Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,754 Reviews

92 %

of reviewers recommend Joshua James

4.7

Based on 21,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Location:

2 The Weir,
Hessle
East Riding of Yorkshire
HU13 0RU

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a silver charm order delivered a few days later the charm found to be the completely wrong one contacted the seller by phone and asked to send me the item I had ordered and prepaid envelope to return incorrect item but I was told that I had to return the item before they would then send the correct item even though it was their mistake. I then had to make a special journey into town to post the item back the correct item was delivered to me three days later I am also out of pocket by three phone calls to the seller Very unlikly to order from them again”

Helpful Report

Posted 10 years ago

“Always very satisfied with the service from this company.”

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Posted 10 years ago

“have not received an order I placed on the 23 November 2014 - 449820 - very unhappy!”

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Posted 10 years ago

“Ordered a ring with next day delivery 10 days later still waiting call the number on the web site was told give it 18 days and call back I asked about next day delivery like it said and the woman hung up on me called back ask to talk to a manager 4 days later still waiting.... Avoid at all cost!!!!”

Helpful Report

Posted 10 years ago

“I waited over 4 weeks for an order that stated it would be 5 days , when I contacted your customer service team they were very unhelpful and continued to give me incorrect information . This is the second very similer experience I have had with you and will most likely not order from you again . I was never even offered an apology .”

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Posted 10 years ago

“I was not happy at all with the service from Joshus James jewellery , sent wrong item and not all packaging . the same has happened before but thought i would give them an other chance.”

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Posted 10 years ago

“I was not happy at all with the service from Joshus James jewellery , sent wrong item and not all packaging . the same has happened before but thought i would give them an other chance.”

Helpful Report

Posted 10 years ago

“Never received my item, tried to blame the royal mail but in my experience an item advertised as next day delivery doesn't take more than 2 weeks, oh and I still Don't have the item. My advice is stay away!”

Helpful Report

Posted 10 years ago

“Have used you for years last few months customer service and delivery (when received) extremely poor! One order never arrived - waited 3 weeks before replacement sent Another order ordered 8am for next day delivery - didnt arrive for 3 days. Third order £130 sent via dpd was delivered to wrong house, eventually got a second order out to me which was incomplete !”

Helpful Report

Posted 10 years ago

“Order 2 items it said 48hrs delivery but 2 weeks later still not got them. and got a snotty person on he phone who talked to me like she stood in me on the floor.”

Helpful Report

Posted 10 years ago

“I ordered a Thomas Sabo bracelet online, the package arrived but all it contained was an order form and an empty thomas sabo pouch. After attempting to contact Joshua James by phone I gave up; the phone was left ringing out and I was diverted back to the main menu 5 times after trying different options. An email was sent to which my complaint and the content was completely ignored; I received an email regarding customers who had not received their package in the post at all and to wait a few more days. I had to go to a local retailer to purhcase another bracelet in time for my partners birthday. Today, 2 weeks later after emails back and fourth they have offered to send another bracelet to me despite me advising a full refund was requested as a bracelet was purchased elsewhere due to the non-receipt of the item. Extremely unhappy that points in my emails were ignored, the customer care seems very care free. Certainly will not be recommending Joshua James.”

Helpful Report

Posted 10 years ago

“Ordered a thomas sabo bracelet 5th October, website advertised delivery 4-6 days, 4 weeks later still no bracelet. Emailed 3 times and each time was told they were expecting a delivery that week. Cancelled my order as it was for a present in November, disgusted as they were still advertising on website del 4-6 days. Will not use again.”

Helpful Report

Posted 10 years ago

“Whilst this order came within 4 days I am still waiting for my next order which I have been waiting 11 days for so far and NO reply to my email sent 4 days ago This is not the service I expect as I ordered the goods for a birthday present and that day is almost here and NO order!!!!”

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Posted 10 years ago

“I ordered 10 days ago for next day delivery and still haven't received items”

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Posted 10 years ago

“STILL havnt received my earings ain't happy about this atall I expect my money back”

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Posted 10 years ago

“I ordered 4 nomination charms and it said 4-6 days for delivery leaving me plenty of time to receive them before my Mums birthday. However I rang two days before her birthday - 7 working days after ordering - and was told two weren't in stock. I asked the lady which ones. I asked if she could please send the two that were in stock so my Mum would have something to open on the day and queried why did the website say 4-6 days - I was told abruptly that it meant 4-6 working days. To which I replied that I knew that and had left plenty of time. She apologised. However it was a different charm that arrived from what she said it would be. Very disappointing - still waiting on the two charms 10 working days later. Will never order from this website again.”

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Posted 10 years ago

“Over a week later and still waiting for my next day delivery :(”

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Posted 11 years ago

“Lovely earrings awful service”

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Posted 11 years ago

“I recently brought a pair of earrings of you and when I received them they were both really scratched, I did get a refund hopefully but I don't find it good customer service having to pay £7. For postage when they got sent to me this way”

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Posted 11 years ago

“Absolutely terrible! Never order from them ever! I ordered from them 2 weeks ago and spent a lot of money, I paid for next day delivery and I am still waiting for it. I am getting no help as to where my order could be, never dealt with such a useless and unreliable company.”

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Posted 11 years ago

Joshua James is rated 4.7 based on 21,754 reviews