Joes GE Reviews

Name: Joes GE
Address: 7463 Mt.Baker HWY Suite B, Maple Falls
Rating: 4.88

4.9 Rating 3,189 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well originally things seemed great package arrived on time. Once I realized they shipped me the wrong part I contacted support. First initial response was quick. But after sending them the correct part I needed. They stopped responding even after 3 follow ups. Still never got the correct part from them.”

Helpful Report

We have dealt with this issue and are reshipping you the correct part as of your review. Sorry for the mix up on our end.

“I contacted them about a return for not needing a hinge anymore and they never got back to me. Bad costumer service.”

Helpful Report

Hello, This is Edgard with Joesge.com. I wanted to say I am sorry you were not contacted back after sending us a message. I looked up your order number and used your email and phone number, but I did not see any messages in our system. Can you let me know what form of contact you used? Again I am sorry we did not get back to you.

“The honest truth. It’s not worth it.”

Helpful Report

“waste of 400$. horrible. simple replacement broke my whole thing, tried to give me an old device trade to make up for it. they said it was a common thing that happens but only told me that after they broke it. if they were professionals like they claim to be then it wouldnt have happened. dont you dare contact me about this review either.”

Helpful Report

“battery sent did not work. the support for return was very poor”

Helpful Report

“Got my beats back and they’re no better than when I sent them, the speaker on the side that was fixed has an echo when music is playing, it’s horrible.”

Helpful Report

“I would never use this service again. The recommended repair did not completely fix the problem I had and my headphones were shipped back with the noise canceling still unusable. I think they should have some more quality control in place to give more advice at that point instead of shipping the headphones out for a $100+ dollar repair that did nothing to improve the usability. Completely unsatisfied.”

Helpful Report

“The item they sold showed it came with a daughter board and didn't state that it didn't come with it which I needed to repair my Xbox One X. I asked to send it back after stating it didn't come with what I needed and was told I had to pay for shipping. Very misleading and will not use this company again.”

Helpful Report

“After a fiew test nothing work well. No power board ribbon cable included and of course it's sold out...”

Helpful Report

Hello Silvestro. The part we sent are working. If you order the incorrect part to repair your device it wont work. We accept returns on our parts if they do not work for your repair. We have reached out to inform you of our return policy.

“I asked JoesGE to do something which was clearly to difficult for them to handle. They should have upfront said NO we cannot fix your watch. And not attempted to do a repair. The watch is a triathlon watch. If I can not use it in water, it is worthless to me. They said they would try, and try they did. But the result was bad. Because the watch broke again. NO I WOULD NOT RECOMMEND JOESGE TO FIX ANY WATER DEVICES. Simple repairs might be okay for them to do. But anything difficult with water or watches, they get a big NO. In fact they should have not even tried. They should have sent back my watch and declined the job. Just my honest opinion.”

Helpful Report

“Package has not arrived”

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“They fixed the heart rate, they said that was the only issue . Fit bit blaze came back working however it cannot be charged . I texted them never replied , I am not mad about this because I bet now they will say it’s a battery issue eventually I will repair myself. I just don’t think they are capable of good service, how will you send a “fixed” fit blaze without even seeing if it takes charge. Must be really nice”

Helpful Report

Hello Marco, I deeply apologize for this! I have checked all of our communications between you and us and it looks like we have replied to all of your emails and text messages. We reply to our loved customers as quickly as possible and answer all questions to the best of our knowledge. When we repair our customer's electronics we have a 2 step testing process that ensures that all electronics get tested to the best of our abilities including the charging ability. We are happy to provide our customers with a 100-day warranty that is unheard of in the electronics repair industry. We stand behind our product and we value each and every single one of our customer's opinions this is why we have thousands of amazing and positive customer reviews. We are happy to help you! I have reached out again to you in order to help you with the questions you may have.

“My ear buds were “fixed”, after a week they stopped working, I’ve been calling and emailing them and no response. I wish I could rate a negative number...”

Helpful Report

“Ordered and paid on March 19 2019 Still haven’t received my package on April 13th 2019....”

Helpful Report

Thanks so much for shopping with us Eric. We are sorry that the item has not yet arrived. We shipped it out within 24 hours of the order being placed and it seems as though the postal service has delayed the arrival of the package. We have opened a claim for the package and if we do not hear from the postal service in the next 7 days, we would love to ship you a replacement or offer a refund. We have also sent you an email. We are sorry for this inconvenience. Matt D.

“Job was not professional had two blade cut on the side and my aux port is not working.”

Helpful Report

Thanks for choosing to use our services for the repair of your Studio 2 wireless headphones David. We are sorry that you are not satisfied with the job that was completed and wish that you would have simply contacted us regarding the damage to the headphones. We do our best to leave the electronics that we work on in the best condition possible. Due to the tedious nature of some repairs, we can accidentally damage parts. On the rare occasion that this happens we replace them with new looking parts. As for the AUX port that is not working, we should have never shipped it in that condition are more than happy to fix the headphones free of charge. We have sent you an email in regards to this issue and hope to hear back from you soon. Matt D.

“Poor refurb and poor customer service.”

Helpful Report

Hey Carlos, we are so sorry that this has been the experience. We have sent you an email and would love to make this right for you. Please let us know if there is anything we can do. Matt D.

“Prices to high; poor communication from staff.”

Helpful Report

“The beats headphones broke apart after two weeks, he adhesive holding the ear muffs on the headphones wore out very quickly. Don’t be fooled by the cheap prices you are better off paying extra from bestbuy knowing that they won’t try to rip you off”

Helpful Report

Hello Gonzalo. Thanks for bringing this to our attention. The behavior you are experiencing is abnormal. We offer a 100 day limited warranty on our repairs. If this statement is true we will definitely cover this under our warranty. We will make this right and follow up with an immediate email. You can always reach out 24/6 two ways. Our email is support@joesge.com or call 201.898.5637. Thank you.

“Customer service started off great until they received my product. Somehow my product was damaged. It may have happen during shipping but my package was wrapped correctly and because of that the price of fixing my headphones changed. I had friends waiting on me to get my headphones fix so they could ship there’s next after i received mines back but unfortunately it was bad business.”

Helpful Report

Thanks for your feedback Derrick. Like our process states we will give you a free quote upon the arrival of your product. If your product get damaged during shipment that isn't something we have control of unfortunately. We sent your earbuds back just like we stated if you are not happy with the repair cost. No obligation. Have a great day.

“Can’t write a review when I still haven’t received an answer to my question. Or even any kind of reply.”

Helpful Report

Hey Danny. Your tracking indicates your package was delivered December 2, 2017 at 4:46 pm. If you need further assistance please contact our support team. Email us support@joesge.com or call us (201)898-5637. Thanks for supporting JoesGE.com

Joes GE is rated 4.9 based on 3,189 reviews