JUMIA Reviews

1.9 Rating 101 Reviews

22 %

of reviewers recommend JUMIA

Company Reviews

Questions

Metrics

1.9

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours

Popular Questions:

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How quickly does JUMIA resolve customer queries?

Helpful Report

(3 months ago)

Greater than 39% of reviewers feedback is JUMIA takes over a week to resolve customer queries.

Helpful Report

(3 months ago)

0.00%

Industry Average

“ Poor customer Service. ”

- D 1

“ There is NO customer service - the help section on the website does not work, the cancel order button does not work, the live chat is just a robot, the phone is just a robot. ”

- Anonymous

“ Very bad customer service ”

- Mohamed Hamed Soliman

JUMIA Reviews

Customer Service - Bad