Name: Mindful
Address: 203, Hornby Street, Vancouver
Rating: 3.96

“Dispute the charge!! That's what I did Friday and what would you know, my order shipped today! Now let's see if I actually get my order.”

Helpful Report

Posted 4 years ago

Hi Isabell, Thank you for taking the time to leave a review. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“I really don't like that i cant reach anyone or talk to anyone. I place order April 23rd. Big ole lie ! Order delivery 3 to 5 days. I am not pleased. I swear i hope i didnt get ripped off. Im like what the hellllll. I dont want no store CREDIT!!!! I WANT MY MONEY BACK ON MY CARD!!! I DONT EVEN WANT YOUR PRODUCTS NOW. PLEASE. STOP SENDING ME ADVERTISEMENTS OF MORE PRODUCTS TO BUY WHEN YOU CANT DELIVER MY ORDER. SOME NERVE!!”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you for taking the time to leave a review. I’m extremely sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“I placed an order on April 22nd, I haven't received an email saying my order has even shipped. I've called numerous times and sent multiple emails, I've gotten zero response from the company. I've opened a claim dispute with PayPal to hopefully get my money back. I will never buy from this company again and I won't recommend them. Shitty company, don't spend your money here.”

Helpful Report

Posted 4 years ago

Hi Isabell, Thank you for taking the time to leave a review. I’m extremely sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“I placed an order on April 21st and have not received it or any email letting me know when or if it is shipping out. I have sent many emails and have tried calling your customer service. This has been an ongoing problem. My original order was in February and was out of stock. I have placed several orders after that with each of them being out of stock and receiving gift cards in place of a refund. I am extremely disappointed with the lack of care you guys have with your customers. I would appreciate my order being fulfilled or refunded back into my bank so I can take my business elsewhere.”

Helpful Report

Posted 4 years ago

Hi Natasha, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking, your order was already delivered I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“My order was supposed to come 3 days ago. Still no shipment email. Have been contacting via phone and email multiple times and still no response. Highly disappointed!!”

Helpful Report

Posted 4 years ago

Hi Alyssa, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking your order was already delivered I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 24/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“DO NOT WASTE YOUR MONEY HERE!!!! I find it absolutely ridiculous how unprofessional this experience has been, despite me spending a decent amount of money on their products. How in the world are they a functioning business? Their website lies saying they email back within 24 hours. I’ve been reaching out to them all week via email AND phone without any response!! My purchase was supposed to arrive 2 days ago and I have yet to receive an email on its status!! IS THIS A SCAM?!”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to leave a review. I've gone ahead and checked and it seems like there's no verified purchase under this email address. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“IS THIS A SCAM?! My order was supposed to be delivered 2 days ago and I still haven’t received an email on it’s status. I’ve emailed and left voicemails all week, but still have not heard back from anyone!! This absolutely ridiculous. DON’T BUY FROM HERE!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi Denise, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking your order was already delivered I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“I placed and order on April 23rd, it is now April 30th. I have not received any email stating anything about the status of my order. I am VERY displeased.”

Helpful Report

Posted 4 years ago

Hi Cheryl, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. Upon checking your order was already delivered I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“I ordered an item on April 22 and it is now April 30. I have not received any emails about shipping. I keep calling and emailing and have not received any answers about my order, however, I receive sales emails from them every day!”

Helpful Report

Posted 4 years ago

Hi Nancy, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“I ordered my product April 24th, it is now April 30th and I still haven't received a confirmation email with my tracking number so it hasn't been shipped yet and there is no indication when they will ship it. I cant get anyone on the phone because their number is NOT working. I emailed the company multiple times but still have not heard back from anyone at My First Blush. You took my money but still haven't delivered your product. Very unsatisfied with this company.”

