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Mindful Reviews

4.0 Rating 2,396 Reviews

72 %

of reviewers recommend Mindful

Company Reviews

Product Reviews

4.0

Based on 2,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mindful:

Mindful is the premier retailer of sex toys and adult novelties. We offer the best brands with fast and discreet shipping and billing!

Visit Website

Phone:

844-892-8399

Email:

hello@justmindful.com

Mindful 5 star review on 21st December 2021

Mindful 5 star review on 18th December 2021

Mindful 5 star review on 25th February 2021

Mindful 5 star review on 17th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible! My minor nieces thought it would be funny to order from this site and deliver to me. I contacted MINDFUL immediately and they would not cancel order. It took forever to arrive, and my nieces confiscated it. I should contact my AG's office regarding this matter! You should have canceled the order when I told you a minor was involved, not shipped it anyway! Disassociate me from this website!!”

Posted 3 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that your order was not cancelled. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up wit a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Completely disappointed in your company. Ordered an item and it has never arrived. Talked with someone , had them verify the shipping address and still nothing. Will never recommend you to anyone .”

Posted 3 years ago

Hello Cynthia, Thank you for reaching out and sending us your feedback. I am sorry to learn that your purchase was not received as expected. I've gone ahead and sent you a direct message to get this resolved. Kindest regards, Brenda My First Blush Customer Experience Team

Posted 3 years ago

“Ordered a product paid express mail never received it on time .”

Posted 3 years ago

Hi Ali, Thank you for posting an honest feedback. I am very sorry to hear that you did not receive your package on time. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up wit a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Will never buy anything with you Mindful!! And I will never recommend you either, you now for how much? 12.00 dls. ,But I am talking about trust, you guys never send me my order complete, I have talked to 2 people and both have promised to send me my lubricant ☹️ and guess what, I never got it!!!”

Posted 3 years ago

Hi Cristal, Thank you for taking the time to send us your feedback. I'm very sorry to hear that you have not received your lubricant. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“I received the second item from u and that also does not work . I would like a refund .”

Posted 3 years ago

Hi Teresa, Thank you for posting an honest feedback. I am very sorry to hear that you’re new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Customer service was great, but the item I purchased didn’t work for me, thanks.”

Posted 3 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that your new item did not work as expected. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Shelby Mindful Customer Experience Team

Posted 3 years ago

“Too expensive for it’s poor quality”

Posted 3 years ago

Hi there, Thank you for posting honest feedback. I am very sorry to hear that you think the quality of our products is poor. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“sadly it wast not as good i hope. If i had known i would have got something better.”

Posted 3 years ago

Hi Michael, We appreciate your honest feedback! I am sorry to hear that you seemed not satisfied with your toy. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I never made this order...”

Posted 3 years ago

Hi there, Thanks for writing in. I'm not sure I fully understand your issue so I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“I ordered a bra on about two months ago and I still don’t have it”

Posted 3 years ago

Hi Ashely, Thank you for posting honest feedback. I am very sorry to hear that you still have not received your item. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“Terrible customer service and still waiting for a refund that I was primo by two different workers and never received. Called back to check on it and never got a response. Has been over a month already. Awful company to do business with”

Posted 3 years ago

Hi Luiza, Thank you for posting honest feedback. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena Mindful Customer Experience Team

Posted 3 years ago

“item purchased does not work with several new batteries installed, does not vibrate. Trying to attempt to contact a rep at 844 892 8399 no luck so far, please help as it has a one year warranty and I just purchased it less than 30 days ago”

Posted 3 years ago

Hi David, Thank you for posting honest feedback. I am very sorry to hear that your new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena My First Blush Customer Experience Team

Posted 3 years ago

“My screaming O was broken when I got it..U have received no compensation”

Posted 3 years ago

Hi there, Thank you for posting honest feedback. I am very sorry to hear that your new toy was broken. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena My First Blush Customer Experience Team

Posted 3 years ago

“I already sent a complaint by email regarding my order - I received a poor excuse of an apology- I opted not to email any further - I will not order from this site ever again. My package arrived opened and falling out - the person delivering it was a client of mine - it was a highly Embarrassing situation and i was not satisfied with the apology- and my business reputation can be highly effected by this- again I will not order from this site- extremely unprofessional.”

