Kapten & Son Reviews

Name: Kapten & Son
Address: Agrippinawerft 28, Köln, North Rhine-Westphalia
Rating: 4.72

4.7 Rating 49,644 Reviews

95 %

of reviewers recommend Kapten & Son

4.7

Based on 49,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

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“Tolle Brand mit tollem Team”

Helpful Report

Posted 1 year ago

“Ich mag die Produkte, aber die Lieferung dauert zu lange.”

Helpful Report

Posted 4 hours ago

“I really liked the communication. When I was about to write to you, you wrote to me and explained the situation (bottle, customs). I also liked the little bit of humor. It was just enough. And of course I really like my bag.”

Helpful Report

Posted 7 hours ago

“The walnut Pro Bergen is very beautiful.”

Helpful Report

Posted 9 hours ago

“The quality of my products is insanely good. I am so happy with my purchase!”

Helpful Report

Posted 13 hours ago

“I love the backpack. It takes a long time to process a return/refund.”

Helpful Report

Posted 1 day ago

“High quality and great design.”

Helpful Report

Posted 2 days ago

“Took way too long from order too recieving the shipment. Still waiting actually.”

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Posted 2 days ago

“I really like the bag, however there are a few lose strings out in the back of the bag, where the strap that helps the bag hold onto the suitcase.”

Helpful Report

Posted 2 days ago

“I really like the overall identity and aesthetic of Kapten and Son. The brand feels so unique, creative, and thoughtfully put together. I especially appreciate the attention to detail and the feeling that the products have their own personality 😊❤️ everything is so beautiful and also cute 🥰”

Helpful Report

Posted 2 days ago

“Good quality of the backpack, very nice and impresive design. And the delivery package was great. It seems that you care about customer. Thank you.”

Helpful Report

Posted 2 days ago

“Good serice, clear communication and fast delivery. Thank you!”

Helpful Report

Posted 2 days ago

“I really love the quality and the design! It looks so nice in person and feels really well made. I’ve been using it a lot and honestly couldn’t be happier with it. Definitely recommend!”

Helpful Report

Posted 3 days ago

“I still haven’t received the package, and it’s been a week since I placed the order.”

Helpful Report

Posted 3 days ago

“like the products a lot, fast shipping - but my backpack had a small dent”

Helpful Report

Posted 3 days ago

“I’m really happy with my experience with Kapten & Son. This time, my package was unfortunately delayed, but the delay was caused by the Slovenian Post. Despite that, I was always kept informed about the delivery, and the customer service has always been very helpful and easy to reach. Until now, everything I’ve ordered has arrived very quickly and without any problems. The products I already own are truly amazing, I absolutely love them, and I’m definitely going to order from Kapten & Son again in the future. I’ve also recommended Kapten & Son to many of my friends, and several of them decided to buy their backpacks from the brand because of my recommendation. They are all very happy with their products as well. I would happily recommend Kapten & Son to anyone looking for stylish, high-quality products!”

Helpful Report

Posted 3 days ago

“I love Kapten and Son products, the quality the style is amazing. At this point my entire family has a back pack and a small bag.”

Helpful Report

Posted 3 days ago

“Great quality product, very good communication on delayed shipping (because of drinking bottle). My daughter loves her new bag, because of the colour, material, size and all the pockets”

Helpful Report

Posted 3 days ago

“The shopping was perfect until i ordered, i was waiting for a confirmation email to be assured that the order went through but i never received one. I had to contact many times the client service to be sure the order was made which could be avoided by a confirmation email.”

Helpful Report

Posted 3 days ago

“Brand uses hiugh quality material and order fulfillment in the UK exceeded expecations”

Helpful Report

Posted 4 days ago

“Ce jour je n’ai toujours pas reçu ma commande passée le 23 août.”

Helpful Report

Posted 4 days ago

Kapten & Son is rated 4.7 based on 49,644 reviews