Just Eat Reviews

Name: Just Eat
Rating: 1.08

1.1 Rating 774 Reviews

2 %

of reviewers recommend Just Eat

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Location:

Just-Eat.co.uk Ltd. Imperial Place (IP4), Maxwell Road, Borehamwood, Hertfordshire, London United Kingdom
WD6 1JN

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Just Eat 1 star review on 23rd December 2024

Anonymous

Just Eat 1 star review on 16th June 2024

Astrid

Just Eat 1 star review on 13th June 2024

F Thornhill

Just Eat 1 star review on 10th June 2024

Anonymous

Cara Evans

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Ordered some food this evening and the app said it had been delivered yet no food had arrived. Tried contacting the restaurant, but they just referred me to Just Eat as they had dispatched the order. No phone number for Just Eat, just an online chat where I had to wait behind 68 other people and was then thrown out three times. After 30 minutes I eventually got to message a Just Eat customer service person who said that my issue would be sent to another team to deal with and they would be back to me in 48hrs. A complete joke. Ordered some more food through Deliveroo and it arrived 20 minutes later.”

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Posted 4 years ago

“My order never got delivered. Contacted costumer support. Theh told me they will investigate and get back to me after 48 hours”

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Posted 4 years ago

“Go direct to the restaurant, don't use just eat... Restaurant we ordered from are happy to supply a full refund due to 2 hour late order and cold food totalling £33.00. Just Eat are offering £20 credit to our Just Eat Account... Their terms state contact the restaurant direct for resolution... but then do what they want with no accountability. They take money from the small local businesses as it's easier to use them.... If we went direct, we would have had our refund straight away and not had so much stress.. Clearly don't think of repeat business for the sake of a few £££££. Will never use them again, will go out of our way to warn others to avoid and go direct. Absolutely stupid company. They have also wasted countless £££ on staff contacting us regarding the issue... sort yourself out... seriously.. Especially at the minute, support the local companies. You can order from them.... cut out just eat..”

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Posted 4 years ago

“Terrible customer service. There a glitch in the Just Eat app which led to me getting the wrong order - contacted Just Eat live chat to request a refund - who then told me they would "investigate" and I would hear from them within 48 hours. I did get an email asking for more information and photos and was again told they'd get back to me within 48 hours because they would "investigate". I responded with my photos etc. and never heard back. Emailed twice again and never got a response, it's now been nearly 2 weeks. Don't think I will see my money again, horrible customer service. Will never use them again and leave bad reviews wherever I can. There's lots of other delivery services with way better customer service (not hard to do to be honest), I recommend using any other platform.”

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Posted 4 years ago

“Had half of my food delivered and half of another person's order. Called just eat and when eventually got through had to barter to have my money refunded to my bank account. Ended up still having to pay for cold fries. I had to demand the delivery fee to be refunded as well. Absolutely appalling service. Will NEVER use Just Eat again. What a waste of time and money.”

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Posted 4 years ago

“After 52 minutes our order came but it clearly wasn’t our order, went back out to the driver who said to call McDonald’s. Called McDonald’s who again shifted the blame & said I should call just eat. Called them & “rose” wasn’t very helpful, told to take photos of the food I received which was a Big Mac meal & 20 chicken nuggets. When I ordered a Big Mac meal, a Mac chicken sandwich meal, 2 chicken mayos,1 double cheeseburger, 2 cheese bites, 2 apple pies & a sour cream source. Told I will have to wait 48 hours for an investigation to get a refund, no option to just send the correct order out!! Upset children!! No lunch!! & fight to get my own money back. I was very cautious about using just eat, because of the bad reviews all over social media & I should of trusted my gut instinct!! I will never use them again, I don’t understand how they’re still in business with the shocking customer service that they give! Absolutely disgusting! Abysmal! Scamming really! Do your self a favour & order direct from the restaurant if possible or go & collect your order, don’t give just eat your money as you will be left hungry! Disgusting service!!”

