JoJo Maman Bebe Reviews

Name: JoJo Maman Bebe
Address: Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road, Newport
Rating: 2.07

2.1 Rating 96 Reviews

24 %

of reviewers recommend JoJo Maman Bebe

Company Reviews

Questions

Metrics

2.1

Based on 96 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 25%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

0871 423 5656

Email:

Info@jojomamanbebe.co.uk

Location:

Christine Presley, Customer Service ManagerJoJo Maman BébéOxwich Road
Newport
NP19 4PU

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JoJo Maman Bebe 1 star review on 9th September 2023

Anonymous

JoJo Maman Bebe 1 star review on 26th August 2023

Anne

JoJo Maman Bebe 1 star review on 14th December 2022

Carmela Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some storage bags which have not arrived. They use EVRI which were formerly Hermes and they are absolutely dreadful . EVRI say they tried to deliver my order but I was not in . They are LIARS I was in at 9.30 pm yesterday when they said they tried to deliver and I have security cameras and no one is shown as having come to my house. I cancelled my order on Monday but this was ignored and I am still waiting for my refund. This company are hopeless don’t use them!!”

Helpful Report

Posted 3 years ago

“My package was not delivered. Trued to chat with customer service, but that chat has nobody online- thus no response. Email replies are automated and unsatisfactory. Sent an email to the supposed customer service which was returned to me “failed to deliver”. Expensive items, no delivery - irritating but things happen. Total lack of company response and nobody to contact regarding my difficulties- maddening and inexcusable.”

JoJo Maman Bebe 1 star review on 29th June 2022

Helpful Report

Posted 3 years ago

“Hi. I just wanted to alert you to a really negative experience I had on 3rd April at your Northcote Road store. Myself, my baby, my husband and my sister wanted in at approx. 15:40-15:45. We were just after lunch and wanted a casual stroll in to see if there was anything suited my baby. As soon as we walked in: we were initiated by a very rude woman saying “you’ll have to be quick! We close in 5 minutes- we close at 4” we said we’d literally be a few minutes. Before we could even reach the middle of the shop, the same lady actually literally turned off all of the lights (please make me understand this behaviour??) then the other lady actually started hoovering (!?!) I physically was shocked by this. This was the most rude I’ve ever experienced during shopping. She was huffing and sighing the whole time we were there. I then made a purchase (more because I was shocked) and she didn’t want to put the dungarees through. She huffed and sighed whilst my husband tried To find his blue light card in order for us to get 10% discount. In turn the other lady locked the door and slammed it behind her eye rolling. This is awful, awful, discriminating, childish, disgusting. All because someone needed to shut at 4, you’d of thought their lives depended on this. I’m really highly upset and I want to know why you’d employ such rude people. I’ve never experienced such high rudeness in all of my life, and I’d like to know why. And now they disregard this message on IG and don’t reply to me. Disgusting behaviour”

Helpful Report

Posted 3 years ago

“In the last month, I have been into the Cheltenham store of Jojo mama Bebe twice. On both occasions no one approached me, spoke to me etc. They were to busy talking about a doctors appointment, the second time what they were doing later! I left and spent £72 in Next. As a grandma I like to buy for my granddaughter, but definitely won’t be going there again.”

Helpful Report

Posted 3 years ago

“Still waiting for delivery of items ordered on 15/1/22. Replacement meant to have been sent 27/1 but still no sign. Last time will be shopping with you. Atrocious service.”

Helpful Report

Posted 3 years ago

“Ordered 3 weeks ago, tried emailing, social media messages - no response/help in understanding where my order is. First time ordering as a mum to be and never again! They've just taken my money and ignored me, the worst service I've ever received. Finally, got a response from live chat and it turns out they've 'lost my order'. Now issuing a refund which will take 14 days. So they've held onto my money for over a month with no contact. So appalling.”

Helpful Report

Posted 3 years ago

“Placed an order in November and received an email telling me it was delayed - I’ve since sent three emails which have been ignored, got through to customer service who promised she would get back to me same day / no return call or email. The money for my order has been credited to my account but with no explanation or apology- I only gave one star for service as couldn’t give a zero- very disappointed in service provided”

Helpful Report

Posted 3 years ago

“Web site does not work. Chat line does not work. Very frustrating”

Helpful Report

Posted 3 years ago

“I've never heard of this company but it keeps sending dodgy looking documents to sign. The on-line chat does not work when I tried to find out why - I don't like the smell of this one.”

Helpful Report

Posted 3 years ago

“Your Stamford store manager is Rude and questioned my discount voucher in away that made me very uncomfortable ( considering it was a professional weekend) it’s the second time she has done this to me so will not go back a 3rd time.”

