“The item was good. I ordered for my husband as a gift. However the company you use for the delivery was not professional. Not only they made few mistakes notifying me that the item was delivered, when it was the time that actually they came to deliver, they left it downstairs without trying to reach me. They did not buzz, they did not email me with the photo. I contacted them and finally they sent me the photo where they left it and it was not in our building. I pointed out that to the company that the item was left on the wrong address but there was no apologies. They just forwarded me the general page on their website where I suppose to be able to contact the driver. But when I went on the website and typed the suverb we live in so that I can ask the delivery person where he out it, it said they can't locate any delivery in your area. According to the photo they sent me, I went around the buildings on my street and finally I found the package. I'm happy with the item really, my husband likes it too but I'm very hesitant to purchase again if you are going to keep using this delivery company.”
“The billiecart salmon was extremely disappointing. Very expensive but way past its best. Lacked freshness, lacked rose colour and starting to oxidise. We didnt finish it”
“Website advertised 1-2 day delivery for Sydney. Unfortunately their carrier quoted 7 days after picking up the parcel. Needed to arrange a second purchase to have a gift delivered on time. Cost them $1500 in Christmas gifts.”
“Well I’d love to write a nice review, but I did order a nice scotch for Father’s Day! It still has not arrived. I ordered on the 23rd of August and it still hasnt arrived! I understand postage is slower due to covid and such. But I thought I would be notified… not happy”
“My order never arrived, communication was slow and when I followed up after 10 days I was left waiting for 3 days before being told that it was damaged in transit. Another order has been sent. It is nearly a month since my initial order”
“An order I placed on 7/8 has still not been delivered as of 21/8. Order #38052. Very disappointing! I have been in touch with Adam and am hoping the delivery arrives in the next few days.”
“I was not happy as my special bottle of champagne I had bought for my daughter’s birthday was delivered at 6.30 am and left outside her front gate. . She was not notified and it sat in the sun all day.. When I rang that night she had not found it and after searching in her garden and footpath she found it.
I had contacted the cellars on the Friday and somebody rang me on Monday. I told him the story and he said he would ring my daughter. This was on the 2/8/21. No phone call has been received yet .
My name is Cate Downes .
Phone number 0414351405.”
“Excellent offer at an excellent price and that’s where the positives ended. Woeful service by courier company and finally receiving leaking, damaged goods ensured this will be our last purchase. Sorry Kent Street Cellars but customers shouldn’t have to chase and chase and chase a $350 delivery.”
“I bought 6 bottles of Laurent Perrirer 2008 vintage all were cooked some worse than others. the lesson to be learnt try one bottle from the box before buying the box. DAMN”
“Although prompt in delivery service, disappointed that my $250 bottle was not packaged very well. When I opened the box, the bottle was freely moving around and I was fortunate it didn’t break. Very poor to have a premium bottle, packaged so poorly.”
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