Name: John Pye Auctions
Rating: 1.21

“Everything from this JP is crap- please don't bother. You will get ripped off. I was DUMB and didn't check reviews, purchased £600 worth of various items, 90% has to be thrown away, it's trash...Save your money, seriously. They are crooks.”

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Posted 4 years ago

“Do not buy anything!!!!!! The worse on the internet Spent almost 2k and nothing works, all D 5 air fryers were used and broken, we threw them away, 4 kettles sealed like new but all used even had water in them like it was just unplugged and boxed. The fridge freezer came without trays and doesn’t work & dented by courier .........I cld go on!!! Absolute rubbish site!!! Shd have just gone to the shops and got brand new and saved myself all this stress! Lesson learnt (the hard way)”

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Posted 4 years ago

“Still waiting for delivery 4 weeks after I paid for it. From the office in get "will ring back in 1 hour" after I had to drive there just to get some response. They never did. Two weeks ago they said they would email an update next day. Never did. Three weeks ago I asked them to do an investigation. Still waiting. Its the courier department and a lackadaisical attitude by office. Obviously the pandemic.”

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Posted 4 years ago

“I bought a lady watch from Nottingham trough Johnpay Auction when i bed they didn't said anything is wrong with watch i paid £100 when i get the watch it was broken when i contact them they said we can do nothing i told them why your not say in your website the watch is broken they misled people the rep off i suggest people never buy any thing from this Auction.”

John Pye Auctions 1 star review on 12th June 2020

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Posted 4 years ago

“I Took John Pye Ltd To Court I Took John Pye Ltd To Court And they settled so they did not have to appear at court At JP auctions last wk I saw on line an Arlo 5 camera security system, the photo showed the box as sealed, the box stated 5 camera system. As I was unable to attend the viewing, and knowing how this company operates and most items are broken, or wrongly described, or photographed in a way damage is hidden wherever possible, I called and spoke to a guy in the sales office. I gave him the lot number and he looked it up, he saw the same photo as me. I asked him about the item /box being a 5 camera system, and if I bid on it would I be bidding on a 5 camera system, he said yes. So I bid £240, won the bid, attended JP site, paid and went to sale room. Was handed the item, I opened it in the sale room, surprise surprise only 1 camera in the box. Cutting a long story short, I asked to speak to a manager, explained the telephone convo I’d had with guy in the office and what I had been told. The female manager was the most arrogant dismissive and condescending person I have ever dealt with. She accepted I had spoken to the guy in the office but said he denied saying what he had said to me. She simply dismissed my complaint with a smirk on her face and point blank refused to refund my money. There and then I told her I would take JP Ltd to court, she smiled again and informed me I couldn’t do that as they were a auction company, then smiled and said ‘ good by, have a lovely day. I left with the item and within 2 hours I had submitted a claim against JP Ltd online for refund of my £240 plus costs. As soon as I pressed the proceed button on the claims site I received an email from the court stating my claim had been accepted and JP Ltd would receive an instant notification the claim against them had been filed in court. A few days later on the Monday I received a call from JP Ltd, a manager said they would like to offer me a full re fund. I asked was this sudden change of heart and attitude due to me suing them in court, she replied ‘ yes it is’ So the moral of this story is, if you get ripped off by JP Ltd and you have a Just case and they refuse to put the matter right, take them to the small claims court. This is the only way to stop this company from ripping people off and conducting their business in an appalling manner, miss selling and wrongly describing items. Take them to court, they will settle before it gets to court because they know they are in the wrong. I’m hoping my story will get put about so it gives people the mind set to fight this company and hopefully will force JP Ltd to operate in a honest way”

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Posted 5 years ago

“bought three Xbox controllers and all not working supposedly new and sealed Don’t buy anything electronic from then as this wasn’t the first occasion. Also bought a bang and olafsen speaker, guess what that didn’t work eithe”

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Posted 5 years ago

“Sold me fake Apple airpods pro I payed around £153 for them. When I got them home they had no serial number in the case. Apple confirmed they are fake. But John Pye sold them as Apple it’s just wrong. If they would on been official and not worked they would of been my fault. But it is illegal to sell them as Apple airpods when they are not.Will be going in small claims court online later. John Pye on the left Apples one on the right”

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Posted 5 years ago

“Don't waste your money I have buy 65 £ Dvd and i have pay only one day late and they want from me 38£ more plus they said becouse of you have pay late you have been declined for courier !!!This is a company where you lose money.”

