Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first placed the order for some itens it was easy but I should of received a email telling me my order as been dispatched and on its way but I didnt. I had to ring and find out where it was and what happened to it as it was a birthday present. The lady who I spoke with was very helpful and I had to reorder but send it to another address as I was away from original place of postage but when courier texted to say parcel is on its way it was going to old original address so had to make plans for someone to sign for it. I was not very happy and will avoid placing a order again. Poor”

Helpful Report

Posted 11 years ago

“Packaging was very poor, would not purchase again, in fact I might even return.”

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Posted 11 years ago

“Ordered charm 5th august! still not received rang twice to chase order and was told had to wait 14 days. I have ordered many goods and never had to chase order. The money has been taken out of my account. Not happy as this is a birthday present.”

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Posted 11 years ago

“Absolutely delighted with my charm and it was here exactly when it was supposed to be, excellent service thank you!”

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Posted 11 years ago

“I was extremely disappointed with the service I received from you. When I placed the order it was indicated that the item would be delivered with standard delivery by the wed. As I needed the item for Tue I paid for next day delivery. The item did not arrive until Wed and I paid for nothing. I sent an e-mail explaining but received no reply. I will not be using your company again.”

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Posted 11 years ago

“Item stated 1-2 days delivery and still waiting 11 days later. Emailed customer services 4 times to ask where the item was and didn't get a response for a week. Very poor service!”

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Posted 11 years ago

“Still not recieved my items! I'm £30 down and apparently can't do anything until it's been 14 working days!! Won't order again! Very disappointed!”

Helpful Report

Posted 11 years ago

“The company sent out the wrong item and then refused to issue the correct item until the old one was returned. Small value item and I was a returning customer so would have liked some flexibility instead of lack of trust....item was required for nieces birthday so could wait for return and re-dispatch so cancelled order. Previous orders fine when they get it right. Service rubbish when they don't.”

Helpful Report

Posted 11 years ago

“I still have not received my charm and do far no reply to the email sent to u st the weekend”

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Posted 11 years ago

“Have not yet received my order now 10 days late !!! Contacted delivery service and Joshua James it appears my parcel cannot be found have phoned Joshua James twice first time full of apologies second time didn't seemed very bothered said they would call me back still waiting or suggested l call again Monday which l shall do to ask for my money back and the next time l want Pandora bead or beads l will buy it elsewhere fell gutted for my sister who highly recommended Joshua James”

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Posted 11 years ago

“Waited 5 days for a 2 day delivery then when it arrived it was in an envelope so why 5 days? Not on.........”

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Posted 11 years ago

Im really sorry to hear you were unhappy with the service you received. If you have any problems in the future please let us know.

Posted 11 years ago

“I was sent the completely wrong item which resulted in great inconvenience of having to contact them, and then re-contact them four days later having received no response to my original message. I then had to go out of my way to re package the item and send it back to them via recorded delivery. I am yet to receive the correct item and it’s been 9 days since my original order. This is not good as the item was intended as a birthday gift for someone, however the birthday has now passed and I looked terrible without a gift to give on the special day!!”

Helpful Report

Posted 11 years ago

I'm sorry to hear that we sent the wrong item. I hope this issue is now resolved.

Posted 11 years ago

“I was very unsatisfied with the service I was given. I was sent my charm with no bracelet. When tried to ring no one answered. When I emailed I got a quick reply but the situation was not rectified straight away. I was sent 2 empty envelopes. This was for a occasion for my daughter and was late for it, due to incompetence on your part. I was referred to yourselves by a relative who had good dealing with yourself. I on the other hand have not and am left considering if I am to give your company another chance.”

Helpful Report

Posted 11 years ago

Im really sorry to hear this. I hope that your order issues are now resolved.

Posted 11 years ago

“I still haven't received my parcel and it was allegedly dispatched on the 12th May this was a present for my partners birthday which she obviously hasn't received very did appointed with the service”

Helpful Report

Posted 11 years ago

Im sorry to have let you both down, I hope this issue is now resolved.

Posted 11 years ago

“You could not complete the order and when I e-mailed you asking for an alternative you ignored the request and still awaiting a reply. Mrs Y Wood”

Helpful Report

Posted 11 years ago

Please call our customer services department on 01482 638960 and we will be happy to help.

Posted 11 years ago

“Couldn't find the charm I wanted so I emailed Sam Liversedge ,the following morning when I went to work Sam had found the charm I was looking for, even sent a photo of if to make sure that it was the correct one . GGGreat service. I love my nomination Bracelet the Charms make it are so personal. Kindest Regards Tina Johnson”

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Posted 11 years ago

Thank you for the fabulous review, could we ask you review the number of stars given if you were truly happy with our service.

Posted 11 years ago

“Very poor customer service. Not too keen on keeping repeat business. Bought Thomas Sabo charm. Better going direct to Thomas Sabo shop. No frills with this company!”

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Posted 11 years ago

Really sorry to hear you were unhappy with our service if you would like to discuss this further then please call our customer services on 01482 638960.

Posted 11 years ago

“Still waiting for my order which was for mothers day should have went local phoned up twice with no joy will not be ordering again”

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Posted 11 years ago

“Unfortunately a week after receiving the Skagen watch I purchased as a Birthday present for my Daughter,the watch stopped working. It is my Daughters intention to return it to Joshua James Jewellery Ltd”

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Posted 11 years ago

“Very disappointed with the service I received, I purchased a troll bead and was completely different to what it looked like! I understand that all the beads were different but this one had no colour and pale peach flowers in stead of large bright orange flower, when I emailed in about this they just replied”

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Posted 11 years ago

Joshua James is rated 4.7 based on 21,754 reviews