Joes GE Reviews

Name: Joes GE
Address: 7463 Mt.Baker HWY Suite B, Maple Falls
Rating: 4.88

4.9 Rating 3,189 Reviews

97 %

of reviewers recommend Joes GE

4.9

Based on 3,189 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Joes GE:

Electronics You Want. Prices You'll ❤.

Visit Website

Phone:

(360) 362-1722

Email:

support@joesge.com

Location:

7463 Mt.Baker HWY Suite B
Maple Falls
98266

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't throw away your defective Beats Solo headphone! Joes GE can fix it!!”

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“Small company, but reliable and fixes. If anything of mine breaks. I will for sure go back to this company”

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“First off, I was very excited to get my beats fixed. I have the first version (I think) and it was difficult to find what I needed for this exact pair. Joes knew what I needed and was able to fix it. My headphones are white and red and Joes did not have a white band, they only had black. Fine. Not a big deal when these were snapped for about two years sitting in their case. I just wanted headphones. Also, Joes took the time to see if there was other wear and tear on my headphones that needed to be replaced. They found some wiring that was worn and some tear in my headphones that was replaced. I use the headphones a lot for work because they are wireless and I can roam about during meetings and calls. Shortly after getting them, the inside of the headphones (both right and left) began to tear exposing the inner foam right away. I would say it was within weeks. I tried to find replacements ear pads online, but didn't want to risk it because I couldn't find the exact match. Still not the end of the world. Headphones functioned perfectly and seemed sturdy for the next 100 days. This is when the warranty ends. Gauging by the emails from Joes, I have had my head phones back for 105 days. Today I went to put them on and they snapped in almost the same exact spot when I unfolded them and put them around my head. Devastated! I really like them while they lasted and I am not sure that anything Joes did was faulty or contributed to them breaking. However, with the warranty expired I will likely not be getting them. I spent a little of $100 last time and I imagine that it will be a similar amount with similar damage. If you love your beats and want them fixed. These guys know their stuff and get things back in a reasonable amount of time. Overall, they made working from home great and I am going to miss my beats :( **UPDATE 09/24/2020*** 5 Stars!!! Holy smokes, right after my review Joes got in contact with me. My warranty was, in fact, expired. However, they sent me a shipping label and offered to repair my beats for FREE!! They just came back today and are like brand new! They sound amazing and the ear pads look fresh. I am a little worried that they will snap again, but I know that I can send them to Joes and in less than a week they will be fixed. I really can't get over how professional they are and what a great job they did! Thank you, thank you. The last couple hours of work are going to be wire free!”

Helpful Report

Hello Cody, Thank you for your critical and constructive feedback. We really appreciate you as our customer and value your opinion. I have double-checked your order and it does indeed look like you are out of warranty, but since you are our valued customer we are willing to get your headphones repaired free of charge. I have sent you a return shipping label to your email so you can send them back to us. We will do everything we can in order to get your headphones back to you so you can start jamming out! :)

“Amazing service! They kept me updated and I knew exactly what was happening with my product each step of the way. Highly recommend and so glad that they really maintained their line of communication throughout the process. Thank you all!”

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“The service was extremely efficient. Pricey? Perhaps, but, when it’s good, it’s worth it! Being an old technician whose hands no longer want to desolder those 64 pin chips(or anything else for that matter), I’m glad to have been turned on to them. Thanks guys, it’s good to see someone qualified pick up the gauntlet(or soldering iron,in this case).”

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“Great service!”

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“The staff at Joe’s we’re very helpful, kind, funny and I believe fair on their pricing. My headphone were worked on and returned promptly . The staff communicated through the process therefore I never had to wonder wether the phones were received on their end, hoe long it would take for them to do the work out when they were headed back my way.. Thank you joe’s for a stellar job.”

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“Efficient and professional, greatest idea to maintain and uphold the technology we do have.”

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“Joe's GE is very good at responding to questions and the service repair was done quickly. Love the positive attitude this company portrays to the customers.”

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“Very good service and repair”

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“The process was so simple and quick. I received a label immediately following my request and I got my beats back in a good time-frame. I had an issue with one and they quickly issued an apology and sent me another label immediately!!”

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“Great place to Deal with .”

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“Awesome placer to get repairs done for Fitbit. I like that all pricing is determined up front. They keep you informed at every step of the way and have a remarkably fat turnaround.”

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“Great service, Headphones repaired”

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“Very prompt with service after they received my watch. Extremely good communication throughout the process. My watch came back as good as new and I would highly recommend Joes.”

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“Strongly recommend. Communication was excellent Timing and delivery was excellent Leave a voicemail mail and you will get an email reply. I would strongly recommend to email before calling. I would definitely do business with this company again!”

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“I was about to drop some $$ on a new set when something told me to just get on Google Nd see if anyone had any spare parts. Which brought me straight to these guys. Easy installation, and I just used a pocket knife for the screws, thank you!”

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“I was pleasantly surprised at the professionalism of Joes. My headphones worked perfectly. Thank you so very much.”

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“I was skeptical and nervous to send my sons $350 Beats out to a company I didn't know for repair. From start to finish, I was impressed with this company. They kept me up to date every step of the way and I even got some comic relief from their emails. The price for the repair was 1/3 of what Apple was charging. I cannot thank you enough!!!”

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“Joe's staff communicated with me throughout the whole process and completely fixed my Apple Watch--for a great price! Way better than dealing with Apple and paying a ridiculous price for horrible customer service. I will definitely recommend Joe's to everyone with a device issue.”

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Joes GE is rated 4.9 based on 3,189 reviews