Helpful Report

Posted 4 years ago

Hi Sherese, Thank you for taking the time to leave a review. I’m very sorry for the delay. We are currently processing orders, as usual, however, due to the global health crisis, our warehouses and shipping partners are experiencing a slight delay in updating the tracking information. I’ve gone ahead and sent you a quick message to get this resolved. For future reference, our team is here 27/7 to help and can easily fix an issue like this. Feel free to contact us directly by phone and email. Kindest regards, Serena Justmindful Customer Experience team

Posted 3 years ago

“A couple that I know suggested My First Blush to me they said they haven't had any problems with their orders. I placed an order on April 18th and it is April 21st and the fulfillment status on my order still say unfulfilled, it says order will be processed within 24 to 48 hours. I am very displeased with this company and I will not order anything else from them and if I am asked about the website I intent to suggest they use a different company.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that you have not received any update on your order. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

“they no longer respond when you ask . why the order takes so long. I hope to receive my order and not lose my money”

Helpful Report

Posted 4 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that you have not received any update regarding your order yet. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

“Like others, I am disappointed and, frankly, angry that there is FALSE INFORMATION ON THE RETURN POLICY, which clearly states that the buyer has 90 days to return "for any reason." First, it turns out that you can only ask for a refund if the packaging is not open. (So you can only return it if the packaging doesn't look right. Hmmm) Second, after many calls and emails, I was offered a 50% credit towards another purchase BUT their customer service only provided a "gift card" on a link that just brings me back to their website. Not much help there. DO NOT BUY FROM THIS MERCHANT!!!”

Helpful Report

Posted 4 years ago

Hello Anne, Thank you for reaching out and sending us your feedback. Upon checking, I have already addressed your concern. Kindest regards, Serena My First Blush Customer Experience Team

Posted 4 years ago

“Ordered almost 2 weeks ago I paid 150 for mine it arrived I put the batteries in it didn’t work I thought maybe I put them in wrong I didn’t. It’s impossible to get threw to this company finally did a replacement was supposed to be on its way guess what nothing was on its way because then they told me it was out of stock they couldn’t of told me that before.they where only giving me 129 back in store credit so because they are out of stock I was supposed to pay, no way I finally got my 150 back in store credit now wish me luck in trying to get my 150 dollars credit off of another item I am ordering, never again too many other companies out there they actually care about their customers”

Helpful Report

Posted 4 years ago

Hello there, Thank you for reaching out and sending us your feedback. I am sorry to learn about your experience with our store. Rest assured that we are committed to making this better for you. I see that your concern is already being sorted out by one of our customer service experts. Kindest regards, Brenda My First Blush Customer Experience Team

Posted 4 years ago

“Product didn’t work and no one answers the phone.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that you’re new toy seems to be defective. We value customer satisfaction and we wanted to make things right. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

“It didn't work!”

Helpful Report

Posted 4 years ago

Hello Sandra, Thank you for taking the time to leave a review. I'm very sorry to hear that your item didn't work for you. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty My First Blush Customer Experience Team

Posted 4 years ago

“I called them the same day I made the order to select a courier of my choice even if it meant I had to pay extra, their representative informed me that my order was processed through a different courier and I couldn't change it. I asked for a cancellation and was also informed that I couldn't cancel. They said my order was processed, strange thing given the fact that I haven't received a shipping confirmation yet.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for posting an honest feedback. I am very sorry to hear that you were having issues with your recent order. I’ve gone ahead and sent you a direct message so we can come up with a resolution right away. Best regards, Shelby My First Blush Customer Experience Team

Posted 4 years ago

“I ordered three items, they only sent two. No one will refund for the third.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to send us your feedback. I'm very sorry to hear that your 3rd item has not arrived yet. I have gone ahead and sent you a direct message to get this resolved. Kindest regards, Betty My First Blush Customer Experience Team

Posted 4 years ago

“As soon as i opened the package i got a strong sour smell from the item. I sanitized it and boiled it for 5 minutes and the stench was still very present. Have not used it. But it right back in the box.”

Helpful Report

Posted 4 years ago

“It wasn't what we had hoped for, the top action, is very slow and the controls don't work well . We sent a email to complain but we got no response.”

Helpful Report

Posted 4 years ago

Hello Stephen, Thank you for reaching out and sending us your feedback. I am sorry to learn that you're not satisfied with your purchase. I've checked and we've not received an email from you. I've gone ahead and sent you a direct message instead to get this resolved. Kindest regards, Serena My First Blush Customer Experience Team

Posted 4 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Mindful Reviews