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Posted 5 years ago

“I bought five ironing boards all well packed in original packaging and all are faulty. I also bought lava lamps all with broken bulbs and again they were all packed and sealed in original packaging, only to find out that they were faulty when i opened them. A complete and utter waste of money and all the items were totally useless. I do not know how this company gets away with selling such complete rubbish. Stay away from John Pye Edinburgh.”

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Posted 5 years ago

“Bought 3 Items. One was faulty and never worked (could not be tested beforehand), second was a warranted smart TV that stopped being smart after the month warranty expired. The third still works but I am not sure for how long. Dishonest company selling shitty faulty products. They claim they are selling ex display, or fully working items though...”

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Posted 5 years ago

“BEWARE OF JOHN PYE MARCHINGTON.... They have been seeling some Guess Coats and they put on their website that its a size Medium and then they sent me a wrong size a size small when I called them I was told its a uk medium but US small.. the coat was soo small i think it can only fit a size 6 because its really small and they say there is nothing we can do about that its a uk medium when its not I am a size 10 and I wear medium sizes....these people r thieves they put misleading information on their website and send you wrong things and sizes and you cant even get any help from them thieves thieves thieves”

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Posted 5 years ago

“First and last experience buying from John pye. Bought a 13 piece saucepan set for over £90. Did not view due to it being in original box so this I know is my fault. When I picked item up the saucepans were absolutely stinking dirty, scratched and well worn with burns at the bottoms. Honestly I have thrown away better saucepans. I will just put it down to experience and lose the £90 but want everyone who considering to buy from them please view before you buy and don’t make the same mistake as me. Items gone straight in the bin where they should of gone in the beginning”

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Posted 5 years ago

“Honestly, why people are using this auction is a mystery. The BUYERS PREMIUM is 22% plus VAT is added. Buyers Premium, how did the public ever fall for this one? In effect for your custom, you are being charged an extra 22%, without the customers they have nothing. Most of their auctions are loaded with a minimum starting bid..... Why? Heres what else you should remember ' If it's got a plug, don't be a mug '”

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Posted 5 years ago

“I purchased a wall paper stripper from them and went to us it today .... bang it blew up sending boiling water all around the bedroom. There could have been a nasty accident so was very lucky. Question I want to ask is do they pat test electrical items. I didnt have anything on the stripper so doubt if they do. Surely, that is illegal!?”

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Posted 5 years ago

“don't make them anymore successful they sell a load of junk hidden in boxes nothing works total ripoff and then you pay 44% tax and to top it off your waiting hours to pay then hours in queues standing in corridors with pallet trucks back and forth very dangerous to pick up your rubbish, wish I never heard of them they should locate a skip outside because that will be where it ends up”

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Posted 5 years ago

“Purchased a vehicle from their Marchington branch. they provide very small sized images so one cannot zoom in to look for damages etc. John Pye had stated minor dents only. we went to collect and noticed the cars windscreen was fully damaged. both headlights were damaged, bonnet and suspension damaged. we asked why this was not mentioned and only small pictures put on advert. The manager called LEE says they put what they want in their vehicle description and he was very rude and arrogant. I have been a loyal customer for a long time but the manager and the dishonesty has put me off and will never buy again from them. Would advise all potential buyers to be very careful in dealing with this branch and it's rude manager. picture of car attached. not showing or has in description the windscreen damage, headlight, suspension etc.”

