“I wanted something a little different from what was available on the website. They did this for me happily and it was beautiful. Very quick delivery too.”
“My friend received this gift direct from Kindred fires - she was thrilled and sent me
Photos of every stage of it - all the wrapping etc - she loved it”
“I placed this order and paid with Apple Pay which consequently removed the first line of my address - I'm having to wait for Royal Mail to redeliver back to Kindred Fires for them to then repost to me (additional payment for postage.)
I ordered this as a engagement gift 2 weeks ago, I haven't been that impressed by the customer service. Still unsure as to when I will receive the now very late gift.”
“I purchased the Tranquillity scented candle for a mummy to be.
The scent was out of stock at the time & I was contacted immediately & advised of this, given options including to change the scent, wait till the new stock came in or for a full refund to be issued. I decided to wait for the stock to come in & I was kept fully updated throughout.
The candle has since arrived, beautifully packaged & smells amazing. My friend is going to love it!”
“Excellent service. The product arrived quickly and was well presented. Any query was promptly answered. There are lots of beautiful products via Kindred Fires.”
“Bought an engagement candle gift for my sister. Easy to order and arrived on time. The candle included an image of a map that was selected by post code. This made me nervous as the post code was on a beach and I did not want the image to be all ocean! I did not need to worry as the final product looked great and my sister loves it. Perhaps for future consider an option for customers to see what the map will look like”
“I bought '30 Years' and 'Family Tree' with all family names engraved for my sisters wedding anniversary. There was a fragrance change which was dealt with very quickly and the gift was delivered on time. The whole family loved the candles and the fragrance. My sister wants to keep the candles as a treasured memory of the occasion. Thank you Kindred Fires for making a gift so personalised and special.”
“At short notice I emailed them to change the name of the sender on the Candle and they replied straight away and managed to amend it before being dispatched.
My niece was over the moon with the scented candle and lovely special message for her 21st.
Excellent Service”
“Very quick delivery, and the smell of the candle is incredible! I can’t wait for the first of December to start using my advent candle! Thank you so much!xx”
