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justanswer.co.uk Reviews

1.2 Rating 224 Reviews

4 %

of reviewers recommend justanswer.co.uk

Company Reviews

1.2

Based on 224 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 30th November 2022

justanswer.co.uk 1 star review on 29th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THESE GUYS ARE SCAMMERS!!!! Don't be fooled by the £5/ 3 days tria, they will take £39.00 out of your account every month and if you contact them they don't even reply to you. NO EVEN MY BANK CAN STOP THEM TO TAKE MONEY FROM MY ACCOUNT. We have already cancelled payments to these people and they still taking money every day. STAY AWAY!!!! ONLY GAVE 1 STAR BECAUSE CAN'T GIVE 0.”

Posted 6 months ago

Hello Ana, We apologize for your experience using the service. We've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Please let me know if you need further assistance. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 6 months ago

“I reached out to this company regarding… I reached out to this company regarding a Penalty Charge Notice inquiry. At that time, I paid a fee of £5 for a legal answer to my question, as per their request. To my surprise, I noticed that my PayPal account has been charged an additional £50.00 without my consent or prior authorization. I am deeply concerned about this unexpected charge, as it seems to be entirely unrelated to the initial transaction for which I willingly paid the £5 fee. This unauthorized charge has raised significant concerns about the integrity of their service. It appears to be a case of fraudulent billing, which is both unethical and illegal. I want to emphasize that I did not provide any consent or authorization for this additional charge, and I find it completely unjustified.please stay away from this company as they have this trap thinking you’re dealing with a law firm,just imagine the penalty charge notice was only £60 and this company charged me £5+£50=£55 just to tell me about a case study which can be found on google anyway! Luckily when I emailed them and told them about taking a legal action they were quick to refund the £50,but had I not taken a notice they would have carried on taking the subscription fee each month (subscription for what) just BS. So please don’t get trapped STAY AWAY from this SCAM! Date of experience: 01 October 2023”

Posted 6 months ago

Hello, We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://i.imgur.com/lHVoH84.png Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 6 months ago

“Do not contact this company. They say it will cost a small amount but they tie you into monthly subscription. Before you know it nearly £300 is taken out of your credit account”

Posted 6 months ago

Hello, I'd like to sort this out for you right away. I have refunded the membership fees. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 6 months ago

“I asked a quick question about a technical issue. Sketchy answer that was unsatisfactory. A few days later they took £35 out of my bank account. I certainly do not need this service and did not authorise the subscription. I thought I was paying the £1 they requested for the ‘trial’.”

Posted 7 months ago

Hello Gwynneth, We don't intend for you to feel this way when using JustAnswer. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“I received help in Nov 2022 for which I paid. However only just noticed (my fault) that £35 has been taken each month to date. Not once was I told that I was signing up to that. Seems dishonest to me. Taking money for doing nothing”

Posted 7 months ago

Hello, Thank you for trying JustAnswer. We deeply regret any inconvenience this may have caused. It seems that you opted for our monthly membership program when you submitted your question on our platform. The membership is structured to bill automatically, guaranteeing continuous service. As you signed up, you would have come across a message similar to the following:https://i.imgur.com/lHVoH84.png Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“They just took £50 off my account when I had only authorised £5 for an advice . They are dodgy . It’s been reported to the ombudsman”

Posted 7 months ago

Hello Elizabeth, We don't intend for you to feel this way when using JustAnswer. I have refunded the membership charge and verified that your membership has been turned off. Please let us know if we can assist you further. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“Was asked to authorise a payment of £5.00 to simply answer one legal question. I authorised that and unknowingly they began taking money from my account. 50 was the first I knew about it . My bank wasn't great at ensuring they wouldn't take anymore even though I was nigh on begging them to block transactions from this robbing company! Pay pal however were brilliant . They cancelled the subscription that I wasn't even aware if entered. They refunded me and were super helpful. Top marks to PayPal”

Posted 7 months ago

Hello Gail, We appreciate you taking the time to share your experience. This is to confirm that your payment has been refunded. The funds are made available to PayPal the next business day, however, PayPal may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“A scam a waist of time, takes advantage charging with no answers”

Posted 7 months ago

Hello, Thank you for reaching out to us. In checking your account, I see that Customer Service already cancelled your payment on 9/5/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“These are like Scams, just want to be taking miney from your card. I didn't submit to a membership I just wanted a quick answer to solve my question I'd asked. Early that morning £50 had gone out from my card luckily I'd so it in time and got my bank to sort it. I got it back that way. Be careful with this. I'm not using it no more. Keep an eye on your card.”

Posted 8 months ago

Hello, Thank you for letting us know. We can't seem to locate an account using the email address you provided with us. Please reach out to us using my contact information so we can look into your account and provide the necessary assistance. We look forward to your email. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“£35 !!!!, Never again.”

