KAREN WILLIS HOLMES Reviews

Name: KAREN WILLIS HOLMES
Address: Unit 501 / 3 Gladstone Street, Newtown, ,, Unit 501 / 3 Gladstone Street, Newtown, ,, New South Wales
Rating: 4.85

4.9 Rating 238 Reviews

96 %

of reviewers recommend KAREN WILLIS HOLMES

Company Reviews

Product Reviews

Metrics

4.9

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

KAREN WILLIS HOLMES 5 star review on 19th June 2025

Adelaide

190

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From trying on dresses to my final fitting, the KWH team were so accommodating and easy to deal with. I was so in love with my dress and I’m glad the whole process was stress free. Having had to expedite my wedding, the KWH expedited the process for me without a problem. The quality and detail of my gown was simply stunning and surprisingly so comfortable, I wore the same gown all day and night, I didn’t want to take it off!! Thank you KWH”

KAREN WILLIS HOLMES 5 star review on 1st November 2024

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Posted 11 months ago

Hi Melissa! Thank you so much for your lovely review! We are so happy you had such a great experience with us and will pass on your positive feedback to the team. Please be sure to email through your wedding photos, you look just gorgeous in Bailey! Thank you again for choosing your gown with us. KWH Team xoxo

Posted 11 months ago

“Couldn’t recommend enough! Was such a warm, fun and comfortable experience!”

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Posted 1 year ago

Hi Isabella, Thank you for your kind words, what a lovely review! We are so happy to hear you had a great experience, we will be sure to pass your feedback onto our team, Please be sure to send us your wedding photos and thank you for choosing your dress with us. KWH Team xoxo

Posted 1 year ago

“I came by myself to try on dresses as I am originally from Perth. I was a bit nervous beforehand as I was coming alone. The girls at KWH bridal made me feel so comfortable and made it such an enjoyable experience. I could not recommend them enough. Thank you Nicola and Denisa!”

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Posted 1 year ago

Hi there, We are so glad you enjoyed your experience in-store with Nicola and Denisa! It means a lot to us that you felt comfortable during your appointment and hope you left feeling beautiful and confident. We will pass on your review to our team at the Sydney boutique. KWH Team xoxo

Posted 1 year ago

“The most wonderful and helping women work here! I had an overseas wedding and made sure my dress was ready on time. They made the decision so easy and I felt so comfortable.”

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Posted 1 year ago

Hi Sarah, Thank you so much for this lovely review! We are so happy you had a wonderful experience, thank you for choosing your gown with us! Be sure to send us photos. KWH Team xoxo

Posted 1 year ago

“The most beautiful bridal boutique with quality items and amazing service. Emily was so accomodating and made me feel so comfortable throughout my appointments. After visiting multiple bridal stores, I can not recommended KWH enough!!”

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Posted 1 year ago

Hi Cailin, Thank you so much for your lovely review and kind words! We are so happy you had such a great experience with us and we will be sure to pass on this feedback to the team. KWH Team xoxo

Posted 1 year ago

“Karen Willis Holmes gave me the dress of my dreams! From the first fitting I knew I wanted a KWH gown to be apart of my big day. The whole team made the process feel so special and never a stress! It fit perfectly on the day. A big thank you to everyone at KWH!”

KAREN WILLIS HOLMES 5 star review on 9th October 2024

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Posted 1 year ago

Hi Georgie, Thank you so much for your kind words! We are so happy you loved your gown and had a great experience with us! You look so beautiful and wore our Lou Lou Gianna gown so well, be sure to email us through your wedding photos. Thank you again for choosing your dress with us. KWH Team xoxo

Posted 1 year ago

“Truly felt so beautiful on my wedding day, the staff were absolutely amazing and so helpful at the Sydney store.”

