JUMIA Reviews

1.9 Rating 102 Reviews

22 %

of reviewers recommend JUMIA

Company Reviews

Questions

Metrics

1.9

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Popular Questions:

Delivery

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Customer Service

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How long does JUMIA take to deliver?

Helpful Report

(1 week ago)

JUMIA normally delivers within 5 Days.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ Too bad..I have got plenty things to shop but..u don't treat customers right Bad customer care Poor delivery Oh I didn't remember . They r scammers replacing your agreed stuff with ill- products..... ”

- Cle ver

“ JUMIA Ghana is the woooorst ever. I paid for an item only to be given fake and non-functional one. I just thought it was the delivery guy who duped me but my second order is the also terrible. JUMIA is not trustworthy at all. I think this is my very last deal with these non serious people. ”

- Anonymous

“ Worst online shipping experience I had, I have ordered the same order twice with no delivery and the money wasn't refunded ”

- Anonymous

JUMIA Reviews

Delivery - Average