“We were gutted as we never received this order. We jointly ordered this gift as an engagement present for our friend but the Royal Mail our the parcel in their wheelie bin which then got put out the next day so the parcel went in the bin lorry. I know this is not the fault of Kindred Fires but it was such a shame that this happened and we are so annoyed that the delivery person would put the parcel in the bin!”
“Got a personalised candle for my brother and his fiancee for their engagement. They both loved it and even my brother was touched! Lovely personal gift.”
“Perhaps this review shouldn’t be in relation to Kindred Fires more the delivery service Royal Mail. The tracking advised the parcel was delivered on 22nd however it was actually delivered 4 days later.
Between these dates my friend who I had gifted the candle to looked everywhere and I contacted support who wasn’t particularly helpful asking us to look In our safe place or with a neighbour which felt pretty condescending to be honest.
She now has it which is the important thing, overall not very satisfied.”
“I would love to be able to review the product and service but alas, the product never arrived. It was an engagement present for my son and his fiancé. After som attentive emails from customer support, all seems to have gone quiet, still with no sign of the parcel arriving. Very disappointed.”