KAREN WILLIS HOLMES 5 star review on 3rd October 2024

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Posted 1 year ago

Hi there Danielle, Thank you so much for your kind words and lovely review. We are so happy you had such a great experience with us, you wore our gown so well. Thank you for choosing your dress with us! KWH Team xoxo

Posted 1 year ago

“I had the most incredible experience at Karen Willis Holmes, from when I got engaged to getting married it was under 6months, KWH was the first & only place I went, I received the most amazing customer service from my initial appointment to the subsequent appointments for the fittings, nothing was ever too much trouble, I loved being able to choose a different top & skirt & then having it made into a dress. I chose the Kitty Bodice & the Kirsten Skirt plus I added a belt & veil from KWH”

KAREN WILLIS HOLMES 5 star review on 1st October 2024

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Posted 1 year ago

Hi Olivia, Thank you so much for your lovely review & kind words. We are so happy you had an amazing experience with us. You look absolutely beautiful please be sure to email us through your photos we would love to share them with our team! Thank you again for choosing your dress with us. KWH Team xoxo

Posted 1 year ago

“My experience with KWH was second to none. I couldn't fault the girls in the Paddington (Brisbane) store. They were so knowledgeable and helpful. Especially seen as I found out I was pregnant after purchasing my dress, they told me the steps to take with the seamstress they recomended to ensure my dress fit perfectly on the day. In the photos attached I was 20 weeks pregnant!!”

KAREN WILLIS HOLMES 5 star review on 5th September 2024

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Posted 1 year ago

Hi Sophie, Thank you so much for leaving such a beautiful review for us. We are so happy you had such an amazing day, you look beautiful! Please be sure to email your photos we would love to see more! KWH Team xoxo

Posted 1 year ago

“The girls at KWH were so helpful and made the experience so fun! Thanks for everything”

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Posted 1 year ago

Hi Courtney, Thank you so much for your lovely words, we are so happy you had a such a great experience with us. KWH Team xoxo

Posted 1 year ago

“Definitely include KWH in your dress hunt!! Had the lovliest experience at KWH - with the help and guidance of Denisa! Was able to try on an array of beautiful different styles that really helped me understand which one was for me while having so much fun with my guests, such fun vibes and with a prosecco in hand! Said Yes to the Dress and couldn't be more in love! The longer I was in it, the more I loved it. :) Never felt rushed or pressured - had any and all questions answered and all information was transparent up front - couldn't have been easier!”

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Posted 1 year ago

Thank you so much for your kind words, we are so happy to hear you had a relaxing, fun experience with our store manager Denisa. Please be sure to send us your photos from your day, we cant wait to make your special gown. KWH Team xoxo

Posted 1 year ago

“I had a wonderful experience with buying my gown at KWH in Melbourne. After trying on a few dresses in multiple stores across Victoria, the last dress I tried on at KWH was the one! The whole team from the try on stage to the fitting stage were extremely kind and friendly, and not once did I feel rushed or pressured into making a decision! I love that Karen's philosphy with dress design is to make the wearer stand-out rather than the dress stand-out, and it was so special to find a wedding dress made me feel like myself! Thankyou to the whole KWH Armadale team for making my wedding dress experience so wonderful :)”

KAREN WILLIS HOLMES 5 star review on 18th August 2024

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Posted 1 year ago

Hi Phoebe, Thank you for this amazing review! We are so happy you had a great experience in our Melbourne Showroom and felt relaxed and enjoyed the process with us! Thank you for choosing us to make your dream dress. KWH Team xoxo

Posted 1 year ago

“Every moment at Karen Willis was so much fun! Sam was so informative and bought all the vibes. It was the perfect experience to find the perfect dress. I could not be more grateful! xxxx”

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Posted 1 year ago

Thank you so much for your kind words Steph! We are so happy we could make your dress of dreams. Please be sure to send your photos through to us, we can't wait to see them! KWH Team xoxo

Posted 1 year ago

“Emily at KWH made my experience finding and purchasing a wedding gown unforgettable. Her kindness, expertise, and passion made me feel comfortable and like she genuinely wanted me to find the dress of my dreams. I attended many appointments at different bridal stores to find the right dress, but selecting my KWH gown was an absolute no-brainer! I am obsessed! I would recommend KWH to all future brides!”