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Posted 4 years ago

“AVOID AVOID AVOID Worst service I have Received the customer service is a joke 1st of all I ordered to then be told it’s been cancelled as the restaurant isn’t open so they shouldn’t be on the list of places to order id it’s not open So ordered from somewhere else To be told my food had been delivered although it has not Just eat now telling me I have to wait 48 hours for a refund as they have to pass to a different team When I ask for someone higher to call me I have to wait 72 hours So far I have ordered twice today and still have no food It’s a joke Poor service and customer service Tried to call the restaurant to find out and the number does not work”

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Posted 4 years ago

“Awful. Placed order, it was accepted by restaurant but then got stuck on assigning a driver for 30 mins. I contacted customer services and got through to someone on chat. While I was on with them, 45 mins after order placed (and 15 mins past end of promised delivery slot) justeat cancelled my order. Person I was chatting with apologised and admitted it was their fault (they did not have enough drivers, which I had worked out by myself!) but they made no attempt to sort out the order, get food to us, compensate us, etc. Just: there is nothing more we can do. So after ordering just before 7pm we were stuck at 8pm with no food & no compensation. Will never use justeat again. Terrible.”

Helpful Report

Posted 4 years ago

“My subway order of £14.95 was not delivered, I phoned subway who then told me to phone just eat. So I did and they told me they would investigate and I should get an email within 48 hours. 3 hours later I got an email saying my order was delivered the matter is now closed. I'm now £14.95 out of pocket and made out to be a lier. I will never use just eat again and will leave them bad reviews whenever possible.”

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Posted 4 years ago

“Absolute worst customer service I have ever had to deal with. I will never ever order with Just Eat again. They give you wrong info, they lie, they hang up at you. Honestly they're the worst.”

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Posted 4 years ago

“just eat will steal your money, its been 6 weeks since i ordered, still no food or refund!! i have had so much stress over £23, do you know what just eat? you can keep the £23 and i hope you choke on it!!, i used just eat all the time but never again!!”

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Posted 4 years ago

“Needed refund on 1 item. Restaurant very helpful, just eat lied, fobbed me off and passed me between 4 different people before giving me incorrect information. Will never ever use them again.”

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Posted 4 years ago

“Absoloute joke. Never order from here again.”

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Posted 4 years ago

“Order through just eat. No food delivered now have to wait 48 hours for them to investigate so no money or food good saturday evening.”

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Posted 4 years ago

“I was owed REFUND because of a bad meal, I had paid with cash so re Ioved nothing”

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Posted 4 years ago

“Expensive. Cold and seen more chilli in a jam factory. Not happy and I'm going to peruse for a full refund... macdonalds by the way”

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Posted 4 years ago

“Just Eat have allowed discrimination towards disabled people by failing to acknowledge behaviour from a disgraceful restaurant in Twickenham. The restaurant were extremely patronising and discriminatory towards me as a disabled person and the incident shattered my confidence and made me feel worse about myself. Just Eat couldn't care less about people or their wellbeing. They dont care about the way they and this restaurant have behaved and I am about to publicise recordings and screen grabs of this situation because they will not get away with treating people this way.”

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Posted 4 years ago

“Yet again delivery doesn’t happen! Save your time and money and use Uber eats. This company take your money and then have no delivery drivers to make good on the order. They then make it nearly impossible to get your money back. No food delivered and they have £30 of my money! Told me that they would definitely deliver even after the place had CLOSED! What a joke of a company”

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Posted 4 years ago

“Unbelievably bad service. Food never showed up (for the who knows how manyieth time) and they are impossible to contact. Pure scammers.”

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Posted 4 years ago

“I ordered food and it never came to me, they were conducting a serious investigation of what happened but as much as they could have done And they never gave the money back.”

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Posted 4 years ago

Just Eat is rated 1.1 based on 774 reviews