Helpful Report

Posted 3 years ago

“Frighteningly bad service . STONGLY ADVISE DO NOT PLACE AN ONLINE ORDER. If you have had problems like they don't confirm order, ignore info requests as to where is order, when you do their email does one to customers as ; " this site is a no reply " so you have no help whatsoever. I'm chasing an overdue weeks overdue. Nothing NADA . DO NOT USE THIS COMPANY I'M STILL WAITING FOR A CLICK AND COLLECT DELIVERY TO THE YORK STORE ORDERING WEEKS AGO”

Helpful Report

Posted 4 years ago

“Taking this company to trading standard. Don’t use them.”

Helpful Report

Posted 4 years ago

“I ordered an item from this company online. I was notified that it was on its way and the courier then notified me that it had been delivered. However it had been delivered to the Isle of Man, nowhere near my address! The IOM address had somehow got onto the order. After emaìl correspondence, the company's conclusion is that, as the parcel was correctly delivered, the courier cannot recover the goods and JoJo will not refund my money! They have offered to waive the delivery charge if I wish to reorder - no chance! Never again!”

Helpful Report

Posted 4 years ago

“I ordered a selection of pretty things for my granddaughters 1st birthday, born in lockdown last year, approaching her first birthday and I haven’t met her yet. After being given 5 delivery slots the clothes have still not arrived. Car breakdown/ sickness was used for the excuse. I accept this for the initial delivery but not 5 times. This morning I asked for the order to be cancelled and a refund. That apparently can’t be processed until the parcel is delivered, I have to return it and then wait for the refund, we’ll how long is that going to take and when am I ever going to actually receive the items. In the meantime, I’m £75 down with no present for Ivy. I love jojo maman Bebe, the classic smocked dresses and tops with pretty embroidered hems are what they do best. I will never shop online again as they are a reasonably expensive product and give the impression of quality and superior service and then use the cheapest worse courier service. I’ll stick with Boden in future, they use Royal Mail, always guaranteed. It’s down to me now to call back in a few days to see if they can track down the order while they hold on to my money, no suggestion of them contacting me, never again”

Helpful Report

Posted 4 years ago

“Is this actually a business! Exceptionally poor at everything. Impossible to buy via website. No answer on customer service phone line. No response to email inquiries. Chat not working. Waste of time! I rarely leave reviews and pointing this out as this company will be out of business soon unless it pulls it's cute little baby duck socks up.”

Helpful Report

Posted 4 years ago

“Christmas present for daughter - Rocking Horse - Runners are split Complain - Eventually new runners are sent out to wrong address. Can't reply to email as "case closed" Complain II - Change address. Will be delivered on Friday Complain III - Still not here a week after stated delivery date. Don't know where it is someone will email / text / call me back.... Complain IV - Now told they don't have any in stock so those that were "sent to me" was just a lie Complain V - Hung-up on whilst being transferred Complain IV - Demanding return of remains of horse before refund - Seriously at this stage! Can't speak to a manager as "they are all in an all day meeting" - so either another lie or a breach of Covid regs? Nice that they are saving money and using the cheap DPD service that requires me to be available to hand over the package anytime between 8am and 5pm on the day in question! Would never use again. Liars.”

Helpful Report

Posted 4 years ago

“Ordered a book as a Christmas stocking present in early December. It is mid January and it has not arrived. My enquiry via their chat line pre Christmas resulted only in platitudes and was terminated their end when pressed for answers. Subsequent e mails demanding a refund have gone unanswered. I will never buy anything from this company again their customer service is non-existent”

Helpful Report

Posted 4 years ago

“Went to collect a 'click and collect' order - shop was closed even though the website said it was open. Emailed customer services and they couldn't care less - basically told me it wasn't their fault if the website was wrong, and then didn't reply to any more emails. I expected more of this premium brand.”

Helpful Report

Posted 4 years ago

“Having ordered a pair of maternity dungarees at the beginning of December and paid for on December 2nd as a Christmas present, they have still not arrived in January. I am appalled that this company should take the money for something that they know they cannot provide. They are also guilty of duplicitous business practice by repeatedly sending statutory no-reply emails, offering a refund but not actually giving it then saying the item is on its way when Hermes have not yet received it. This is in no way acceptable for goods that have only a transitory use.”

Helpful Report

Posted 4 years ago

“Absolutely scandalous. Personalised stocking ordered and paid for on December 4th and not received until after Christmas. No way to contact the company as they have turned off their phones due to an influx of calls and the online chat advised to send an email. Multiple emails sent but obviously no reply. Stocking finally arrived having missed my baby’s first Christmas. This product is clearly no longer necessary and the company will not refund as it is personalised despite taking over 3 weeks to deliver it. So angry and upset that they treat their customers this way. Unacceptable.”

Helpful Report

Posted 4 years ago

JoJo Maman Bebe is rated 2.1 based on 96 reviews