“My first Havana Rum order was broken by CouriersPlease so after 2 weeks a replacement order was delivered yesterday. But the box was wet and the CouriersPlease driver said it had been wet in the rain (but we had no rain yesterday). When we opened the parcel we found one bottle was broken (thus the wet box)!!! I now need a replacement bottle. Obviously the bottles need to be better wrapped- and I am unimpressed by CouriersPlease!”
“My order was delivered in perfect condition and arrived very quickly considering it was standard delivery. No issues at all when ordering and was very pleased with the wide array of choices on their website. Will happily order from here again in future! :)”
“It was great to have a number to call and confirm the product I was after was in stock. The staff were helpful and the online order system simple and easy to follow. The goods arrived well in the expected 2 days.”
“I phoned Kent Cellars at the last minute, needing to get a bottle of wine sent to my brother on the Central Coast as a gift. It was a rare bottle & in Magnum size & I needed to get it there by a certain date. Kent Cellars was able to meet the criteria & did so, with wonderful customer service. A pleasure to deal with, competitive with price & I would have no hesitation in using again. Thank you, from a very happy customer!”
“Absolutely perfect experience. I made an error in my order and it was rectified with out any hassles and delivered within 3 days- couldn’t be happier and will certainly be ordering again . Love the texts advising of items coming and the prices. Yep, we’re on board - thank you Kent street cellars”
“The wine arrived 5 days late and courier dropped wines worth $369 at the front door on Sunday no notice no signature required???!! Lucky my neighbour alert me on my phone or else someone could have picked up. Appalling services.”
English