Posted 8 months ago

Hello, We hear you and will be happy to resolve this concern. We've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“Avoid at all costs!!!! I submitted payment of refundable £1 in which then they asked for £16 fir an answer, i ignored it then few days later they charged me £30!!!! I contacted them and they said I agreed to subscription- which i did not!!!! They refused a refund so my bank helped me . Awful!!!!!😡😡😡”

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

justanswer.co.uk 1 star review on 4th September 2023

Posted 8 months ago

Hello Rhiannon, Thank you for reaching out to us. In checking your account, I see that Customer Service already cancelled your payment on 9/4/2023 . Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“SCAM!! they give no real advice and trick you into signing up for a membership. Paid £5 for advice, which was the same as I got from google, and today i saw they took £38 for a membership i didn't agree to!”

Posted 8 months ago

Hello, Thank you for letting us know. We can't seem to locate an account using the email address you provided with us. Please reach out to us using my contact information so we can look into your account and provide the necessary assistance. We look forward to your email. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“JustAnswer is a devious company. They sign you up for a monthly membership without making that clear. So even though you think you're paying a one-time-fee, a few days later they will hit you with a monthly membership fee. (£50 in UK) In my case I was asking for legal advice and paid for a phone call. The advice given was very basic ... no better than I could get for free on google. So a waste of money. Worse, I was lured into the phone call as it sounded like the advice would be worthwhile. So they induced me into a situation where I paid for sh1t advice and then they charged me £150 over the next 3 months until I realised that they were repeatedly charging me. An awful company. Avoid. Update, 22/9/23: JustAnswer asked me to update this review after they refunded me the £150. Although I am glad to have got my money back it doesn’t change my opinion. Devious business practice. If they want positive reviews they should change their business ethics.”

Posted 8 months ago

Hello Nigel, We apologize that you had this experience with JustAnswer. We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“I did not get the correct answer + lost my credit score!! I asked a legal question. The person answering me was clearly not an expert in the field. Gave me wrong and unrelated answers. I first tried to explain more and direct her to my question. But, then I gave up. I was told to pay $5 fully refundable. But then two days later they charged me £50 for membership! Apparently, they had done such before and had complaints against them. So, my bank called me before authorizing the payment, I denied, and then had to cancel my credit card and ask for a new one with an adverse impact on my credit score!! Date of experience: August 25, 2023”

Posted 8 months ago

Hello Ali, I'm happy to help with your concern. According to our records, it appears that your £50 payment did not successfully process through our system as it was declined by the payment processor. Your membership was turned off on August 25, 2023. Your account is on a pay-per-question basis. Moving forward, you will not see any recurring membership charges. Please let me know if you need further assistance. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“States £5 for a question...then takes £50 for membership. Read the small print. Customer service no chance of getting money back.”

Posted 8 months ago

Hello, I definitely want to rectify this concern for you. I've refunded your payment. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“This site is an absolute scam. It should be illegal. Firstly they offer no real advice of any value at all, secondly they continues to charge your card even after you cancel. I paid for almost a year after cancelling many times and each time I requested a refund they refused. Stay away. It’s a scam.”

Posted 8 months ago

Hello Jodie, We don't intend for you to feel this way when using JustAnswer. We've refunded your membership payments. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“It’s a scam company, they tried to ripping me off from my bank with £30 on 14 of august. Luckily I didn’t have money on it”

Posted 8 months ago

Hello, Thank you for reaching out to us and we apologize for any inconvenience. This is to confirm that your membership has been cancelled. Your account is on a pay-per-question basis. Moving forward, you will not see any recurring membership charges. Please let me know if you need further assistance. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 7 months ago

“💯 scam take money illegally and don't answer questions after charging you five quid do not use I googled citizen advice and this came Steer well clear”

Posted 8 months ago

Hello, We don't intend for you to feel this way when using JustAnswer. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“Scam, they ask £1 for membership then refuse to help unless you call them at a cost of £16, avoid at all costs.”

Posted 8 months ago

Hello, I'm sorry to hear this. JustAnswer offers a phone call to all of our customers for those who would rather talk than type. Your Expert should have continued assisting you online. I hope you got your question answered! Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

“Useless! On hold for an hour, nobody answered the question and charged me £5 for nothing, luckily saw these reviews and went in and cancelled the membership that I never signed up for! SCAM - do not use it.”

Posted 8 months ago

Hello, I'm sorry to hear that the Expert wasn't helpful. I hope you found an answer to your question. Your membership has been canceled so you won't see any recurring charges. Please reach out if you need additional assistance. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 7 months ago

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justanswer.co.uk is rated 1.2 based on 224 reviews