Posted 3 years ago

Hi Nicole, Thanks for letting us know of this. I am very sorry to hear you felt that way. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena My First Blush Customer Experience Team

Posted 3 years ago

“Too small and underpowered for the $$$.”

Posted 3 years ago

Hello there! Thank you for posting honest feedback. I am very sorry to hear that you seemed not satisfied with it. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Serena My First Blush Customer Experience Team

Posted 3 years ago

“They allowed me to buy an item out of stock, took my money, didn't get any communication for 2 weeks, then tried to give me store credit so I can pay for shipping and insurance again for the product which they might eventually have again at some point in the future. The label included in the package only had 1 of the 2 items listed, so this wasn't a mistake. They knew what they were doing. They're a bunch of thieves.”

Posted 4 years ago

Hi Mitchell, Thank you for taking the time to leave a review. I’m very sorry if you felt that way. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 3 years ago

“I've been waiting on my order for two weeks I won't answer the phone customer service they won't return the calls I spent $167 that's on my credit card and if I'm not going to get it I want it returned I don't care about the covid-19 ever you keep giving people to run around and you keep telling me you don't have my email and you don't have my name and you don't have my credit card and you're blaming it all on the distributors FedEx so somebody better get the poop together he's not marry very many people are going to like it and I don't like it I ordered $130 worth of a product and spent $49 on Express and this is what I got so if you're getting this call customer service telephone Wade Hitchcock wants his order my telephone number is 1 573 541 1940 and you have my credit card information and it took my money off of it because it's off my card and I would like to redeem my money or get my product”

Posted 4 years ago

Hi Wade, Thank you for taking the time to leave a review. I’m very sorry for the delay. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 3 years ago

“If I could give this company 0 stars I would. My order first of all took FOREVER to get here but aside from that I tried emailing and calling never for a response and nobody answered the phone. When what I ordered finally got here it broke by the end of the night. WOULD MOT RECOMMEND THIS COMPANY AT ALL. Save yourself the frustration and shop with a more professional company.”

Posted 4 years ago

Hi Lauren, Thank you for taking the time to leave a review. I’m very sorry to hear that your item had broken. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 3 years ago

“ITS BEEN TWO WEEKS AND THE CUSTOMER SERVICE HAS NOT RESPONDED TO ANY OF MY VOICEMAILS OR EMAILS! I AM TRYING TO RETURN A PACKAGE AND THERE IS NO RETURN ADDRESS OR DETAILED INFO ON HOW TO START THIS PROCESS ON THE WEBSITE. I AM EXTREMELY UPSET AS I SPENT HUNDREDS OF DOLLARS AND NOW I AM RECEIVING NO REPLY!!!!”

Posted 4 years ago

Hi Michele, Thank you for taking the time to leave a review. I’m very sorry if you felt ignored. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 3 years ago

“Are you really sorry for POOR SERVICE? Delivered part of my $155 order THEY NEVER RETURNED ONE E-MAIL (3) THEY NEVER RETURNED ONE PHONE CALL AS THEY PROMISED COMMUNICATION IS THE KEY! MYFIRST BLUSH FAIL IN COMMUNICATION I WILL NOT DO BUSINESS TO THESE UNRELIABLE PEOPLE AGAIN.”

Posted 4 years ago

Hi Walter, Thank you for taking the time to leave a review. Per my previous response, I’ve gone ahead and sent you a quick message to get this resolved. :) For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone or email. Kindest regards, Serena Justmindful Customer Experience Team

Posted 3 years ago

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Mindful is rated 4.0 based on 2,396 reviews