“Im in WA the South West I am now a retired Carpenter and joiner my project is My 112 year old house nee Kitchen Bathrooms etc, Keeler always seems to have what you want in stock and are glad to sell you it no matter how small the purchase theres no body around like keeler in WA thats why I shop on the net at keeler ,”
“if you dont have something for a order placed (multiple items ) you could still send the items that are in stock ,so we are waiting for one item only and the job can keep moving,
cheers jason”
“I asked for specific measurements of a replacement door handle in "Legge" as I did't want any hassle re-driiling holes etc. I emailed back and forth with Kevin to ensure it would be the right fit. After making the payment, I had a phone call to say that handle wasn't in stock, "but they're all the same, so I'll send you the Lockton". Lockton was cheaper, smaller and did not fit. I have reached out to Kevin to organise a return and refund as he had promised to do. I still have not heard from him nor do I have my refund. I still have the handle in it's original pacakging and can return when given the instructions on how to do so. It has been a time consuming process with a worthless result.”
Good morning, Taryn
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product or service that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I will be sending you a separate email with regards to the refund and the return.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Supurb webisite with amazing resources to find the window hardware that I was looking for. The video tutorial was really useful. Whilst the part in this instance happened to be sold at various other sites, the price was competitive and I wanted to support the place that actually helped identify the correct replacement part and which seems a good company to support. Will definetly order again.”
“Thank you for arranging our stock to be sent to us, it did take a little bit longer to receive it as i believe there was a miscommunication and it was over Christmas.”
Good afternoon,
Thank you for taking the time to place this review.
We are sorry you did not receive your package as promptly as you expected. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Installed 22 of this item, great quaility product with quick delivery only issues was the quality of the screws provided in kit was lacking, the steel was soft and the philips head drive point was not center on some of the screw which made them redundent.”
Good afternoon, David
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused by the lack of clarity that led to this miscommunication.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
