Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt process order as promised and therfore missed promised delivery date. Didnt adjust watch links as requested. Overall service was poor.”

Helpful Report

Posted 11 years ago

“Your packaging for posting is a disgrace. A box fllattened and stuffed in an envalope, what an appalling presentation for a Christmas present. I am embarassed to give it. It looks like I have bought some cheap crap from a backstreet market for a fiver, not spent £32. Just, a real let down.”

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Posted 11 years ago

“Still not recived my oder ive emailed twice also tried to phone still waiting for email and no one aswers the telephone very unhappy as this was a present to go to USA i have now missed the dead line for post”

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Posted 11 years ago

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Posted 11 years ago

“Wonderful service (even correcting a stupid mistake that I made myself and the best price by far that I was able to find online.”

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Posted 11 years ago

“Still not received my order. When was the order sent. Do you have a tracking No? If not arrived by Friday will be asking for my money back!”

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Posted 11 years ago

“You failed to deliver my order. CAN I TRUST YOU AGAIN ?”

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Posted 11 years ago

“I ordered my charm on the 13th of november for my nanas birthday on the 30th November. It stated 2 days delivery 2 weeks later this still hadn't arrived I then emailed them and they said they had sent another out my recorded delivery and again this was never received. I then didnt have this for my nanas birthday and am getting no replies to my emails to get a refund. Very poor service and will definitely never use again.”

Helpful Report

Posted 11 years ago

“This parcel has not arrived, i have been informed that nothing will be done until 14 days after dispatch. This is not good customer service as the items have been paid for and delivery is promised in 3-5 working days. I have never had such a problem; but i'm unsure if i would be confident in ordering from j.j again, nor would i recommend anymore on this basis. Very dissatisfied.”

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Posted 11 years ago

“Still not received the gift which was a christening present a week ago , very poor will not use you again!”

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Posted 11 years ago

“I was appalled by the service after placing an order of £275 and they refused to give me the next free jewellery box supplied from Pandora because I placed my order the day before, yet the order was sent on the day this offer came out! Because they never agreed to send me the better box, I said I would return the order and I would go to my local pandora in Aylesbury. They never even tried to help or show some initiative so I returned the whole order and they have lost a returning order client where I will give that business to the Pandora store in Aylesbury. I spoke to the Manager, Paul at Aylesbury Pandora, who was very helpful and he agreed to give me two boxes if I placed the order with them as he could not believe the service I got. I will be avoiding Joshua's jewellery on all accounts and lost a client for life!!”

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Posted 11 years ago

“I placed my order on the 6th of November and today is the 15th and I still have not received my item even though it was dispatched the same day using royal mail 1-2 day delivery sevice.. I've been told to wait 15 days which is far too long...ive paid and im very angry as this was a present for someone. .. I hope this gets sorted ASAP”

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Posted 11 years ago

Joshua James is rated 4.7 based on 21,754 reviews