JUMIA Reviews

Name: JUMIA
Rating: 1.91

1.9 Rating 99 Reviews

21 %

of reviewers recommend JUMIA

Company Reviews

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Metrics

1.9

Based on 99 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

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Anonymous

Shah

JUMIA 1 star review on 14th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They deliver as well expected”

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Posted 6 years ago

“my consignment was delivered, but not as it was advertised. it was without the extention cable for the item in the link below. https://www.jumia.co.ke/customer/order/detail/379195626/”

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Posted 2 years ago

“I love the promptness in delivering packages. The only reservation I have is having a different maker on the product ordered online.The two I had bought had a different brand name but the products didn't change.”

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Posted 4 years ago

“Good ecommerce site for africa”

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Posted 6 years ago

“A see thru”

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Posted 3 years ago

“Worst online shipping experience I had, I have ordered the same order twice with no delivery for more than 2 months now”

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Posted 4 years ago

“I ordered for two items, Electric kettle and Iron with my voucher. here in this site, you wrote that you deliver on Saturdays(weekends), Previous items i have purchase was also delivered to me on Saturdays(weekends), But since last week Monday, one Ighoyota Simon have refused to deliver my items, One Afolabi James also ignored my complaint after 10mins call to customer care, in fact each time i called was a waste of time. i have written several mails yet to no avail. Please i want my items to be delivered to me. I work at Lekki and live at Festac, i only receive my orders at my home on Saturdays so i can inspect them. I really don't understand why this bad customer services.”

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Posted 5 years ago

“I ordered for a smart phone in 2016 as mine was damaged, I waited patiently for weeks, they sent me message that I should get my money ready as their agent will soon come to deliver ,only for me to call the agent and was disappointed. He said he was never assigned to deliver any phone to me. I was so disappointed after waiting for so long, though their customer care apologised, but then, I was already disappointed.”

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Posted 6 years ago

“I called to place an order for a bracelet and they hung up on me everytime I called, utterly disrespectful. I highly don't recommend Jumia at all.”

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Posted 1 month ago

“I had never even heard of this store before I had a fraudulent transaction appear from my bank card. I attempted to get my money refunded via Chat, but the customer service person just kept saying that they couldn't find out who used my card details and to contact the police. The store is in Casablanca, I am in Australia. I work for an online store here, and our company would at least look into the transaction, and when found would be able to tell it wasn't me. This company is just a front for criminal activity.”

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Posted 5 months ago

“An order from Jumia has less chance than going to the casino one evening to win money. In 50% of the cases, the order is canceled, of the 50% that remains, 50% is not delivered. It is always the customer's fault, they never do anything wrong. As a customer I have two things to do: select an item and pay for it. Jumia is tasked with delivering the product but unfortunately that is too much to ask”

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Posted 7 months ago

“Horrible company / very unprofessional and manipulative. They cancelled my order couple of times in order to increase the price. When I called they totally ignored my complains. Highly UNrecommended”

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Posted 9 months ago

“Jumia Ghana is a no no no for me. Their utmost disrespect of clients with their take it or leave it refund policy doesn’t work for me. Customer care is poor. And the difficulty to speak to someone besides the customer care agent is insane. All testimonials on their website are positive and that alone rise question marks. Check third-party websites like Trustpilot, Ghanayello and you will encounter the real Jumia. Don't waste your precious time and money on this company. Look elsewhere you will be greatly valued. Choose Jumia to shop and you’ll regret it for the rest of your life. I will definitely rate Jumia negative star if there was one.”

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Posted 1 year ago

“What you see on the photo is not what you get. The description of any of their products is purely copy & paste of an original branded product, which obviously is copied from another website. When you place your order, you get a fake chinese product instead. Buyer beware, those photos you see are meant to make you think you are purchasing a genuine product, but alas…..”

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Posted 1 year ago

“Very! Very! Lousy customer care service! I ordered two items (a belt and a shirt) from Jumia and paid for them all together as one package. Only to receive one item (the belt). I mean, the savagery!!!! If they were planning on doing me like that, why not go easy on me and deliver the shirt, hold the belt instead? It's hard to make money these days and even if you do, its not enough to fund scammers like these. Since JUMIA got listed on NYSE and started fetching investors, it became bigger than caring about who they're vendors and customers are! ITS CHAOS OUT HERE! AND I WILL ALWAYS BE BEAR FOR JUMIA STOCK!!! I hope my $9 made a difference in your profits, you bastards!!!!”

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Posted 1 year ago

“Jumia Delivery and Customer Agents are both deceptive. They mark packages as delivered, when in fact they are not. Customer Service claims they are going to looking into solving issues; however, they do not call back until weeks later. When asking for a Supervisor it takes a week to call back. Inorder to get packages delivered you have to pay an extra delivery costs because as Delivery Agents claim, they don't have transport money. Horrible Customer Service and Deceptive Delivery Agents!”

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Posted 1 year ago

“If you don't care about losing your hard-earned money, just buy from these losers who know nothing about customer service. I bought a Kindle device 4 months ago and it started acting up recently (Device turning pages by itself and clicking words). When I reached out to them, they said I had only 7 days to return a product. I'm never buying from you again and I'll make sure I tell every person I meet about this horrible experience.”

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Posted 2 years ago

“this number 0507640639 has collected my money and I will let him pay for it”

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Posted 2 years ago

“The shoe I ordered for a friend looked very nice and manly in the picture but when it came, it looked like a school boy’s shoe that has been in use for a very long time .. very very disappointed”

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Posted 2 years ago

“Jumia does not have an option for customers to talk with an actual customer service representative. Everything is automated with preset questions and answers. When you have a unique issue and require to talk to a person you are on your own. The contacts on the web site gives a number where you talk to a robot who gives you 6 options for only 6 preset problems/issues :-(”

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Posted 2 years ago

JUMIA is rated 1.9 based on 99 reviews