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Posted 1 year ago

Hi Courtney, Thank you so much for your lovely words and wonderful review, we will pass this feedback onto Emily and the team! Please email through your photos to us we would love to see your special day! xx KWH Team xoxo

Posted 1 year ago

“I had an excellent experience selecting my dream gown from Karen Willis Holmes! The dresses are beautiful and you’re able to chose your own tops & bottoms then piece them together. The alterations were swift and exactly what I wanted; thank you Susan! All the staff were delightful and super helpful!”

KAREN WILLIS HOLMES 5 star review on 1st July 2024

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Posted 1 year ago

Hi Phoebe! Thank you so much for your kind words, we are so glad you had a great experience! Thank you for sharing these beautiful photos of you in your KWH Gown! You look amazing! KWH Xx

Posted 1 year ago

“Fantastic service. Warm and friendly staff. The ladies went above and beyond to help me with everything from Covid lockdowns and postponing the wedding twice to helping me with garment issues. When we renew our vows, I will definitely be getting another gown from KWH bridal.”

KAREN WILLIS HOLMES 5 star review on 26th June 2024

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Posted 1 year ago

Hi Petra! Thank you so much for these kind words, we are so glad you had a great dress journey with us! Thank you for sharing these beautiful photos of you in your KWH Gown! You look so beautiful! KWH Xx

Posted 1 year ago

“From the first appointment all the way to picking up my dream dress, the team at Karen Willis Holmes were wonderful. A big thank you to the team in Melbourne, who made every part of the process feel special and tailored just for me. Their attention to detail and genuine care for their clients shone through in every interaction. I especially appreciated their patience and expertise when it came to fittings and alterations, ensuring my dress was a perfect fit. It was not just about selling a dress, but about creating a memorable journey that I will cherish forever. I highly recommend Karen Willis Holmes to any bride looking for not just a dress, but a complete, joyous experience.”

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Posted 1 year ago

Hi Seazin, This was such a beautiful review! Thank you for choosing us and taking the time to write these kind words! We are so happy we made the experience so special for you as this is our ultimate goal, to ensure a relaxing, fun and memorable experience to cherish forever. Please be sure to send your wedding photos through to our Melbourne store the girls would love to see the final product from your special day. KWH team xoxo

Posted 1 year ago

“KWH Bridal were absolutely amazing from start to finish. I went dress shopping at a few places but the service at KWH was something else. I did not feel the pressure or stress during my appointment when trying on dresses and felt so supported. The ladies were down to earth and made my dream dress come to life!”

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Posted 1 year ago

Hi Teodora, Thank you so much for these kind words. We are so glad to hear the experience you had was relaxing and enjoyable and we made your dress of dreams! Be sure to share your photos with us x KWH Team xoxo

Posted 1 year ago

“I found my dream dress at KWH Brisbane thanks to the wonderful Emily and Lauren, who made me and my friends feel very special and comfortable. We had the entire store to ourselves and were able to browse all the gowns at our leisure, before I tried on a range of stunning gowns that were clean and fit so well due to the corset back (not pinned). The lovely ladies were so helpful, kind and made the process fun. The showroom is gorgeous, in the middle of stunning Paddington. I would highly recommend KWH to any future bride!”

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Posted 1 year ago

Hi Ashleigh, Thank you so much for your kind words, we are so glad you had a great experience! We can't wait to see you in your KWH Gown! KWH Xx

Posted 1 year ago

“Found my wedding gown at KWH Brisbane! Loved the flexibility of creating a dress from multiple pieces to achieve a custom design. Emily was great to work with! She is warm and supportive but is honest in what she sees. A great experience!”

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Posted 1 year ago

Hi Rachael, Thank you so much for your kind words! We can't wait to see you in your KWH Gown. KWH-HQ Xx

Posted 1 year ago

KAREN WILLIS HOLMES is rated 4.9 based on 238 reviews