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Posted 5 years ago

“Total Shambles, They display their products with delivery service and when the bill comes there is no delivery service. You complain and complain, no replies from emails. Phone them and they request payment regardless otherwise you will incur charges. It is a massive scam, these guys are clever and play on the fact of high storage costs if they have to hold items. But they don't explain why they advertised with delivery and don't deliver. Its just a ploy. You will not get an honest answer from them. You will not even get help. They are a cowboy outfit, liars with strong hand tactics to force you to pay. They don't care about how they advertise their goods. Yes you will get some dodgy goods from them but don't pay over the odds for them, know your limit.”

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Posted 5 years ago

“Total Shambles, They display their products with delivery service and when the bill comes there is no delivery service. You complain and complain, no replies from emails. Phone them and they request payment regardless otherwise you will incur charges. It is a massive scam, these guys are clever and play on the fact of high storage costs if they have to hold items. But they don't explain why they advertised with delivery and don't deliver. Its just a ploy. You will not get an honest answer from them. You will not even get help. They are a cowboy outfit, liars with strong hand tactics to force you to pay. They don't care about how they advertise their goods. Yes you will get some dodgy goods from them but don't pay over the odds for them, know your limit.”

Helpful Report

Posted 5 years ago

“I Took John Pye To Court John Pye Auction commencing Monday 7th of October I viewed an item through their website, the item being an Arlo 5 camera security system, the box was sealed and the packaging stated it was a 5 camera system. As I was not able to get to the auction I phoned the office at JP and asked some questions re the item, IE was it a 5 camera system in the box, I was told yes. cutting a long story short I bid and won at £240, went to pay and collect on the 10th October. while in the sale room I opened the box, surprise surprise there was only 1 camera in the box. I asked to speak to a manager, a middle aged Lady, HER FIRST INITIAL IS J, came over, I explained the situation, after convo back and forth she said that the person I spoke to never said anything of the sort, I again assured her I did have that convo and if he had have given me any cause for CONCERN AS TO WHAT I WAS BIDDING ON I would not have bid. HeR attitude was arrogant, dismissive and condescending, she blankey refused to consider any resolution. I told her that I would take John Pye to the smalls claim court, smirked, saying 'You cant take us to court, we are an auction business, Have a lovely day sir, goodbye. I left the site, went straight home and completed the process on line and submitted a court claim for £240 plus expenses the very same day. The courts notified JP instantly of the claim via email as soon as I pressed the proceed button claim no 099MC005. On the Monday I received a phone call from a manager at John Pye who was very apologetic (YEAH NOW IM TAKING YOUR ASSES TO COURT) and informed me they wanted to give me a complete refund including my expenses, I asked her was this change of heart and attitude due to the fact they had received the summons from the court, she said it was. I received the next day. They have managed to stop me writing a review on their official site, as they know that this information is going to open them up to more claims against them. John Pye treats its customers with contempt and arrogance and do not conduct themselves in a honest way. They do not operate in an open and honest manner, they do not have an open box policy, the stop you from opening boxes to check what you think you are bidding on is actually in the box. Expect to buy faulty, damaged or missing goods, open boxes no matter what and check whats inside. plug in electrical items and check they work. The moral of this story is, if you ripped off by John Pye, TAKE THEM TO COURT itS a simple and easy process and takes 5 minutes on the internet, it cost £25 and if your claim is just and correct they'll settle out of court. DONT LET THIS COMPANY CONTINUE TO OPERATE IN THIS WAY. if anyone can copy and paste this and put it on JP official review page that would be great, they have banned me”

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Posted 5 years ago

“BE VERY VERY CAREFUL OVER HALF OF THEIR STUFF IS BROKEN OR DONT WORK BUY CHEAP BUY TWICE VERY TRUE IN THIS CASE”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 30%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

John Pye Auctions Reviews