“With regard to internet purchases; great staff (Adam) because he was helpful and concerned, but he was badly let down by the company, or should I say, management. A delivery took just over seven days, when I was led to believe it would arrive in two to three days..”
“Good service by Kent Street but not followed up by courier used. Still waiting for order that was collected 1 week ago. Two orders placed and both same situation. Need to use different delivery service. Just sits in their depot for DAYS.”
“i understand that delivery over Christmas is delayed due to the volume of parcels being shipped, however, it took over a week for the delivery and arrived only just in time for Xmas.”
“This is my first order with Kent Street, Cellars. At the time of order I was advised I would receive my order in 2 business days. I am disappointed as It is now almost one week (4 business days) since my order and it is still not received.”
“the website said 2 business days delivery - i am in Sydney so thought this would be ok. we left on Sunday morning for our holiday without the order arriving. so poor and the courier was hopeless - uncontactable and their website was poor. and the survey below has delivery options of "within 5 days" or "over 7 days" - what happened to 6 days as an option?”
“My son in law has yet to receive the item ordered. Courier company initially said they had picked it up but then said item was not available when they went to collect it. I e mailed Kent street cellars but they are unable to give me a delivery date, they just said it would be soon!!!
Birthday card no use as birthday was last week.”
“I ordered my party drinks on 27th Nov and it said 2-3 business day delivery and it arrived on 7th Dec after I had had the party. Only 15 mins fro CBD..... Not impressed with tracking info either as it didn't work. Been next day delivery previously but even with current situation that is very poor time frame.”
“Still waiting on my order from 25 Nov and have had no
info on when it may be arriving. Unusual, I know it is a busy time, but
you guys generally inform if delay on delivery time. ????”
