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justanswer.co.uk Reviews

1.2 Rating 224 Reviews

4 %

of reviewers recommend justanswer.co.uk

Company Reviews

1.2

Based on 224 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 30th November 2022

justanswer.co.uk 1 star review on 29th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a parking note 2 months ago and wanted some help to see if I could not pay it. I had to speak with 3 different "experts" and all of them wanted to give me the shortest possible answers and finish quickly. Their answer was nothing useful as was just info I could find on Google in 2 minutes. Today I realised that I have been changed 2 months of membership at a total cost of £100 even though I didn't sign up for it. I only wanted to use it as an one-off service. Today, I contacted the customer service team which was very rude as they didn't answer my question properly and ended the chat mid-way through our conversation. I have cancelled the membership now but I am still £100 out of pocket. I would give them 0 starts if I could. Not only the "experts" were useless, but they also hide very well that when you sign up you end up into a membership automatically rather than just paying for the service you need. Avoid at all cost, what a scammy company.”

Posted 9 months ago

Hello Paolo, Thank you for trying JustAnswer. I will escalate your concerns about being treated rudely by our CS team so this doesn't happen again. I see that you have received the two months of refunds. Please reach out through my contact information if you need additional assistance. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“Scam. No answer was provided and had to cancel my membership before taking 50£.”

Posted 9 months ago

Hello Dan, I'm sorry to hear that you didn't get an answer to your question. I see that the Expert tried and would have been glad to come back to assist you further. Please reach out if you need further assistance from us. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“Scam do not yous this service £5 then £50 out your bank It auto takes your money and you don’t get it back All the banks fraud department are aware of this site and are trying to block them”

Posted 9 months ago

Hello Scott, I apologize for the delay in responding to you. Unfortunately, I'm not able to locate your account with the information that you've provided here. If you still need assistance, please reach out through my contact information. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“I read an advert about Justanswer I had never heard of them before so I contacted and I was charged £5 I didn't mind paying that for an answer but next on turn my question went to a solicitor I messaged quickly to cancel but they ignored it and went on to write the answer and charged me £43 I was so upset because they had taken my last money even though I had cancelled . Its a clever way to get money because once they have bank details the money is gone within seconds. Don't make the mistake I made.”

Posted 9 months ago

Hello, Thank you for the opportunity to assist you. I apologize for your experience. I can verify that your membership has been turned off so you won't see any recurring billing. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“Scam, be careful. They tried to charge me £35”

Posted 9 months ago

Hello Subba, I apologize for the delay in responding to you. Unfortunately, I'm not able to locate your account with the information that you've provided here. If you still need assistance, please reach out through my contact information. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“I am shocked to deal with such horrific service and despicable experience. I do not know how they are legally working. They asked if I want advice, I clicked yes, and afterwards they inform me is £50. I called within 30 seconds and cancelled the "membership" with their advisor, it has been confirmed cancelled, it is cancelled on the order history but for the last 2 months they still charge my credit card. I would never use them and do not recommend to anyone.”

Posted 9 months ago

Hello Adrian, I apologize for the delay in responding to you. Unfortunately, I'm not finding your account with the information that you've provided here. Would you please reach out through my contact information so we can make this right for you? Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“It's a scam....and if you see positive reviews don't fall for it, it's all made up. They tried to scam me for £50 , as they had my debit card details and used it to try n debit my account. Fortunately I was saved, my bank blocked my debit card assuming it's fraud. Bloody scammers!!!”

Posted 9 months ago

Hello, I apologize for your experience. Our system will continue to bill customers for their membership so that they don't lose out on the benefits of their membership. I've cancelled your membership to prevent any further charges to your account. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“They took £5. For a trial that they said they would refund . They didn’t refund me . They wanted to speak on the phone at a cost of £44.00 I refused and said I want to cancel . I haven’t heard from them sinse . This has taught me never to give bank details online . I hope they get caught . Very nasty individuals . BEEARE.”

Posted 9 months ago

Hello, I apologize for your experience on JustAnswer. I see that you have received the refunds you requested. Please reach out if you need further assistance. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“Charged £40.00 for one question. Initially say they will charge £1.00 but end up paying £40.00. Complete rip off .”

Posted 9 months ago

“Scammer. Hidden fees. Be aware.”

Posted 10 months ago

“Signed up for a 3 day trial which cost £5. Then on giving an answer took £50. Despite cancelling they have taken another £50. The answer I was given was wrong. Fraudsters.”

Posted 10 months ago

“Asked a question for £1 then they took £30 without asking me I only had £34in my account to feed me nd my 2 kids till my next payment next Monday when I'm asking for refund just stopping chat really upset about this please please don't use this site thought they were helping me all they have done is leave me and kids destitute”

Posted 10 months ago

“I have been charged £30 for last 4 months for a subscription I did not even know I had entered into! What an absolute scam!”

Posted 10 months ago

“Got lured in to giving £1 which soon turned to £35 and the answer they provided was useless. That was bad enough but today I found out that they charged me another £35 , a month later for my membership . Apart from one poorly answered query, I have paid £ 70 for nothing . I never had any notification about the consequences of my ' signing' up to this elaborate scam.”

Posted 10 months ago

“Same thing happened to me. Pay £1 to receive info. No info about any further payments. They signed me upto a monthly subscription without my permission. Scammers.”

Posted 10 months ago

“They are scam. Beware!!!!!!!!!!!!!!!!! Thieves! They lure me to paying £5 for a doctor to answer my question. Two days later they charged me £38 for a membership I didn’t subscribe for, I called the customer support, the lady was rude and annoying, she wasn’t helpful one but. I regret putting in my card details for this useless site. I am utterly disgusted with the people that set up this site.”

Posted 10 months ago

“I am extremely upset with the level of communication from your company! I was unaware that I was signing up to a membership and I have now paid £80 for a question that wasn't even answered correctly! I will warn people away from using your platform. It felt very underhanded and hidden in the small print.”

Posted 10 months ago

“They are totally misleading people encouraging you to sign up to a free trial membership and you can cancel after a week, however if you ask a question you are not entitled to the free trial period?? They have been charging me on a monthly basis and I have only just noticed, my fault for not checking my account every month, but when you are ill these things get overlooked, I am so mad as I cannot afford to be throwing money at companies like this”

Posted 10 months ago

“Very untrustworthy! I chatted about a medical condition. They asked me to give my medical history, which I did. They asked me to upload photos about my medical condition, which I did. Then, I kept waiting for an answer for hours. I kept sending them messages saying:”can you answer me?” Then they came back saying:”sorry the expert didn’t accept your query!” Log in again or call this number. They sent “Secure Link” to log in. However, when I logged in, The chat was still there, but my medical photos were not there. 2. I was not sure that I was talking to a genuine medical professional in the specialty he claimed, as he would take a long time to respond, and when he responds, his response would be like copy and paste. Basically, I paid £5 for this trial, but I could say that I not only lost my money, but also my medical photos, which I am not sure in which hands they would land and how they are going to use them? This is scary! Please, STAY AWAY!”

Posted 10 months ago

“*****DO NOT USE THIS WEBSITE!!!!****** I asked a question, paid £5 for it. Thought it was the best fiver I've ever spent, the answer was good. HOWEVER! 3 days later, I got a notification from the bank saying they have tried to take £50 from my account. When I rang the bank, they said they have set up a reoccurring payment of £50 a month! Absolutely shocked!! DO NOT USE THIS WEBSITE!!!!!”

Posted 11 months ago

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justanswer.co.uk is rated 1.2 based on 224 reviews