Joes GE Reviews

Name: Joes GE
Address: 7463 Mt.Baker HWY Suite B, Maple Falls
Rating: 4.88

4.9 Rating 3,113 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,113 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Joes GE 5 star review on 20th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“installed charging unit now the unit still wont come on so they said to replace battery still inop not sure if its the componets sold or battery at a lost”

Helpful Report

Hello Jose. We have reached out to you and found a resolution for your matter. Thanks for the feedback.

“My honest review is that I am disappointed. I had the battery on my Apple Watch SE (1st gen) replaced, and the battery life is not as improved as I was hoping it would be. The battery is dead after about 13 hours of moderate use, while Apple says a brand new battery should get close to 18 hours of use out of a full charge. There are other odd things I noticed: it took a REALLY long time to charge the battery the first time I plugged the watch in (something like 7 hours instead of the usual 2?) and sometimes the battery goes from 100% to 94 or 95% after only a few minutes of use? I don't know why this is - it could be that the quality of the replacement battery is not up to par (I understand that Apple makes it hard to acquire replacement parts for many of their devices). It could be that a WatchOS change is causing the battery to drain faster than before. In any case, I was without my watch for over 3 weeks and spent $80 on the repair and I am not sure if it was worth it.”

Helpful Report

“You sent me a damaged battery that doesn't work and it's not cheap and I had to buy from another place. Only the work tools are good but also expensive.”

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“They replaced a battery in a Garmin Fenix 3, which Garmin will not do. The battery worked but only held a charge for a few days as opposed to the four or five weeks of the original. The watch, for long treks is now about worthless. Fine for daily wear which is not what it is designed for.”

Helpful Report

“Poor explanation for work being completed and pricing for those charges. Basically they quoted one charge then changed those charges once they had my headphones.”

Helpful Report

“I have no issues with Joes' service or parts but their shipping is another matter. I bought a small low value part for my Beats Solo Headphones, that was not fragile and weighed less than an ounce. Shipping was close to $30 dollars and much more than the value of the part. The next time I wanted to buy a part for something else the shipping doubled the value of the purchase and it was cheaper to just buy a new set of headphones. They need to provide alternate shipping options for small inexpensive parts that could have just been put in a envelope and sent by USPS for a dollar.”

Helpful Report

Hello Brian. We used to offer USPS for international mail. The cost for that is $15.00. We no longer use this service since 15% of the mail we sent out was lost. We are unable to provide an excellent experience if 15% of our packages are not making it to the customer. Now that we use FedEx Express 100% of our packages are arriving. Your package arrived in four days given you're from Canada and we are in the USA. Your shipping was $28.00 which is calculated by FedEx. We think getting the package 100% of the time is worth paying more for. This is why we no longer support USPS (for international service) or other services which are not as reliable. The value of the part you buy does not correlate with the shipping cost. Its based on what the shipping companies charge for a base price. We have reached out personally so we can discuss this and get some more feedback on how we can make an excellent experience.

“Decent customer service interaction, but a prolonged shipping debacle which resulted in not getting the ordered product at all. No comment one way or the other on product quality as I have no data.”

Helpful Report

Hello there, Thank you for your feedback. I have taken a look at your order and I see that your address was invalid. I also see that we contacted you beforehand and you have given us the go-ahead to ship the items to your destination. In this situation, we have done everything on our side to warn you and deliver the package to the post office safely and efficiently. We are going to open a missing items claim in order to get this package located. Once the post office does this the package will have to make it back to our repair center and we will contact you in the hope to update the address.

“The order was cancelled one day after making it, without any reason for cancellation. The part I needed is quite hard to get, so I was pretty disappointed when it did not go through.”

Helpful Report

“I can’t give an honest review as I am still waiting for my package to arrive , it has been a month since I placed the order”

Helpful Report

Hello Jon, We shipped your package within 1 business day of the order being placed. International shipping to Canada using our USPS First Class shipping method can take up to a month. This time has increased more as of COVID-19 and delayed international shipping. In situations like this, we do not have any control of the item since it has been delivered to the post office on our end. We will however work with you in order to reach an amicable solution. We have emailed you in order to find a solution to this dilemma.

