“Placed order with Keeler and received no update or delivery / tracking information.
Was not sure if order was even received, and it arrived a week or two later.
The item itself was a high quality item packaged in original iver packaging so no issues there. Haven’t installed but all looks okay.”
Good morning, Mel
Thank you for taking the time to place this review.
We do apologize for any inconvenience caused, for not receiving any communication with regards to your order acknowledgement / tracking information.
All order acknowledgement and or tracking information are sent to the email address provided. It can happen that the email notification can go into the spam folder on occasion.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“High Quality products at a great price. Fast parcel delivery. Pity the Canberra store is no longer open otherwise I'd buy all my hardware from Keeler.”
“Online ordering is a non event! Could not attach items! Phoned order only to receive incorrect items! After phoning then. Had to email. No response by email then items arrived. Appreciatively accepted that they are now correct but this is a company waste of time and goods to purchasers!”
“Ordered 10 brass hinges, fairly priced, took ages to get them in Perth WA,
Brilliant quality, very well packed, though I had to take a course in anger management trying to get the screws out of the packaging.
Response to order seemed quite slow as maybe they had to get them into stock.
Well pleased, I will buy again.”
“i rated 3 as i recieved a cheaper ,different version of what i ordered...so thats a 1........on the other hand,customer service could not have been better as far as communication and full refund.
i was not asked to have it replaced and return cost was provided....so thats a 5......things happen.....all in all ,no drama no fuss...i would purchase from keeler again”
Good afternoon,
Thank you for taking the time to place this review.
We are sorry you did not receive the item as expected/ordered. We do apologize for any inconvenience caused.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
Good morning, Cameron
Thank you for taking the time to place this review.
We are so sorry for any inconvenience caused. Our store is located in Sydney, however you have a delivery address in Melbourne.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“Keeler Hardware has provided excellent home renovation and handy man hardware for years. They are accurate in their product description and prompt in delivery. Excellent team, I say!”
“Purchased 2 rising butt hinges from Keeler Hardware and they sent to Warrnambool Victoria. I could'nt have been more happy with the product or the efficient postage.”
“Although the persons dealing with customers are busy, when you are being served all details are taken care of in a friendly manor.
I'm looking forward to shop again as I need more of the sash window balances”
