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justanswer.co.uk Reviews

1.2 Rating 224 Reviews

4 %

of reviewers recommend justanswer.co.uk

Company Reviews

1.2

Based on 224 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are totally misleading people encouraging you to sign up to a free trial membership and you can cancel after a week, however if you ask a question you are not entitled to the free trial period?? They have been charging me on a monthly basis and I have only just noticed, my fault for not checking my account every month, but when you are ill these things get overlooked, I am so mad as I cannot afford to be throwing money at companies like this”

Posted 11 months ago

“Very untrustworthy! I chatted about a medical condition. They asked me to give my medical history, which I did. They asked me to upload photos about my medical condition, which I did. Then, I kept waiting for an answer for hours. I kept sending them messages saying:”can you answer me?” Then they came back saying:”sorry the expert didn’t accept your query!” Log in again or call this number. They sent “Secure Link” to log in. However, when I logged in, The chat was still there, but my medical photos were not there. 2. I was not sure that I was talking to a genuine medical professional in the specialty he claimed, as he would take a long time to respond, and when he responds, his response would be like copy and paste. Basically, I paid £5 for this trial, but I could say that I not only lost my money, but also my medical photos, which I am not sure in which hands they would land and how they are going to use them? This is scary! Please, STAY AWAY!”

Posted 11 months ago

“*****DO NOT USE THIS WEBSITE!!!!****** I asked a question, paid £5 for it. Thought it was the best fiver I've ever spent, the answer was good. HOWEVER! 3 days later, I got a notification from the bank saying they have tried to take £50 from my account. When I rang the bank, they said they have set up a reoccurring payment of £50 a month! Absolutely shocked!! DO NOT USE THIS WEBSITE!!!!!”

Posted 11 months ago

“As with most of the negative reviews on here, I also signed up for the £5 trial period to ask a question of a solicitor. I should've just Googled the answer as it was so generic as to be vague! The solicitor if I wanted more information would cost tens of pounds to give more information. My membership was cancelled and thought no more until I received a text from the fraud department of my bank!! They had tried to take £50 from my account and thankfully my bank stopped it. When going online and speaking with an agent www.justanswer.co.uk/help/contact-us they were not that helpful! I kept asking for a confirmation email that the account had been cancelled to no avail. They tease you with the £1 or £5 offer but do not make it clear you are signing up to a subscription service. Avoid at all costs. One star is too generous!”

Posted 11 months ago

“Beware, you think you are paying £5 Then they scam you for a further £38 Without approval. Sharp practice should be banned , this is nothing short of theft”

Posted 11 months ago

“Paid as I thought for a £5 minute talk with a solicitor. Waited for ages and got a reply from receptionist. Took £5 from my account and then tried to obtain £50 without my permission. Luckily my bank spotted the request, contacted me and with my permission declined the unauthorised payment”

Posted 1 year ago

“I wish I could give less than 1 star. This is a vicious misleading service. My partner used JustAnswer for a small legal matter and cancelled the membership right away. To our surprise we found that JustAnswer as been taking £50 on three occasions out of our account without our consent. I have now reported it to our bank. What a shock”

Posted 1 year ago

“5£ and two days later They try to get 50 from my account Lawyers didn’t give me informations worth 1p”

Posted 1 year ago

“I used JustAnswer for a small legal matter which should been only £5. Anyway I paid my £5 by card on line I didn’t apply for membership or set up direct debt it was supposed to be a one off. To my annoyance I found that JustAnswer as been taking £50 twice out of my account without my consent. I have now reported it to my banks fraudulent team. THIS IS OUTRAGEOUS !!! 😡🤬. I WOULD NOT ADVISE ANYONE TO USE THIS SITE, IT’S FRAUDULENT !!!!”

Posted 1 year ago

“It's Fraud Just answers - doctors is completely fraud. They deducted 38pounds instead they mentioned as only 5ponds for online consulting. But now they deducted 38pounds with out informing. They suppose to inform regarding these terms while raising a request but they didn't. And there is no proper answering service. The just discuss want we are saying to them. There is not even 1% benefit from this service and lost my 38pounds. This is the way they do rob from people. Its really disgusting.”

Posted 1 year ago

“I asked 1 question and did'nt realise that they would then charge me £50 a month, they have taken £500 from me for 1 question beware do not use this site”

Posted 1 year ago

“Scam scam scam!!!”

Posted 1 year ago

“I contacted JUSTANSWER seeking medical help. The neurologist I got was no way a real doctor. The way he asked questions were very unprofessional. I'm a medical student and I know the way he interacted with me is not how a doctor is taught to interact with patients. He didn't even seem to know English properly. At the end the advice he gave me was something even a toddler could give. Please be warned, it's a complete waste of time an money!”

Posted 1 year ago

“Be careful the charge you £50 every months even if you have finished with your simple enquiry.”

Posted 1 year ago

“As per other complaints I was led to believe I could get an appraisal for $5.00. Then I was charged a $65 membership fee. I asked for a refund which I never received. Be aware. This is a scam!”

Posted 1 year ago

“Lazy, bad solicitors on site. Also, beware of recurring subscription. They lure you in with a £5 trial and then charge you a £50/monthly charge. Awful. The high reviews are fake.”

Posted 1 year ago

“Just Answer flashed up when emailing Argos Live Chat about specifications of a laptop I was wanting to buy. Technician said she didn't know and would ask an expert to contact me. Just Answer flashed upon my phone screen and I had to pay £1.00 to register before getting advice which fine as they let me know. Information given was only partially correct and had to go elsewhere tobe given correct advice. Later JustAnswer took £30.00 from my bank account. They never told me they were going to do this or the sum of money they were going to take. Immediately cancelled subscription J Avoid this company at all costs.”

Posted 1 year ago

“ABSOLUTE SCAME , PAID £5 AND ASKED FOR ANOTHER £44 FOR A CALLBACK , AVOID THEM WILL REPORT THEM TO BANK FOR FRAUD”

Posted 1 year ago

“Avoid at all cost. I agreed to £5 for a 7 day trial and was then charged £43.68 for a so called solicitor who could not help. Then 3 days later they took another £35 and they have been taking £35 a month on my Credit card until I realised this and I have put a stop on it. We will see what happens now.”

Posted 1 year ago

“Very dissatisfied with the communication tried so many times to chat with someone about why after signing up for a trial and paying €5 for one week. 3 days later €29. Was deducted from my bank if only someone could please explain!!!!!!”

Posted 1 year ago

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justanswer.co.uk is rated 1.2 based on 224 reviews