Name: justanswer.co.uk
Address: 440 N Barranca Ave, #7508, Covina, California
Rating: 1.21

“Thieves and liars is this website ,like everybody else l had £35 out of my ac when they said a £1. Its a pity that such site are allowed to operate. May all who work for this scum site rotten in hell for stealing from people through deception.”

Helpful Report

Posted 4 months ago

Hello Yo, Thank you for reaching out to us and we apologize for any inconvenience. We found your account and cancelled your £35 payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 4 months ago

“AN ABSOLUTE CON, avoid like the plague. An absolute con. The AI bot will tell you that speaking to an expert will cost you just £1 but when you enter your details you are actually signing up to membership. It’s cost me £48. Absolutely no point speaking to customer services, computer says no. Absolute scum of the earth company. Would be 0 stars but it won’t let me give a zero! AN ABSOLUTE CON, avoid like the plague.”

Helpful Report

Posted 4 months ago

Hello Clarky, We understand your concern and would like to address this for you. Please reach out to my team through my contact details so we can investigate this further. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 4 months ago

“Just checked bank account and £38 pending to be taken. I have never set up a membership so how did this happen? Seem to have cancelled future membership but need confirmation and refund as this is theft !”

Helpful Report

Posted 4 months ago

Hello, We'd like to address your concerns. Would you please reach out to my team through my contact information so we can find your account? Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 4 months ago

“Like others, I thought I was paying a one-off fee of £1.00 and only discovered I had been charged £30 and signed up to a subscription service when I checked my bank account. I have cancelled my subscription and my bank has blocked any future payments, but I am still trying to get my £30 back”

Helpful Report

Posted 4 months ago

Hello Jill, We understand your concern and are happy to investigate this. Please reach out to us through my contact details so we can find your account and address any outstanding concerns. Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 4 months ago

“Was told it would be £1 for advice, I asked a question got nowhere so forgot about it then found they had set up a recurring payment for £30 a month so I cancelled payments but lost first payment. Stay well clear!”

Helpful Report

Posted 4 months ago

Hello, We're here to go the extra mile for you. Can you please get in touch with me using the contact information provided? We'll find your account and make sure everything is set right for you. Please reach out to me directly at MegMK@justanswer.com or call 1-800-941-1229 ext. 55. Best regards, Meg at JustAnswer Customer Care

Posted 4 months ago

“I’ve just been asked by JustAnswer, to improve my original review, as shown below, which proves that they don’t accept criticism, at all. I stand by my opinion, that they are operating a scam, and taking advantage of people, who are in need of help. The 'answer' that they provided, was so simplistic; 'switch it off and switch it back on again', which is very insulting. They also took £30.00 from my credit card account, without my permission, or any notification. They promised a refund, but it never arrived. Avoid this company, at all costs.”

Helpful Report

Posted 4 months ago

Hello Clive, Thank you for reaching out to us. In checking your account, I see that Customer Service already cancelled your £30 payment on 11/20/2023. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Please let us know if we can assist you further. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 4 months ago

“I was asked to pay £1 to see the answer for a question I asked. Nothing on that one suggests a membership, so when I got a bill for £35 I was not happy! The “customer care agent” implied it was my fault for not reading the website, when all it said on my screen was use Apple Pay for £1 to get my answer, nothing stated anything about a membership and not allowed a refund! I will be disputing this with my bank, THEIVES !”

Helpful Report

Posted 4 months ago

Hello, I definitely want to rectify this concern for you. I've cancelled your payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Please let me know if you need further assistance. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 4 months ago

“Similar experience to others on here. I paid £5 for the answer to a question (which was average at best) and then they tried to charge me £50. I only knew of the attempted charge because my bank blocked the transaction. Also they kept urging me to have a phone calll with the person providing my answer, which was £44. Probably just trying to chargeThis company is an utter joke.”

