Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.68

4.7 Rating 14,561 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 14,561 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish my order would arrive quicker.”

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Posted 1 year ago

“The reponses to my issues were accepable and no problem. The problem's are; 1. How to use meter should be fine tuned and written so a really new person (who I was) is able to easiy move from step to step without confusion. The videos should zoom in on the parts of the meter and Lancing device being discussed ... the video does not do this. ( I have extensive experience in writing really simple instructions to lay people for them to understand how to dispatch medical emergencies at a medical answering service ) I've found that the people that are the experts in using equipment should not be writing the how to use it manual. 2. When I finally figured out how to use the meter after about 5 times of trial and error I noticed that the meter does not measure the Gluecose and Ketones the same. To get the GKI index you have to convert the meter's Gluecose mg/dl to mmol/L a real pain if you don't use the app. This is a serious flaw and should be looked into.”

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Posted 1 year ago

“Very expensive at over $1 per glucose/ketone test.”

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Posted 1 year ago

“Good sales on the device but just so you can ALWAYS pay full price for everything else you need to use it. no sales ever on strips or testing fluid, not even on black Friday/cyber Monday. Should have some programs to help make things more affordable for disabled people on a low fixed income. Shipping usually takes too long. Everything else is great but you really need to do something to make it more affordable for those that need it, even if it's periodic sales so we can stock up then (most people that can afford it will still buy at full price whenever they need it) I can't test myself nearly as much as needed because of the price. I know your a company trying to make money but I want to believe the company started with the goal of helping people get healthier. I think it would be a real good look for your company if you made some program for disabled and poor people to save some money.”

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Posted 1 year ago

“I like the device, it seems very accurate However I ordered glucose strips about 2 weeks ago from your website and I’m still waiting. That doesn’t work for me Why can’t we order just the glucose strips off of Amazon?? Also, the packaging of the strips is difficult to open. Of course it’s just a tear open but it’s tough.”

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Posted 1 year ago

“I don't like the price and think that I should get a discount after a certain point”

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Posted 1 year ago

“Would like it if you analyzed trends”

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Posted 1 year ago

“De måler fint, men er meget svære at åbne”

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Posted 1 year ago

“Being able to buy affordable glucose strips directly is great. Not so much for the Keto test strips.”

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Posted 1 year ago

“No explanation of reading results”

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Posted 1 year ago

“Nice unit, but I really didn't like the fact that I was "forced" to upgrade from the old unit which was adequate for my use. I also far prefer the old plastic container for the strips than the new individual foil wrapped strips.”

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Posted 1 year ago

“Still waiting on an email answer. Hiw do I collect data on the app for my wife and I separately? All our data is listed as one person skewing the numbers.”

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Posted 1 year ago

“The monitor works fine. My only complaint is a large one. The package that the strip comes in is very hard to open without scissors. For the price of the strips they could at least provide a slit so you can tear open the packet.”

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Posted 1 year ago

“Way to much waiste with the individual strips”

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Posted 1 year ago

“I rated Keto-Mojo 3 Stars or basically "acceptable" as a balance bewteen the product i purchased, the GK+ meter and it's customer support/service degree of service. The product i'd give 5 stars. It's good, the customer support well, one star would be a kindness, but their lack of response to my issue is disturbing. I was promised a reply and that has not happened. Here is the transcript of my 1 communication with Keto-Mojo. There has been no further response from them. KETO MOJO CUSTOMER SERVICE CALL 6/10/2022 JUNE 10 9:48 AM. You say: I need to speak to someone about on-line sales Customer Support Chat - Help 9:48 AM. Customer Support Chat - Help says: Leave us your email and we'll get back to you shortly. Thanks for reaching out! You'll get replies here and in your email. 9:48 AM. Customer Support Chat - Help says: Thank you for getting in touch with us! We want you to know we received your message and we're eager to help! We do our best to respond quickly, but some inquiries may take a bit more time than others. In the meantime, you may want to check out our How-To Videos or our Help Docs, which are packed with great information to get you started with your meter and troubleshoot any error messages. We'll be with you shortly! Kindly, the Keto-Mojo Support Team US: Monday-Friday 8am-4pm Pacific Time & Saturday 8am-12pm Europe: Monday-Friday 12pm-6pm CET & Saturday 5pm-9pm CET 9:49 AM. You say: This is in regard to my recent Order #383350 9:54 AM. You say: If i do not hear from a customer service rep faily soon, i will post my concerns publically on your forum and on any others i can find online. 10:01 AM. Ken Saunders says: How is it I can assist you? 10:01 AM. You say: This is regarding my Order #383350 do you have that information available to you? 10:02 AM. Ken Saunders says: yes 10:02 AM. You say: These are QC controls for your meter, but they show expiration dates as early as 10/22. 10:03 AM. You say: there are 4 vials, only ONE is not for 10/22, its dated expered 12/22 10:04 AM. Ken Saunders says: Control Solutions expire either six months from the date of opening or on the expiration date. Is your concern that you feel the expiration dates should be longer? 10:05 AM. You say: Considering i just purchased them, yes. In the past i managed 2 hospital specialty chem labs, this would be unacceptble from a vendor then and i find it to be now 10:06 AM. You say: There is no way i should need to use TWO vials of each control prior to that date 10:08 AM. Ken Saunders says: I am looking into this for you. be back shortly 10:09 AM. You say: ok, thank you. I DO understand the 6month life AFTER opening vials. Actually rather generous there i think 10:10 AM. You say: All 4 vials came in the same sealed box which had all these dates on the side 10:29 AM. You say: I do not have all day here 10:35 AM. Ken Saunders says: I brought your concern to my supervisor and she is looking into this for you. In the meanwhile, you still have 4 months usage. 10:36 AM. You say: Yes i know that, but this product did not have a manufactured date as well. I'm left to conclude i have been sold "old" stock. 10:36 AM. You say: That i have 4 months is not the point here, it's the complaint i'm making 10:37 AM. You say: With two sets of controls i COULD understand a wider spread of expirations but that's not the case 10:37 AM. Ken Saunders says: That's very clear. you will hear back from us. 10:38 AM. You say: I have read reviews about customer service turn-around and ...it's not good. I will not wait a very long time before posting this matter as a product/service review 10:41 AM. Ken Saunders says: Thomas, I appreciate your patience in this matter. Again, I hear your complaint and we will be addressing it when we have an answer for you. Have a good day! 10:41 AM. You say: Thank you, i am retaining a transcript of this conversation. ,Just now”

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Posted 1 year ago

“Most everything has been great, however after using the Lancing device it no longer worked and had to order the Advanced Lancing device. Suggested to Support include the better device within the kits.”

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Posted 1 year ago

“I occasionally waste a glucose strip because they're not perforated. PLEASE fix it. I almost bought a different system because of this”

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Posted 1 year ago

“Did not send cook book”

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Posted 1 year ago

“I can’t get a handle on it.”

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Posted 1 year ago

“I do not like my new device. I LOVED my old device and y’all eliminated it. Now I have individual packets that are more difficult to get into, strips that are smaller and harder to handle, and a machine that needs to reset with a red liquid - and it’s already not giving out correct readings. I’m extremely disappointed.”

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Posted 1 year ago

Keto-Mojo is rated 4.7 based on 14,561 reviews