“I sent my Fitbit in since the battery wasn’t holding a charge but their fix was to replace the motherboard instead of replacing the battery. I got the Fitbit back and it’s still not holding a charge so it was pretty much money spent on nothing.”

Helpful Report

“Got headphones back November 20, 2019, and this morning the right side is not working again! Very frustrated!!!”

Helpful Report

Hey Julie, Thank you for trusting us with your repairs. We are sorry for the inconvenience with your solo 3 wireless. We just wanted you to know you are still within the 100-day warranty. We are more than happy to help and we have emailed you before this. If you have any questions. Please get back to us soon so we can resolve the issue you are having. Michael M. :)

“I paid for a repair on my beats studio 2. The customer service and speed of delivery were great. However, after about a week and a half only using them twice the plastic on the earpiece snapped in half. I don't like writing bad reviews but this was kind of a waste of my money.”

Helpful Report

Thanks so much for trusting us with the repair of your Beats. We are sorry to hear that they broke this quickly and we wish that you would have reached out to our support team or the technician who completed the repair on your headphones two months ago when this happened. We did use brand new parts that are the same or better than the original Beats parts to repair your headphones. Our warranty does not cover physical damage to the items that we repair but we would love to offer you a discount on the repairs to your headphones if you are interested in sending them in for repair. We have sent you an email in regards to this issue and hope that we can find a satisfactory result for you. Matt D.

“When I got my Fitbit back from you and tried to sync it, I came across the Windows 10 unable to sync issue. I paid $100 for repairs but now my watch sits on a shelf, completely unusable. I know its not your problem but you would think someone there has heard of this issue and could have given me a heads up - if they had, I wouldn't have gone ahead with repairs, I have just basically thrown away $100. If I cant sync, I cant correct time, date, settings or anything else so my Fitbit is now useless. Your customer service was great, except the repeated suggestions that I go into advanced settings to correct problem. If I cant sync, there is no such thing as getting into advanced settings, aren't your techs aware of this? Bottom line, thanks for repairing my Fitbit, but I wish I hadn't.”

Helpful Report

Hey Lorien, Thanks for trusting us with the repair of your Fitbit Blaze. We are sorry that the Fitbit is unable to sync. We are a repairs company and repair the devices that are sent into us and offer troubleshooting steps if there are issues with devices. It would not have been possible for us to know that you use Windows 10 to sync your Fitbit before you sent it into us. We do our best to be aware of any ongoing issues with the devices that we repair but unfortunately, sometimes we are unaware of ongoing issues that are unrelated to the repairs we complete. We do our best to ensure that each customer we work with has the best experience that they possibly can and would love to continue to troubleshoot with you. In this case, it sounds like the best option would be to simply pair the Fitbit with your phone if you have one since the pairing issue is happening on your computer. I do see that you reached out to us previously and we offered troubleshooting steps to fix the problem and you said that you would try them. We never heard from you again after that so it seemed reasonable to assume that the issue was resolved. If you do have further issues, please, reach out to our support team and we would love to help if we can. Support@JoesGE.com. Matt D. JoesGE.com

Hey Lorien, Thanks for the feedback. We have contacted you by trying to call multiple times regarding this situation. We left a voicemail with instructions on how to sync your watch since it is having problems as you stated. When we told you we left a voicemail you put two thumbs up. We have not heard back from you. If you have any questions feel free to give us a call we are more then happy to help. Michael M JoesGE.com

“I Need help with a a pair of headphones that were paid to be fixed by you but were not fixed please respond call or reply with any help.”

