Johnstown Garden Centre Reviews

Name: Johnstown Garden Centre
Rating: 4.80

4.8 Rating 4,231 Reviews

96 %

of reviewers recommend Johnstown Garden Centre

Company Reviews

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Metrics

4.8

Based on 4,231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

045879138

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there. I heard from my elderly mother that the plant you delivered is lovely and she was delighted to receive it. Great price-quality ratio too. However, at the time of ordering, I had no idea that it was going to take so long to deliver the order. Admittedly that was made clear in the order confirmation but that was too late. Even if the EDD was indicated at some point during the order process, it completely escaped my notice and I was disappointed that my plant didn't arrive on the day I expected it to as it was a key date. Maybe it was my own fault for not paying more attention but you might like to make that info a little more visible so things are clearer to the customer.”

Helpful Report

Posted 5 years ago

“first time ordering online - website easy to use - from order to shipping took about 10 days and was starting to get worried but all worked out in the end - very happy with my Laurel hedging - strong healthy plants that were packaged carefully - will definitely order again”

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Posted 5 years ago

“Everything I ordered arrived and most plants were perfect except that the lemon tree just wasn’t as large, or as lush/vigorous as I was expecting based on the price and the description on the website- it had curled leaves and a few hitchhiking bugs that needed treatment before taking it into my garden, but hopefully it will start to thrive now. Time between ordering and delivery is quite long as well. The other plants were great though and really lush, so overall a positive experience, but in future I would prefer to buy in store rather than online.”

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Posted 5 years ago

“From the order to delivery everthing went smoothly. I took off one star because it took 9 days for the plants to arrive. But the quality makes up for it. It is outstanding.”

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Posted 5 years ago

“Great selection of indoor plants. Beautifully delivered.”

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Posted 5 years ago

“Very impressed by the speed of delivery but parcel was badly damaged and the postman had to hold the bottom shut to prevent the contents from falling out. Due to bad packaging, ie 2 items rolling madly in the box. A crunched up piece of paper between the 2 would have made the parcel safe.”

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Posted 5 years ago

“Plants arrived late but happy and in perfect condition. Would recommend.”

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Posted 5 years ago

“I purchased some plants on line however the 14 days for delivery is a little too long. I then contacted the staff via email and they were very prompt in responding. I ended up collecting them and was surprised to get a refund on the delivery. I’m a regular to the garden Centre and I would have given 5stars if the young girls on the till had a little more interest as opposed to staring up into space. The selection of plants and layout is fantastic. The outside staff are very helpful.”

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Posted 5 years ago

“Very good variety of stock and the website is easy to navigate and full of helpful information. Plants are healthy and packaged with great care.”

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Posted 5 years ago

“I ordered 5 Thymus coccinea. You mailed me that you were very busy and there might be a delay (good mail). Maybe 10 days later they arrived BUT they were Thymus vulgaris. Wrong plants. Phone call the next day was very efficiently managed. Correct plants were re ordered and we hope to get them tomorrow or Wednesday. Courrier organised to collect the wrong plants.”

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Posted 5 years ago

“I was very happy with the delivery. Although the succulents i ordered were smaller than what i expected from the pictures. they arrived safe home in aprox 10 working days.”

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Posted 5 years ago

“Plants arrived very healthy and well packed. Delivery is a bit slow but I understand how busy you must be”

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Posted 5 years ago

“Thank yoi.. Love my Jasmine plant.”

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Posted 5 years ago

“Delivery arrangement excellent”

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Posted 5 years ago

“Good customer service, good communication and plants packaged very well on arrival.”

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Posted 5 years ago

“Excellent product & delivered on time. Well packaged luckily as the courier did not follow any instructions for delivery!”

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Posted 5 years ago

“Plant looks great - packed with care.”

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Posted 5 years ago

“all good”

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Posted 5 years ago

“Tho’ I had to wait a while for my order to be posted it arrived quickly and in good order. Keeping plants display/variety up to date online must be difficult but it is important and avoids need to phone. Staff are always polite, courteous and helpful which is appreciated.”

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Posted 5 years ago

“Very pleased with selection available and quick delivery. Would recommend”

Helpful Report

Posted 5 years ago

Johnstown Garden Centre is rated 4.8 based on 4,231 reviews