“I ordered an item on-line. Couldn't access my account to track delivery, despite being told Password had been accepted. In the end, I went to live-chat and was sent a link. That was my only issue.”
“great service and goods arrived on time. exactly what I was after. didn't receive an email with the tracking etc, not sure what happened there. ? But all in all very happy with the service.”
“I purchased a part for my pool gate hinge, it was only $5.50 but the postage was $10, it went to our PO Box , surly postage could be cheaper for such a small item, do you make money on the postage also?”
“Very happy with the website ordering, but compared to quality solid brass handles and window furniture stock I am getting from UK and Canada, shipping from Keeler Hardware was very slow with the addition of slow delivery. Overseas generally ship immediately and I receive stock in 3 to 4 days.”
“I purchased a safe box without knowing that delivery was not included. It seems that the website is misleading because it says in a big font about free delivery but later when you order the goods it says in a small font at the bottom of the page that delivery is not included. Hence I had to pay over one hundred bucks extra for delivery. I believe the store should redesign its website to prevent people like me from getting misled.”
“It was very easy to find what I wanted on the Keeler website. Order arrived on time and the pick up process was seamless. Very good communication throughout.”
