Kapten & Son Reviews

Name: Kapten & Son
Address: Agrippinawerft 28, K, North Rhine-Westphalia
Rating: 4.73

4.7 Rating 43,480 Reviews

96 %

of reviewers recommend Kapten & Son

4.7

Based on 43,480 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Tolle Brand mit tollem Team”

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Posted 1 year ago

“Great communication and service”

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Posted 13 hours ago

“The service was absolutely amazing, with the delivery time being extremely quick and the quality of the delivery (packaging and presentation) being great. The bag itself was amazing quality and had great compartments”

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Posted 20 hours ago

“I never thought that I would say this, but the quality of the bag is terrible. Not worth the premium price. Also it is very difficult to wear it. Bag feels uncomfortable in the shoulder and armpit region when trying to straighten my hands due to stiff strap materials.”

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Posted 20 hours ago

“Amazing bag, amazing quality and fast shipping”

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Posted 23 hours ago

“Quick delivery, excellent quality.”

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Posted 2 days ago

“Very nice design. Materials are of such a high quality.”

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Posted 2 days ago

“A compact but very big bike bag. I really love it.”

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Posted 4 days ago

“Lo zaino è veramente eccezionale! Avevo letto accuratamente la descrizione, ma sono comunque rimasta stupita nel vederlo. Zaino di ottima fattura, come molte tasche inserite in modo strategico, materiale che sembra molto resistente. Sono molto soddisfatta!”

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Posted 5 days ago

“Not worth the money at all”

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Posted 5 days ago

Hey Kapten, thank you for your honest feedback – we're sorry to hear you feel this way about your purchase. 😕 We completely understand that value for money is important, and it genuinely saddens us that your experience didn't meet your expectations. On top of that, we're sorry the delivery took longer than promised – that's not the standard we aim for. We'd love to learn more about what specifically didn't meet your expectations, so we can do better. Feel free to reach out to our Customer Care Team at service@kapten-son.com – we're happy to help! 😊 Warm regards, Your Kapten-Family

Posted 3 days ago

“Świetna nerka! Bardzo praktyczna, z odpowiednią liczbą przegródek i kieszeni. Wygodna, pojemna i dobrze wykonana. Jestem bardzo zadowolona z zakupu.”

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Posted 5 days ago

“Great bag”

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Posted 5 days ago

“This is already my 8th purchase in this store, the quality of the products is always amazing, I love that I get to have matching sets of small and bigger bags for different trips and travel needs.”

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Posted 5 days ago

“I recently purchased a Kapten & Son backpack and have been very satisfied with it so far. The design is modern and stylish, while the quality feels premium and durable. The backpack offers plenty of storage space with well-organized compartments, including a dedicated laptop section that keeps everything secure. It's comfortable to carry throughout the day thanks to the padded straps and ergonomic design. Overall, it combines functionality, comfort, and aesthetics, making it a great choice for everyday use and travel.”

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Posted 5 days ago

“The bags themselves are nice not that durable though, the customer service is very slow and the shipping estimates not accurate...”

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Posted 5 days ago

Hey Kapten, thank you for taking the time to share your honest feedback with us – we really appreciate it! 😊 We're sorry to hear that your experience wasn't fully what you expected. Your point about durability is something we take seriously, and we'll make sure to pass this on to our product team so we can keep improving. 🤍 We also understand your frustration with the shipping estimate and the response time from our Customer Care Team – that's not the experience we want for you, and we're truly sorry about that. We're continuously working on making both our shipping communication and our response times better. If there's anything else we can help you with, please don't hesitate to reach out to our Customer Care Team at service@kapten-son.com – we'd love to make it right for you! We hope to convince you of a 5 ⭐ next time! Warm regards, Your Kapten-Family

Posted 3 days ago

“Excellent quality, good and fast shipping. I recommend.”

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Posted 5 days ago

“The backpack Lisbon Pro is perfect. Just right volume, very well made and also includes smart bags for clothes and travel cosmetics. Great product! Definitely my recommendation!”

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Posted 5 days ago

“Bad experience upon buying my first product which cost a significant amount of money”

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Posted 5 days ago

Hey Kapten, thank you for sharing your feedback with us – we're really sorry to hear that your first experience with Kapten & Son wasn't the one you deserved. 😔 We completely understand how frustrating it must feel, especially when it's your first purchase and you've invested a significant amount. That's not the start we wanted for you, and we truly mean that. 🤍 We'd love to make this right! Please don't hesitate to reach out to our Customer Care Team at service@kapten-son.com – they'll be happy to look into what went wrong and find the best solution for you. 😊 We hope to convince you of a 5 ⭐ next time! Kind regards, Your Kapten-Family

Posted 3 days ago

“Very very bad experience with your processes and customer service”

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Posted 6 days ago

Hey Kapten, thank you for taking the time to leave us a review – even though we're really sorry to read this. 😔 A "very very bad experience" is absolutely not what we want for you, and we take this seriously. We'd love to find out what went wrong and make it right for you! Please don't hesitate to reach out to our Customer Care Team at service@kapten-son.com – they'll look into your case personally and do their best to find the best solution for you. 🤍 We truly hope to win back your trust and convince you of a 5 ⭐ in the future! 😊 Kind regards, Your Kapten-Family

Posted 2 days ago

“In love with Kapten and son”

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Posted 6 days ago

“Zaino bergen di ottima fattura ma colore non corrispondente alla foto.”

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Posted 1 week ago

Hey Chantal, grazie mille per la tua recensione! 😊 Siamo felici che tu sia soddisfatta della qualità dello zaino Bergen – questo ci fa davvero piacere! 🤍 Ci dispiace però sentire che il colore non corrisponde a quello mostrato nelle foto. Capiamo quanto possa essere deludente, e prendiamo questo feedback molto sul serio per migliorare la presentazione dei nostri prodotti online. Se desideri, puoi contattare il nostro Customer Care Team all'indirizzo service@kapten-son.com– saremo felici di trovare la soluzione migliore per te! 😊 Speriamo di convincerti con un 5 ⭐ la prossima volta! Cordiali saluti, Il tuo team Kapten-Family

Posted 2 days ago

Kapten & Son is rated 4.7 based on 43,480 reviews