JUMIA Reviews

Name: JUMIA
Rating: 1.91

1.9 Rating 99 Reviews

21 %

of reviewers recommend JUMIA

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1.9

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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Anonymous

Shah

JUMIA 1 star review on 14th December 2020

Anonymous

Anonymous // 01/01/2019

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“Useless in every single way”

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Posted 2 years ago

“Am so disappointed with this service, the item was supposed to be delivered on the 8th, up till now we have not received the item You can do better pls.....then you sent a message telling us that if we need the order we should go and pay from the pos first before you can deliver. it's absurd!!!”

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Posted 2 years ago

“***DO NOT BUT FROM JUMIA!!*** Do not any electronic from jumia. I bought a mobile phone came faulty. Tried to return it, they said they checked the phone had no issues and phone came back with issues. They never GIVE REFUNDS! Don’t trust jumia at all they lie alot over the phone. Sent the phone to them to get a refund, they said it will take 10 days and the issue they mentioned was the issue I didn’t complain about. Wasted 2-3 working hours per day for 1 month and still didn’t get a refund. They do not CARE ABOUT THEIR CUSTOMERS. Poor customer Service. They do not have a heart. Customer service probably knows they’re being paid with stolen money but don’t care about giving refunds.”

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Posted 2 years ago

“God I cannot explain how much I hate this company. Their website is horrible, awful. For some reason I placed an order with this app, but it sent to the wrong address. I immediately noticed the mistake but could not cancel. There is NO customer service - the help section on the website does not work, the cancel order button does not work, the live chat is just a robot, the phone is just a robot. There is no way to speak to an actual person! Also, they do NOT accept returns/refunds.They take your money and then run. What an awful garbage company!! Also, 10 days for delivery? Are you serious!??! The item is less than 2 miles away... Also their food delivery app is garbage.”

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Posted 2 years ago

“I purchased a washing machine, delivery was fast BUT the product never worked, when I have tried to contact jumia help line all they do is going around the circle, very unprofessional, beware before you spend your money!! never again.”

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Posted 2 years ago

“Jumia is very difficult to purchase from if a glitch develops. Their delivery is unreliable and they don’t make an effort to resolve these issue like Amazon.”

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Posted 2 years ago

“Was disappointed as I ordered medium blue pair of shoes but got a light blue one. It waas a total waste of money as I ordered it from overseas.”

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Posted 2 years ago

“Wen you buy stuff from jumia and gets to you broken, please forget it cause you would have lost your money. If you file for refund and return the package, am sorry you won't be getting your money or the parcel back. My order number is 301637881”

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Posted 2 years ago

“It is a scam! Would rate zero if I could. Placed an order and yet to receive it although online the item has been out for delivery 10 days ago. I paid for delivery and the Agent Edinam- states his car broke down - four days ago! He does not accept calls any longer so no updates on estimated delivery. Response from Jumia customer care is apologies. No straight answers. It is a scum. Lesson learnt. I will NEVER order from Jumia again.”

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Posted 2 years ago

“Jumia is a scam. I ordered a white sneakers for my son. They delivered a wrong item. They want me to return the item and refund me cost of item only. They are not willing to refund me the shipping cost. I laugh in Spanish, Jumia is so incompetent, who does that. You used my money to ship me a wrong item and you are so proud of that. I am begining to think that you never had the advertised item, all Jumia was after was to scam me the shipping cost. I blame our leaders...Jumia should be kicked out of Nigeria. Shameless, insensitive and king of scammers Jumia”

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Posted 3 years ago

“Jumia Scammer 0507640639! pls this contact in Ghana, is a Nigerian pretending to be a customer agent in Jumia..and is duping people, who rely on ecommerce. Jumia pls put a contact on all confirmed orders so we can contact you directly and not be duped into making payment due to scammers.”

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Posted 3 years ago

“Bought phone described as dual Sim on the site. Instead it had a hybrid sim slot where Sim 2 uses same slot as micro SD which means you can not have 2 lines and an SD card at the same time. Requested a refund and ordered another phone also described as dual Sim. Second phone came with same issue. Jumia refused to refund on both orders. Now am stuck with 2 phones I don't want due to wrong seller information. I hav bought 4 phones in the past 2 years from jumia. This did not matter to them. I wasn't really interested in a refund. All I want is a true dual Sim with expandable memory”

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Posted 3 years ago

“Scammers. Take you money and cancel the orders. You a thiefs. Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers Scammers.”

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Posted 3 years ago

“😠😠😠 🔞 this insult is rated 18 this is to the owner of jumia f*ck your family and your children.!!! Do u know how angry I am, I ordered an apple pro mackbook since last 3 months. I regret why I trusted you guys I can't control my anger any more I was told, due to covid I can not make calls I then trusted u guys up till now I am still waiting 😠😠 my 1.2 million is nowhere to be found”

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Posted 3 years ago

“Very bad customer service”

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Posted 3 years ago

“HI I ordered 3M 8210 Plus masks from JUMIA Egypt. I received the masks and I was supersized that they looked different from the original I know. So I check 3M website and noticed that the 3M 8210 Plus strap is made of dark yellow tissues, while the masks send to me have a strap made of yellow plastic. Of course the strap is not the issue but this means one thing, it is not manufactured by 3M. The strange thing is that I noticed the (Lot# number) starting with 10 ! which means that it was manufactured in 2010. So it is actually expired masks ! Ironically Jumia refused to return the masks ! Can you help ? I think this is not acceptable. I attached photos. Thanks”

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Posted 3 years ago

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Posted 3 years ago

“Too bad..I have got plenty things to shop but..u don't treat customers right Bad customer care Poor delivery Oh I didn't remember . They r scammers replacing your agreed stuff with ill- products.....”

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Posted 3 years ago

“Since I made order with Jumia in February till now June i haven't received my items this is a very terrible site I've ever came across i wouldn't recommend anyone to buy from them”

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Posted 3 years ago

“I bought Sloarmax 150Ah battery, they brought defaced 75Ah to fool me it’s the real thing”

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Posted 3 years ago

JUMIA is rated 1.9 based on 99 reviews