Helpful Report

“Ive sent three emails to you about the pair of headphones that I just got back that are broke and not fixed and heard nothing”

Helpful Report

“I am currently disputing a charge because I believe I sent in a Dr Dre headset that was totally fine and they changed the battery out. $60 ouch”

Helpful Report

Hey Linda, Thanks for trusting us with the repair of your headphones. We diagnose all electronics when we receive them. The headphones that you sent in to us for repair were diagnosed to need a new battery. We sent you an email asking if you would like us to replace the battery for $60. You replied to the email and said that you would like to have the battery replaced so we replaced it for you. We do not offer refunds on our repair services as you confirmed the repair cost with us in written words and we replaced the parts that needed to be replaced. We previously had an email conversation in which we described this in more details. We strive to provide a positive experience in our repairs which is why we take the time to offer free diagnostics and repairs recommendations before any repairs are completed. If you would have simply stated that you did not want the headphones repaired, we would have shipped them back to you for free. We have only completed and charged you for the repairs that you specifically confirmed with us in a written reply. Matt D. JoesGE.com

“After getting them sent off, I’m not even sure if they’re fixed. My beats won’t even show up on my apple iPhone Bluetooth. I’ve rest my phone and beat, and also tried to pair them again. They won’t pull up on neither IPhone, Laptop, or tablet. I wouldn’t use this company.”

Helpful Report

Thanks for trusting us with the repair of your headphones. We are so sorry that the headphones are not showing up on your phone. We wish you would have contacted us regarding these issues as we do our best to reply to our messages as quickly as possible. We have sent you an email with some troubleshooting steps and if we cannot help get the headphones working via email, we would love to get these repaired for you free of charge under the 100-day warranty that we offer on our repair services. We look forward to getting the headphones working properly for you, Matt D. JoesGE.com

“Asked them to repair headphone cushion and they didn’t do it...”

Helpful Report

Thanks for trusting us with the repair of your headphones, Tsubasa. You did ask if we could make sure that the one cushion was not falling off and we offered to fix it for free when we had the headphones. We never heard from you that the repair was unsatisfactory until now and wish that you would have contacted us directly. We are sorry that the fix was not satisfactory and have sent you an email to communicate further on this issue. Matt D. JoesGE.com

“What was broken was repaired, yet they were dropped not even 4 feet from the ground and the part that was repaired broke, again. Yet they have fallen much higher off the ground multiple times, and they were fine.”

Helpful Report

Hello Abrahan, thank you for shopping with JoesGE. We apologize for this inconvenience. We do use authentic parts for all of the products that we repair. We are more than willing to give you a 50% discounted repair if you would like to send them to our location for a repair (We only typically offer a 25% discount for previously repaired products). We do note we repaired your left speaker and ear pads for your Solo 2 wireless headphones. What issue are you currently having with the headphones? Let us know so we can be of further help.

“I sent my FIT Bit in for repair in October and got no reply for several months. I then asked for the item to be returned as I had purchased a new one in the meantime. I was glad to get the item back as I thought I has been scamed.”

Helpful Report

Thanks for trusting us with the repair of your electronics Tim. We received your fitbit in for repair on November 7th of 2018 and a technician sent you an email on the 8th of November with an exact cost for the repair simply asking for a confirmation to move forward with the repair. We never heard back from you until the same technician forwarded the same email to you again on January 30th and you replied a few days later saying you had purchased a new fitbit. Shortly after that you requested that we give you a call, so we sent a text your way letting you know that we would give you a call shortly, then called a couple of hours later and left a voicemail and never heard back. We sent a follow up text and never received any response to our communications until you requested a few days later via email that you would like to have the fitbit shipped back to you, at which point we shipped it out to you free of charge. We do our best to stay in contact with customers in regards to their repairs as shipping them off to an unknown facility can definitely be scary, we simply never heard back from you and do not proceed with repairs on any electronics until the customer specifically confirms the exact cost of the repair with us. We appreciate your feedback and hope that you are enjoying your new fitbit :) Matt D.

Joes GE is rated 4.9 based on 3,113 reviews