time as we do offer a estimate then an exact quote upon arrival of the headphones. We are happy to help anytime as we are focusing on creating lifetime connections :)

“The product came in great condition and working awesome!! One recommendation I have is that it would be useful to include instructions on setting up the product for example: I ordered a Fitbit for my boyfriend but it came with no instructions (we figured it out in the end), but we were confused and it took a bit to figure out.”

Helpful Report

Thanks for the valuable feedback. We've implemented your suggestion into all outgoing Fitbits in order to create the best possible customer experience. ?Joe'sGE

“I repaired my beats a few months It arrived perfectly. But now they are ruined because idk what parts they used to repair the headphones but the "B" part on the left side where the headphones were repairs have scratched off and had a paint-like texture peeling and the glue used have come off as well as the cushion. I tried to glue the cushion back on but it means to be not working as the leather is peeling. I spent a lot for the repair but now I have to buy new ones (p.s I take care of my beats)”

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“Repair was done exactly right on dates promised (replace broken plastic headband on Beats), but cost alot.”

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“Once they found my misplaced head phones, they repaired it effectively. Despite several contacts by me, I never got a response back nor did anyone ever tell me what happened to my head phones. It took over three months for the repair.”

Helpful Report

Hey Al. Thanks for bringing this to our attention. We always strive to deliver the best experience on the market. In regards to your case in particular. We sent an invoice and didn't receive a payment for three months. When we called four times and left voicemail we didn't get any calls back. Once you received your headphones we replied to all your questions immediately. If you have anything we can help you out with in the future just call us back :)

“Actually, my beats headphone that were fixed by Joe's broke again!”

Helpful Report

Thanks for the feedback. We will reach out and help you with this matter. Although our warranty doesn't cover negligence we will make this right.

Joes GE is rated 4.9 based on 3,352 reviews