Helpful Report

Posted 4 months ago

Hello Stuart, I want to look into this for you so please reach out to us through my contact details with your personal information in order to find your account. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com

Posted 4 months ago

“Suddenly noticed thry have charged ne membership for £50, which i did not agree to. Complete scam.”

Helpful Report

Posted 4 months ago

Hello Cherry, We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com

Posted 4 months ago

“10 pound to answer a question and then 50 pound membership that they sting you with”

Helpful Report

Posted 4 months ago

Hello Shaun, We understand your concern and would like to address this for you. Please reach out to my team through my contact details so we can investigate this further. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com

Posted 4 months ago

“Exactly the same situation as other people here. I am so sorry it happened to you guys, I got into their trap as well :( Never gave my consent to any memberships. Did not get any bills for it via email or text. Just saw it on my bank statement by accident. I asked one question, once, for £5. Next thing I see is my account being charged £50!? No email, no subscription or membership confirmation. No email confirmation that I paid. Just £50 swooped out of my poor monzo. When I contacted them they refused to give a refund! I have seen that other people here got their refunds. I had to contact my bank! STOP SCAMMING PEOPLE!”

Helpful Report

Posted 4 months ago

Hello Anna, I apologize for your experience using the service. We would like to investigate this. Please reach out to us through my contact details so we can find your account. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com

Posted 4 months ago

“Thieves and liars. When you give them your phone number, they charge you £16 straight away. Then they message you to say that the engineer is busy and can't call you. And then, they stop answering your texts. Don't use them”

Helpful Report

Posted 4 months ago

Hello, We understand your concern and are happy to investigate this. Please reach out to us through my contact details so we can find your account and address any outstanding concerns. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com

Posted 4 months ago

“Dishonest Thieves! My 1 star rating is for the fact that this site is using auto-enrol membership, at £50 a month. I asked them one question and in the stress of the moment missed the fact that I signed up to some trial membership and have to 'cancel' within 3 days. I never went back to the site and didn't realise untill 3 months later (when I saw on bank statement that I paid £150 to them). I contacted the customer service and asked for refund of the £150. I explained it was one time only that I visited (and paid for on the day), and that I had no intention or use for the membership. They however refused, using the usual "The message is on the page", and insisted on keeping the money. I find it disgusting. Even more since they are supposed to be legal advisers and as such supposed to be operating honestly ! There is nothing honest in trapping people into auto-enrol memberships. If you want to be honest, you let the trial run and give them opportunity to go and physically enroll on £50 a month memebership separately. Now that would be clear and honest approach. They are a disgrace to their profession and should be ashamed of themselves! Rest assured I will never go back to this site and will share my experience and warn anyone who would consider using their services.”

Helpful Report

Posted 4 months ago

Hello Barbora, I apologize for the frustration. I see that the charges to your account have been refunded. We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: https://i.imgur.com/lHVoH84.png Best, Julie, JustAnswer Customer Care help@justanswer.co.uk 4408081680054 http://www.justanswer.co.uk/help/

Posted 4 months ago

“Absolutely rip off , it’s been 3 month they have been taking £36 a month as I paid £5 for a question I had 3 month ago . I’m not happy at all .😡”

Helpful Report

Posted 5 months ago

Hello Mohammadreza, We hear you and will be happy to resolve this concern. We've cancelled your most recent membership payment. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. We've also refunded the October charge. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy. Please let me know if you need further assistance. Regards, Vanessa JustAnswer Customer Care VanessaVC@justanswer.com or 1-800-941-1229 ext. 28

Posted 5 months ago

“Like the numerous amount of people on here who have been ripped off…I too paid 5.00 initially was told it would cost 43.86 to answer the question I see that you have taken a further 50.00 for a monthly membership to which I did not agree too…absolute day light robbery 😡”

Helpful Report

Posted 5 months ago

Hello, We extend our sincere apologies for any inconvenience caused. It appears that you selected our monthly membership program upon posting your question on our platform. The membership is configured to bill automatically, guaranteeing seamless service. As part of the sign-up procedure, you would have encountered a message similar to the one below: https://www.screencast.com/t/57zCVADE Your membership fee has been refunded and turned off so you won't see any recurring charges. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-942-1229 ext.35

Posted 5 months ago

“They keep trying to take £30 from my Apple Pay. But luckily I used a bank account with no money in it. They try over and over again. I did not agree to this. I would like to see their management in the gutter, with no money, no bank account, homeless, cold, hungry, thirsty, with THEIR CHILDREN IN THE GUTTER WITH THEM.”

