KBN Jewellery Reviews

Name: KBN Jewellery
Address: Depot Rd, Banyo, Queensland
Rating: 4.89

4.9 Rating 473 Reviews

97 %

of reviewers recommend KBN Jewellery

4.9

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

KBN Jewellery 5 star review on 26th May 2022

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I'm loving my new pendant and earings. The quality and workmanship are great! This was a gift to myself and features daffodils which have special memories for me as a child in England, plus 'rebirth' which represents a new life I created for myself three years ago.”

Helpful Report

Posted 3 months ago

Thanks so much for leaving this lovely review Sandra, and for telling the story behind your piece. We appreciate you! xx

Posted 3 months ago

“I placed 2 separate orders, both personalised gifts for Christmas. Both orders came very quickly, arriving within days. Beautiful pieces as always. Thank you”

Helpful Report

Posted 3 months ago

“Love the bracelet for my beautiful little granddaughter.”

Helpful Report

Posted 3 months ago

This is wonderful to hear, thanks Gaynor! x

Posted 3 months ago

“I bought a necklace for my daughter with detailing of each of our family members initials. I am really disappointed as it feels really poor quality and the necklace looks cheap not $150. I worry it will break based on how poor the chain quality is and she’ll lose the tiny pendants. I was excited for it as I love my necklace that I bought but this looks like I purchased a cheap necklace not a keepsake.”

Helpful Report

Posted 3 months ago

Hi Allison, Thank you for taking the time to share your feedback. We’re really sorry to hear the necklace didn’t meet your expectations, especially after previously loving your own piece. All of our jewellery is crafted from high-quality gold fill and sterling silver, and the delicate design is part of our dainty aesthetic. While our chains are fine in appearance, they’re strong and made to withstand regular wear - they won’t simply break under normal use. Our product photos and descriptions online accurately show the fine detailing and scale of each piece, so customers can see exactly what to expect before purchasing. If you’d like, we’d be happy to take a look at your order to ensure everything is as it should be, please reach out to our team directly so we can assist further. Kindest, Asha

Posted 3 months ago

“As always my KBN necklace is perfect! Thank you KBN team”

Helpful Report

Posted 3 months ago

So happy to hear this – thank you Dallas! 💕

Posted 3 months ago

“I love my ring. Can quicker than expected, fits exactly like I thought, very comfortable and perfect.”

Helpful Report

Posted 3 months ago

That makes our day, thank you Jenna!

Posted 3 months ago

“This is my 3rd order and all pieces have been outstanding. Simple to place orders and was quick turn around time for production.”

Helpful Report

Posted 3 months ago

Appreciate you leaving this lovely review Nicole :)

Posted 3 months ago

“Jewellery is exactly what I hoped for. Arrived quickly and beautifully packaged”

Helpful Report

Posted 3 months ago

This is what we love to hear - thank you!! xx

Posted 3 months ago

“The pieces were just as described. Absolutely gorgeous and amazing level of attention to detail. I'm so happy with my purchase.”

Helpful Report

Posted 3 months ago

Love hearing this! thank you so much!! xx

Posted 3 months ago

“Big rose gold fan! Love your work ❤️ Will be back for more!”

Helpful Report

Posted 3 months ago

Oh gosh thank you so much for your lovely words! x

Posted 3 months ago

“Friendly staff, easy app to follow, prompt service and nice quality jewlelry”

Helpful Report

Posted 4 months ago

Thank you for your lovely review Rhonda :)

Posted 3 months ago

“I love my new bracelets, dainty and beautiful. Very quick delivery as well.”

Helpful Report

Posted 4 months ago

Thanks so much for sharing your experience Judy! x

Posted 4 months ago

“I am absolutely in love with the stacked pendant for my partners daughter aged 17. She loves flowers and I ordered a pendant with her and her dads birth flowers, with addition small pendant with the infinity symbol. I can't wait till Christmas when she opens this. I will be further ordering for myslef. Potentially a different fine chain.”

Helpful Report

Posted 4 months ago

Reading this makes our day Liz, thank you!

Posted 4 months ago

“I love love love KBN jewellery. It's unique. It's beautiful. I can wear it 24/7 without worrying about sensitivity issues. All their pieces are handmade - I have an original 😊 and they are affordable”

Helpful Report

Posted 4 months ago

This review made us smile Evelyn, thank you! xx

Posted 4 months ago

“I love both my purchases from KBN and especially my recent purchase for a friend's 40th. I'm blown away buy how quickly it was made and the exceptional customer service. Thank you so much! The necklace is beautiful and personal. I highly recommend KBN :)”

Helpful Report

Posted 4 months ago

Thank you so much for leaving this review Sharlene, it's wonderful to read :)

Posted 4 months ago

“I have purchased many items from KBN and I’m very happy with my experiences. Quality products, professional team and friendly service. Definitely recommend.”

Helpful Report

Posted 4 months ago

So happy to hear this – thank you Karen! 💕

Posted 4 months ago

“I love my KBN necklace. It is very good quality. The fine chain is delicate and lovely to wear.”

Helpful Report

Posted 4 months ago

We love hearing this, thank you Sarah! xx

Posted 4 months ago

“It was a present and she was extremely happy with it. However, some of the letter imprints were showing on the reverse side. Delivery was quick and it was easy to order on line.”

Helpful Report

Posted 4 months ago

Thank you so much for your lovely review! We’re super happy to hear the gift was well received too! 💛 You’re absolutely right - our stamping process means that marks can sometimes be seen on the reverse side, this is a normal part of the hand-stamping process and something we mention on our website. I'm so happy you found the ordering and delivery process easy too! Thanks again! Asha :)

Posted 4 months ago

“The service I received was excellent. Communication was timely and very friendly and the parcel arrived in the expected time. The product is very nice. My only dissapointment is that the beaded gold Luna chain is a more yellowy gold tone than the little pendants, which are a softer gold. I'm hoping it doesn't bother my daughter when I give it to her. Thank you”

Helpful Report

Posted 4 months ago

Hi there! Thank you so much for your lovely review and kind words about our service, we really appreciate it! 🌸 The gold tone difference you’ve noticed is completely normal at first and over time with wear, the chain will soften and deepen slightly to beautifully match the pendants. We hope your daughter loves her special gift!

Posted 4 months ago

“I LOVE the necklaces however ive noticed the larger circles scratch really easily ive got a circle over a circle and its leaving scratch marks, you cant see it unless you move the smaller circle out of the way but that would be my only comment, otherwise the jewellery is stunning ❤️”

Helpful Report

Posted 4 months ago

Hi Renaye, Thank you so much for your lovely review, we’re so glad you love your necklaces! ❤️ You’re right that when the pendants overlap, light surface marks can sometimes appear over time, we do mention this in the product description, as it’s a natural part of how the pieces move together when worn. Giving it a quick polish with the white pad included in your order will help soften those marks and keep your necklace looking beautiful. If you'd like some more polish pads sent out please just email our team. We’re so happy to hear you’re enjoying your jewellery otherwise! Kindest, Asha

Posted 4 months ago

KBN Jewellery is rated 4.9 based on 473 reviews