Kettler Reviews

4.4 Rating 2,493 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,493 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kettler agreed to replace our Bistro set, even though the set was out of warranty.”

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Posted 7 years ago

“We were very happy with the service received, Kettler is a first rate company who offer excellent customer service. We have always been very happy with their products.”

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Posted 7 years ago

“Rusting chairs replaced twice, the second time when they were almost five years old. This is very good service.”

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Posted 7 years ago

“I have been delighted by my garden table and chairs. But a couple of months ago I noticed that two of my chairs were developing rust. Going on to their website I was reminded that they have a guarantee against rust. I followed the instructions on the website, and within one week I had been sent replacement chairs. Excellent customer service!”

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Posted 7 years ago

“Very good after-sales service. Customer care clearly a priority for them, as well as reputational management. Most impressive when compared with many other retailers.”

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Posted 7 years ago

“No quibble about the issue, very helpful in arranging the replacement, it all worked well, arrived on time etc. And the new table is great. Thank you! Geoff.”

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Posted 7 years ago

“Super efficient service. Second to none. My patio table and chairs were showing rust. There was no hesitation in rectifying the problem. Can't fault them. I wish other companies could take a leaf out of their book but unfortunately there are not many around like Kettler. I can only wish them continued success and hope that they go from strength to strength. A BIG THANK YOU”

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Posted 7 years ago

“\excellent service , we have had issues with our hard wood patio table cracking, unfortunately it happened twice two years running, but the team at Kettler sorted a new table within weeks and you can only praise their customer service.”

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Posted 7 years ago

“What extraordinary service in this day and age. No query or quibble . We had areas of rust appearing on two chairs which were at the limit of the guarantee. Photos sent , receipt submitted and a replacement of all six. Everyone we spoke to could not have been more helpful. I should add that the delivery firm were equally efficient. Excellent.”

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Posted 7 years ago

“I had an issue with a Palma Mini Corner Set Table which was quickly and efficiently rectified with the minimum of fuss. The quality of their outdoor furniture is excellent.”

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Posted 7 years ago

“Fantastic service! Great bunch of guys on the end of the phone too!”

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Posted 7 years ago

“We had a Kettler table and six chairs a noticed a little rust appearing on the table and one chair. I called Kettler and was so impressed by their service, which could not have been more efficient, helpful and pleasant. The young lady confirmed the items were still in warranty after (I think) four years and arranged for a delivery of replacements at a time to suit us. These arrived at the agreed time and were perfect. I think this is company is right at the very top for quality, good customer service and would unhesitatingly recommend them and their products to anyone. A pity all suppliers are not as good!”

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Posted 7 years ago

“Replacement came very quickly and sent the rusty one back soon after couldn't get my original colour but substitute was acceptable well pleased and thank you Kettler”

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Posted 7 years ago

“We bought our Kettler chairs 4 years ago, and on the frame in places the coating was peeling off revealing aggressive rust underneath. We sent photos and a copy of our receipt, and Kettler were very cooperative. They promptly arranged seamless replacement, taking away the rusty itema”

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Posted 7 years ago

“Excellent service in respect of problem with coating on garden furniture. No fuss replacement.”

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Posted 7 years ago

“We noticed rusty areas on a Kettler Companion Set purchased for us as a gift. We contacted customer service, sent some photos and copies of the receipts and Kettler arranged for replacements to be sent to us (and faulty ones collected) within 2 weeks. Sorted. Thank you.”

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Posted 7 years ago

“After our duo seat developed a fault, the customer service was excellent, arranging an immediate replacement one in exchange.”

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Posted 7 years ago

“We purchased 2 Kettler chairs and a table 5 years ago through John Lewis. The table is absolutely fine but 2 years ago both chairs started to rust on the arms. They were replaced by Kettler through JL. A few weeks ago the two new chairs developed the self same fault in the same place and have been changed again by Kettler. Needless to say we are very pleased with the service. That said I do feel there may be an inherent problem with the chairs. 4 chairs all with the same fault in the same place in the same time scale!! I trust the new ones last longer or I will really be testing Kettle’s customer service looking for a further replacement.”

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Posted 7 years ago

“There is a 5 year warranty on the garden furniture. I needed to use this with just a few weeks remaining and was expecting to be "fobbed off". Kettler were fantastic - the replacement service was prompt and I was kept updated on timings. BTW I have some older Kettler garden furniture that is like new after nearly 20 years.”

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Posted 7 years ago

“Great Service and faulty Chairs were replaced straight away. I recomend this company to all:)).”

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Posted 7 years ago

Kettler is rated 4.4 based on 2,493 reviews