Helpful Report

Posted 5 months ago

Hello Phil, I apologize for any inconvenience. The billing retry feature was set to On, I have turned it off for you. You will not incur any further charges unless you post a new question on the site. I hope that I have addressed all of your concerns. Please let me know what we can do for you to earn a 5 star review. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-941-1229 ext. 55

Posted 5 months ago

“I paid the initial £5 to get a response from a bot and the wording was if you would like to get the response of a lawyer then the additional fee would be £45 I thought about this and decided NOT to carry on and 2 weeks later £50 was attempting to take from my bank account I reported to bank they cancelled my card as thought was a Scam and then still £50 came back again No Signature or contract entered into here and this is a legal unit just Not right so potentially £105 charged for a Computer BOT to answer a question sourced off Google and Wiki not impressed I checked for anything on my phone for subscriptions running and nothing live or was there”

Helpful Report

Posted 5 months ago

Hello, Thank you for trying JustAnswer! I hope Catherine was able to answer your question. She, like all the Experts on the site are verified as professionals in their fields by a third-party company before they can answer questions on the site. We sincerely apologize for any inconvenience caused. It appears that you agreed to our monthly membership program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://i.imgur.com/lHVoH84.png I have refunded the membership fees. This canceled your membership, so you won't see any recurring charges. Please let us know if we can help with anything else today. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-942-1229 ext.35

Posted 5 months ago

“Paid the £15 to ask a question to a solicitor. Within 3 days took another £50 from my bank. No warning. Didn’t sign anything. Apparently it was a £50 a month subscription that they fail to tell you anything about! Contacted customer services on chat, as soon as you ask for refund they cut you off saying u have not answered. Thankfully I had screen shots. Even from original question proving I didn’t sign up to anything. Thank god for paying through paypal”

Helpful Report

Posted 5 months ago

Hello, I apologize for your experience. I see that you have received a refund for the membership fee. Please reach out if we can assist you further. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-942-1229 ext.35

Posted 5 months ago

“same, its a scam, asked my question, a bot answered saying connecting you with a lawyer, then a popup appeared with someones photo saying your laywer is waiting to answer your question , I was initially suprised that someone was there so quick, paid the £5 fee and then an hour glass with no answer. will be disputed this £5 with my bank, what a scam hopefully they will not take out nmore than that”

Helpful Report

Posted 5 months ago

Hello, Thank you for letting us know. I see that you worked with Nina, she, like all the Experts on the site have been verified as professionals in their fields by a third-party company before they're authorized to work on the site with our customers. Pearl is our AI bot who is programmed to ask questions that will assist the Experts in understanding your concerns quickly. If you still have questions for Nina, please reach back out to her and let us know what we can do to earn a higher rating from you. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com or 800-942-1229 ext.35

Posted 5 months ago

“I echo precisely what Lorraine said. I would give NO STARS. I was asked to pay £1 to put a question to "the Expert" The reply was useless. I said so ...I was then asked to put another question, in fact was pursued many times by the so called "expert" who kept sending messages. Each time I replied no...eventually putting STOP in capital letters. I have now been charged £35 for further information which I never had. I would like a REFUND ASAP as this was taken WITHOUT MY CONSENT.”

Helpful Report

Posted 5 months ago

Hello, I understand your concern and would like to resolve this to your satisfaction. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me. Best, Julie, JustAnswer Customer Care JulieWW@justanswer.com

Posted 5 months ago


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

justanswer.co.uk Reviews