Joes GE Reviews

4.9 Rating 3,189 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Got charged 30$ for foam speaker covers I declined”

Helpful Report

“The final product (repair) ended up very good. But back and forth email exchanges took really long to get responses. That could be improved...”

Helpful Report

Hey, Thanks for the feedback. We are sorry for the late response. There is no excuse and we are extremely sorry. If there is anything we can do let us know. We are more than happy to help. Michael M. :)

“Good work but very pricey if you on a buget this not for you but they do give you a price average .”

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“You repaired my fitbit watch band. Unfortunately, the band does not stay attached to the watch. It becomes undone and I fear losing the watch.”

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Hey Arlene, Thanks for trusting us with the repair of your Samsung fitness tracker. We are sorry that the band is coming undone and wish you would have reached out to us directly so that we could have been of service earlier. We do offer a 100-day warranty and want to make sure that you are happy with the repair services that you have paid for. We have sent you an email and look forward to fixing your Samsung watch band :) Matt D. JoesGE.com

“Hi. After having the screen replace, the only way to open the watch is to press the dial. This was not the case before. I simply had to turn my watch upright toward my face. Can you rectify this problem? Cheryl \252.571.1139”

Helpful Report

Thanks for trusting us with the repair of your Apple Watch Cheryl. We are so sorry that the Watch is not functioning properly and wish that you would have contacted us directly regarding this issue so that we could help fix the Watch. We have sent you an email and look forward to getting your Watch back to full functionality. Matt D. JoesGE.com

“Recived the wrong speaker. Speaker I needed was out of stock. Not the best experience”

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“The good news: The actual battery replacement happened quickly and the shipping in both directions was both simple and timely. The bad news: The repair was on the expensive side and the fitbit I had repaired works only mildly better than when I sent it in.”

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“I was satisfied with the service and my product.”

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“They had what I needed.they were promot and got my part out quickly.”

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“The only one beats parts seller on line, but very expensive prices for plastics products without high technology.”

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“The service was fantastic! Very easy and I was kept in the loop during the entire process. However, the battery replaced on my Fitbit barely lasts a day. The previous battery, when new, would last up to 5 days without charging. Not sure if the new one is a completely different brand but I was hoping for an equally powerful replacement.”

Helpful Report

Hey Robert, Thanks so much for trusting us with the repair of your Fitbit Blaze. We are sorry that the repair did not fix the issue and wish that you would have simply contacted us when you received the Fitbit back as we do stand behind our repairs and want to make sure that the device is actually functioning properly since you did pay for a repair. We have sent you an email with more information and would love to get your Fitbit all fixed up properly for you. Matt D.

“Thought is was expensive!”

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“the work on the Beats was done very well. The only con was the time laps it took to get them returned to me. It took over 2 1/2 months from the time that the item was received at their shop.”

Helpful Report

Thanks for trusting us with the repair of your headphones Kenneth. We sent our first request for the confirmation of your repairs on November 7th and had to follow up with an additional email in January because we had not received a response from you. We appreciate you confirming the repair cost and hope you are enjoying your headphones :) Matt D.

“Repair was very good, just time from sending it in to get it back was a lot longer than they said. It took almost 1 1/2 months.”

Helpful Report

Thanks for trusting us with the repair of your electronics. We see that from the time we received your service inquiry, til the time that the headphones were paid for was less than one month. This was definitely too long and we are sorry for this delay. This was through the Christmas season and we had received an extremely large amount of incoming services which caused a few days of delay. We are sorry that you had to experience this delay and have sent you an email with more information. Matt D.

“They did a great job at fixing the hinges from my beats solo 3 and I appreciate it very much. The only thing I didn’t like was the pricing. But anyway, I recommend joe’s for this kind of job.”

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“They did fix my beats, but they left exposed wire for a $100 repair. I honestly thought they would do a better job.”

Helpful Report

Thanks for having your headphones repaired with us Michael. We are sorry that the headphones have arrived in a less than satisfactory condition and have sent you an email in regards to the exposed wire. Matt D.

“The speaker is working now that had stopped because faulty wire. I noticed issues happening after receiving back that I didn't have issues with before and now do, when calls come in it shuts off and goes to my phone or glitches while playing music now. I'm happy they work but wasn't expecting new issues at about 100 to repair the wire. Customer service was great I never contacted about new issues as I never saw anything about a warranty and I didn't want to be without them for another 2 weeks or so.”

Helpful Report

We appreciate your feedback. We are sorry that the headphones arrived back to you with these issues. We do offer a 100 day warranty on our services and it is listed on our website. If you would like to send them back in to us a for a free warranty repair, you are more than welcome to do so. We have sent you an email. Let us know if we can help with anything else. Matt D. JoesGE.com

“The service was nice and helped me get my beats fixed. Though, I did have two problems with them. I texted about my issue and was told it could be resolved for 70-80 dollars. Come to find out after I send them in, they cost 150. The estimate was nowhere near the real cost. However they did discount them down to 120. Secondly, they made the mistake of sending my beats back with a broken charger port. I had to file a warranty claim and send them back in, only to wait another two weeks for my beats. It was nice that it was a free repair. These were my two problems with this company; other than this, I can say I was very happy with the service I received from this company and am glad I can enjoy my beats once again.”

Helpful Report

Thanks for the feedback! We gave you an estimated cost of $70 to replace the bluetooth in your headphones and had not been made aware that you had taken them apart to work on them. The main internal wire had been damaged as well which is where the additional cost came from. We are sorry for the need to send them in again and greatly appreciate your patience with us throughout the whole process. Let us know if we can help with anything else :) MD.

“My beats was repaired and worked for 2 weeks after that it just stop working”

Helpful Report

Thank you for your feedback. We are sorry that this has been the case as we reached out with troubleshooting steps when you first mentioned there were issues with the ear buds and we have not heard back from you as to the condition of the ear buds. We just sent you an email and would love to help out if they are still not functioning correctly. MD.

“I got the headphones and they weren’t cleaned. Emailed Joes right away and they apologized and sent me a return slip that day. I returned them and got a full refund. Customer service was great! It was just honest, we messed up and here’s your money back. I’d order from them again because I’ve heard good things.”

Helpful Report

Thanks for your feedback! We really appreciate your honesty and patience in working with us. Let us know if there is anything else we can do to help. MD.

Joes GE is rated 4.9 based on 3,189 reviews