Johnstown Garden Centre Reviews

Name: Johnstown Garden Centre
Rating: 4.80

4.8 Rating 4,232 Reviews

96 %

of reviewers recommend Johnstown Garden Centre

Company Reviews

Questions

Metrics

4.8

Based on 4,232 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

045879138

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The small plant arrived in a large box which it rattled around it and destroyed it. I gave it to the postman to revive as he had green fingers & hadn't seen a Venus Flytrap before. I suggest next time place a small plant in a small box marked 'FRAGILE"”

Helpful Report

Posted 9 years ago

Hi Linda, I'm so sorry this happened. Can you contact me at katie@johnstowngardencentre.ie so we can rectify this?

Posted 9 years ago

“dispatched the next day of ordering its now a week and still haven't received my goods”

Helpful Report

Posted 9 years ago

Hi Darren, The courier has not been able to access your premises so far

Posted 9 years ago

“it was a gift for my mums 60th birthday. which i clearly stated on the order. next time dont leave the price tag on the gift.”

Helpful Report

Posted 9 years ago

Hi Ian Thank you for your review. I am very sorry about this mishap and oversight. Katie

Posted 9 years ago

“Order went in on the 19th july. We have not received it yet and we have made many phone calls as to where is it. No one rang back to tell us anything. last time we order from you.”

Helpful Report

Posted 9 years ago

Hi Marguerite This was a major error of a third party company. A member of our team at Johnstown Garden Centre will contact you within the hour to rectify this. Sincere apologies for this. Katie

Posted 9 years ago

“The plant I recieved was very small and of poor quality lying around a long time covered in moss to be honest I wouldn't buy from Johnstown garden centre again as they dealt with my complaint very poorly.”

Helpful Report

Posted 9 years ago

Hi Derek Thanks for your review and sorry to hear you were not satisfied. The Gardenias are actually quite rare and the ones we stock are perfectly healthy. I can assure you they were a fresh batch just in a couple days before and they would have already taken 3-4 years to grow to that size. We did offer you a replacement but you declined. Did you mean to order an indoor gardenia? They have bigger leaves and bigger flowers. Best regards Katie

Posted 9 years ago

Johnstown Garden Centre is rated 4.8 based on 4,232 reviews