justanswer.co.uk Reviews

Name: justanswer.co.uk
Address: 440 N Barranca Ave, #7508, Covina, California
Rating: 1.21

1.2 Rating 226 Reviews

4 %

of reviewers recommend justanswer.co.uk

Company Reviews

Questions

Metrics

1.2

Based on 226 reviews

Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Location:

440 N Barranca Ave,
#7508,
Covina
California
91723

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justanswer.co.uk 1 star review on 4th September 2023

Rhiannon

justanswer.co.uk 1 star review on 30th November 2022

C Francis

justanswer.co.uk 1 star review on 29th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reported this site to the police this site is a scam.”

Helpful Report

Posted 2 years ago

“Rubbish miss leading pay £5 which is acceptable then rushed into subscription no email describing monthly subscription . Customer service rubbish. Rip off avoid !!”

Helpful Report

Posted 2 years ago

“charged 50£ for one question”

Helpful Report

Posted 2 years ago

“Paid £5 for an Ask a Question service. The question was answered relatively and quickly, I thanked the expert for their assistance and signed off. A few days later I signed into online banking and noticed a £35 charge for LAWYER *JUSTANSWR. I thought they had mistakenly charged £35 instead of £5, so I went back onto the site and saw that it was for MEMBERSHIP. I did NOT sign up for membership and received no email stating that I had received such. Checking my emails there was only ever one received, indicating a charge of £5. No other email, no "welcome or membership" emails, nothing! Nowhere on their website does it state that you will be billed further. This is downright outright daylight theft. I immediately called my bank who reversed the charge, thank you Barclays. Additionally, the contact form on the page at https://www.justanswer.co.uk/help/contact-us is useless as the submit button is disabled. How slick is that? And their Chat feature wants to charge you to contact customer services. So... Please do not sign up for anything on this site, ever. Please do not give them your card details - Not for £5, and not for £0. They will simply start charging you on a recurring basis. Do not give them your email, do not give them your phone number, do not give them your time. Please people 🙏🏾”

Helpful Report

Posted 2 years ago

“Money looters!!!”

Helpful Report

Posted 2 years ago

“it is mafia stolen money”

Helpful Report

Posted 2 years ago

“Paid £1 for a trial and realised I could find their answer online myself, free, they just copy someone elses answers. They have taken £35 from myt bank account, last month and this month without any permission. Trying to get in touch with them withoiut being charged again for the honour!!!!!!!!!”

Helpful Report

Posted 2 years ago

“They take £1 to obtain your bank details. Without any assistance or help in resolving my problem they took £30. All contact to me were text messages never a phone call. My explanations were totally misunderstood & obviously not read properly, the conclusion being nothing could be done & I was told to “have a nice day”. Having a nice day is difficult having been ripped off for £30. I have been promised a refund, I shall mention this in a review should my £30 appear.”

Helpful Report

Posted 2 years ago

“Judging by the reviews is a complete rip off owe one hundred and give pounds only supposedly giving back £35.Oo, go to someone locally who you can trust definitely not this lot, never use them again Beware.”

Helpful Report

Posted 2 years ago

“I paid £5.00 for membership. Then I was told to pay £44 for a telephone call. I did not commit to this. I am waiting to check bank statement to see if amount has been taken. There was a couple of calls from unknown number which I did not take. I have cancelled my brief membership. I will contact Customer Service 0808 168 0054”

Helpful Report

Posted 2 years ago

“Big scammers, stay away from them”

Helpful Report

Posted 2 years ago

“Unfortunately I cannot give ZERO Stars!! After agreeing to pay £! start up, I was very quickly asked to pay £16 to have the so-called epert call me. Having ignored the CALL ME button and sent a message saying Don't Call Me, I then waited for over Forty Minutes to get no repsonse whatsoever to my question. I have cancelled my somewhat brief membership as this is clearly not a professional organisation to deal with.”

Helpful Report

Posted 2 years ago

“I wasn't aware that I had entered a subscription. I did not sign up for one and after one use, which to be honest didn't properly answer my question, will not be recommending this service to anyone.”

Helpful Report

Posted 2 years ago

“I clearly asked a question about a house alarm thinking it was costing me £1, the person completely misunderstood my question and was giving me answers about a car alarm and we were just going around in circles and not getting anywhere! I gave up in the end. Now I noticed £30 has been taken from my account. SCAM”

Helpful Report

Posted 2 years ago

“They are just a scam! as other say!”

Helpful Report

Posted 2 years ago

“scam scam scam”

Helpful Report

Posted 2 years ago

“This is surely a scam, they asked about my condition as if they are very much concerned. They took £5 initially and then £34 for a call but neither there was a call nor they replied to any of my chats after getting the money.”

Helpful Report

Posted 2 years ago

“I was fuming after paying a £1 trial for a question to be answered and a few days later had £30 taken from my account and had signed up to a membership! The gentleman on the phone was helpful and apologetic and refunded my £30. He said he would pass on my feedback. Caused me so much stress on a Monday morning when heating the house is unaffordable. He said it is on the chat that you join a subscription. Definitely not clear to me. I said this is is dangerous and misleading website and it should be clearer what they are doing with your money and subscriptions. The phone number on the email is out of use. I don’t think it’s a scam as money was refunded. I can see others didn’t have the same experience but definitely miss leading. Call this number for customer services. 0808 168 0054 He suggested I go back on the website to see where it says you are signing up to a contract but I said I didn’t dare click back on. Please change your website. Especially for vulnerable people. Thanks Kat. Nottingham”

Helpful Report

Posted 2 years ago

“Truly terrible. Their payments are unclear and fail to answer questions or call you, after taking money.”

Helpful Report

Posted 2 years ago

“Biggest scam going just tried to take £30 out of my bank account when i didnt sign up for anything”

Helpful Report

Posted 2 years ago

justanswer.co.uk is rated 1.2 based on 226 reviews