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justanswer.co.uk Reviews

1.2 Rating 224 Reviews

4 %

of reviewers recommend justanswer.co.uk

Company Reviews

1.2

Based on 224 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flipping scamming a****holes! Charged me £1 for a question the never answered and 6 months later realised they had been taking £35 from my account every month. Someone should make these thieves pay all this money back. Why is there even an option for 1 star? Where is the option for zero stars? They don’t make this clear on their website that you will be charged a hefty monthly subscription otherwise I wouldn’t sign up for this scam! I hope they die a painful death!”

Posted 1 year ago

“I was recently charged £30 for as part of JA's subscription terms. In their T&Cs, it clearly states 'You’ll first be charged when your 7-day trial ends' I initially used your service on 21st March 2023.The charge to my credit card was taken on 27th March (they certainly did not hang about!). This is only 6 days and I was not given the opportunity to cancel by the seventh day. I am extremely outraged and disappointed by their methods. To add insult to injury, the information given by their so called 'expert' was very wide ranging and ambiguous. At least they should let the customer decide what value this information represents. But I suppose, looking at the dissatisfied customers that have posted on review pages, they would probably be bankrupt. IMO it is not immediately apparent that the subscription will be taken from the customer so quickly, nor is there any notification. I regard it as a shady and dishonest way to operate and very likely the only reason the company still exists!”

Posted 1 year ago

“Paid by Debit £1 decide not to speak to an advisor then clicked cancel, that did not work. emailed them had an irrelevant immediate reply clearly nobody read my message. Blocked debit at my bank though they advise sometimes companies then take payments using a different i.d. and having a new debit card will not prevent access to my account.I assume just answer.co.uk is seperate company from justanswer.com. Debit card on internet never again!”

Posted 1 year ago

“They do not use solicitors - just people giving poor advice. Steer clear.”

Posted 1 year ago

“Charged £50 a month out of bank, very scrupulous £5 first charge and not clear at all it then takes £50 a month. Contacting my credit card company. BEWARE”

Posted 1 year ago

“This company entices you with a £5.00 trial period, but charges you £50.00 per month membership fees you are not aware of. I thought I was savvy, but they got me hook, line and sinker! I cancelled my "membership" and they confirmed it was done. The next day there was a £50.00 charge on my bank account. I messaged them and asked them to refund my charge. They said the amount was not taken from my account. I went back and the amount was not there. Gaslighting at it's very best! Avoid this site. They charge you by stealth.”

Posted 1 year ago

“They are obviously a dirty scum bag of a robbing company obvious as l now have read the shxt reviews charge you £5 for an answer which l was willing to pay and have just found out today they have been taking £50 for the last two months dirty bar stewards do not trust , l used PayPal obviously thinking l was protecting myself not a chance fooook ing scumbags low lifers”

Posted 1 year ago

“The company appears to have many unsatisfied customers as their clients appear to be wrongly putting up reviews for others with similar sounding names. It's a disgrace.”

Posted 1 year ago

“Unexpected monthly billing for a service that never materialised. My question was not answered.”

Posted 1 year ago

“Should have checked with these reviews before I clicked on the link given by Samsung, which I assumed was their customer service. I agree with all of these reviews. The technicians did not seem to read anything properly and were sometimes downright rude. Not able to solve my problem either. Having paid my pound, they tried to take another £35 on my credit card, but I was contacted by card provider and they were able to block it. Will await developments.”

Posted 1 year ago

“This lawyer I was connected to was a joke!! He sounded bored and annoyed taking to me, was no helpful at all. I spoke to other company before him and they lady there was nice and much more helpful. On top of that I could barely hear him talking, there was constant background noise coming from his computer which hurt my ears, but was proving also that he wasn’t listen to me half the time because was busy doing something else! The worst money I spent ever !!! People avoid avoid !!!”

Posted 1 year ago

“I asked a question about a broken washing machine and was told I would be charged a £1 and tonight they have taken £30 from my account. I am so angry with myself for falling for it. The advice was reasonable but I could have googled it and found it just as quickly. DO NOT USE THIS SERVICE. I am going to try and block them from my account as I have a feeling they will try to take more money.... RIP OFF !!!!”

Posted 1 year ago

“I did not get an answer to my questions. I just hope they don't take any more money out of my account.”

Posted 1 year ago

“Agree! DO NOT USE! Fortunately my bank prevented further withdrawals but they tried to withdraw £30. They then said membership cancelled you'll receive confirmation in 2 hrs - never heard a thing. I'd give 0 stars”

Posted 1 year ago

“How do I have money retu”

Posted 1 year ago

“Bogus website!!!!! Avoid at all costs!!! Took money off my account!!!!”

Posted 1 year ago

“I Asked a £5 question only to find days later £50 pounds had been taken from my account without my knowledge or concent”

Posted 1 year ago

“I have paid £5.00 to ask a question to an expert. My question was on Capital Gain Tax (CGT) for a UK property. The expert took a while to respond. Here’s the reply “I would recommend going in to speak with a tax specialist”. In short I paid £5 to have an expert telling me to ask an expert. Next thing I know you have requested a payment of £35.00 from my bank account. I absolutely do not think that this service service was worth £35.00 so I wrote to them to ask to return this amount back to my bank account and immediately cancel all my data. They replied that I should ask more questions to the same expert... and charged me another £35 a month later. Useless service, terrible customer service. Stay clear.”

Posted 1 year ago

“I reported this site to the police this site is a scam.”

Posted 1 year ago

“Rubbish miss leading pay £5 which is acceptable then rushed into subscription no email describing monthly subscription . Customer service rubbish. Rip off avoid !!”

Posted 1 year ago

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justanswer.co.uk is rated 1.2 based on 224 reviews