Keto-Mojo Reviews

Name: Keto-Mojo
Rating: 4.67

4.7 Rating 16,094 Reviews

92 %

of reviewers recommend Keto-Mojo

4.7

Based on 16,094 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Keto-Mojo:

The ketone and blood glucose monitoring system FDA approved for kickass ketonians.

Visit Website

Phone:

800.513.1965

Email:

support@keto-mojo.com

Location:

952 School Street, Suite 212Napa, California 94559FDA REG: 10055466

Keto-Mojo 5 star review on 15th November 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rated Keto-Mojo 3 Stars or basically "acceptable" as a balance bewteen the product i purchased, the GK+ meter and it's customer support/service degree of service. The product i'd give 5 stars. It's good, the customer support well, one star would be a kindness, but their lack of response to my issue is disturbing. I was promised a reply and that has not happened. Here is the transcript of my 1 communication with Keto-Mojo. There has been no further response from them. KETO MOJO CUSTOMER SERVICE CALL 6/10/2022 JUNE 10 9:48 AM. You say: I need to speak to someone about on-line sales Customer Support Chat - Help 9:48 AM. Customer Support Chat - Help says: Leave us your email and we'll get back to you shortly. Thanks for reaching out! You'll get replies here and in your email. 9:48 AM. Customer Support Chat - Help says: Thank you for getting in touch with us! We want you to know we received your message and we're eager to help! We do our best to respond quickly, but some inquiries may take a bit more time than others. In the meantime, you may want to check out our How-To Videos or our Help Docs, which are packed with great information to get you started with your meter and troubleshoot any error messages. We'll be with you shortly! Kindly, the Keto-Mojo Support Team US: Monday-Friday 8am-4pm Pacific Time & Saturday 8am-12pm Europe: Monday-Friday 12pm-6pm CET & Saturday 5pm-9pm CET 9:49 AM. You say: This is in regard to my recent Order #383350 9:54 AM. You say: If i do not hear from a customer service rep faily soon, i will post my concerns publically on your forum and on any others i can find online. 10:01 AM. Ken Saunders says: How is it I can assist you? 10:01 AM. You say: This is regarding my Order #383350 do you have that information available to you? 10:02 AM. Ken Saunders says: yes 10:02 AM. You say: These are QC controls for your meter, but they show expiration dates as early as 10/22. 10:03 AM. You say: there are 4 vials, only ONE is not for 10/22, its dated expered 12/22 10:04 AM. Ken Saunders says: Control Solutions expire either six months from the date of opening or on the expiration date. Is your concern that you feel the expiration dates should be longer? 10:05 AM. You say: Considering i just purchased them, yes. In the past i managed 2 hospital specialty chem labs, this would be unacceptble from a vendor then and i find it to be now 10:06 AM. You say: There is no way i should need to use TWO vials of each control prior to that date 10:08 AM. Ken Saunders says: I am looking into this for you. be back shortly 10:09 AM. You say: ok, thank you. I DO understand the 6month life AFTER opening vials. Actually rather generous there i think 10:10 AM. You say: All 4 vials came in the same sealed box which had all these dates on the side 10:29 AM. You say: I do not have all day here 10:35 AM. Ken Saunders says: I brought your concern to my supervisor and she is looking into this for you. In the meanwhile, you still have 4 months usage. 10:36 AM. You say: Yes i know that, but this product did not have a manufactured date as well. I'm left to conclude i have been sold "old" stock. 10:36 AM. You say: That i have 4 months is not the point here, it's the complaint i'm making 10:37 AM. You say: With two sets of controls i COULD understand a wider spread of expirations but that's not the case 10:37 AM. Ken Saunders says: That's very clear. you will hear back from us. 10:38 AM. You say: I have read reviews about customer service turn-around and ...it's not good. I will not wait a very long time before posting this matter as a product/service review 10:41 AM. Ken Saunders says: Thomas, I appreciate your patience in this matter. Again, I hear your complaint and we will be addressing it when we have an answer for you. Have a good day! 10:41 AM. You say: Thank you, i am retaining a transcript of this conversation. ,Just now”

Helpful Report

Posted 3 years ago

“Most everything has been great, however after using the Lancing device it no longer worked and had to order the Advanced Lancing device. Suggested to Support include the better device within the kits.”

Helpful Report

Posted 3 years ago

“I occasionally waste a glucose strip because they're not perforated. PLEASE fix it. I almost bought a different system because of this”

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Posted 3 years ago

“Did not send cook book”

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Posted 3 years ago

“I can’t get a handle on it.”

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Posted 3 years ago

“I do not like my new device. I LOVED my old device and y’all eliminated it. Now I have individual packets that are more difficult to get into, strips that are smaller and harder to handle, and a machine that needs to reset with a red liquid - and it’s already not giving out correct readings. I’m extremely disappointed.”

Helpful Report

Posted 3 years ago

“I found it difficult to find what I was looking for on the website and as a result ordered the wrong item. The return process was challenging to navigate and I have yet to hear of my return was accepted.”

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Posted 3 years ago

“The way they are packaged sucks should have left them the way they were in the jar.”

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Posted 3 years ago

“I would have loved to give you a review as so much positive feedback already but I never received mine and u refunded me the money so that’s a shame”

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Posted 3 years ago

“I am having trouble syncing my i-phone 11 with my keto mojo ?”

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Posted 3 years ago

“In general this product is fine however glucose level is off - i compared it to two of my other meters and CGM monitor and the readings are way off - around 20 units, if you take insulin it may be kind of danger. Be sides that strips are kind of flimsy.”

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Posted 3 years ago

“the strips are a little difficult to open or tear up. Overall it's ok.”

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Posted 3 years ago

“Expensive product”

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Posted 3 years ago

“New meter is almost exactly like old one with the exemption I have a harder time getting it to sync up with my phone app. I just manually put day in. It's quicker. I like the new charts. My tests are drastically different from moderate to out of ketosis in same time frame.”

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Posted 3 years ago

“I am a diabetic and I use the One Touch Vario. Their strips are in a container that is much easier to access than your individual wrapped strips and their capillary blood application setup is much easier then your. You can see the blood being pulled into the strip. Some good things are I compared the glucose reading in both instruments and they were the same and I do love the Ketone results.”

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Posted 3 years ago

“Its not the product as much as it is the price. That makes me cringe to buy strips when im a diabetic trying to better myself by loseing weight on keto but dont have a lot of extra money to spend.”

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Posted 3 years ago

“No too happy with the strip wrappers. I understand it is to keep them longer. I liked the little containers on the older model.”

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Posted 3 years ago

“I ordered the combo test strip pack, you sent it, I received it in about 5 days.”

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Posted 3 years ago

“It was not obvious to me that the meter required a strip inserted to enable testing, instead of using the button to turn it on. I found that frustrating. But it is a good meter.”

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Posted 3 years ago

“It took a long time to get the product”

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Posted 3 years ago

Keto-Mojo is rated 4.7 based on 16,094 reviews