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Kingdom Appliances Reviews

4.8 Rating 1,349 Reviews
96 %
of reviewers recommend Kingdom Appliances
Company Reviews Metrics Info
4.8
Based on 1,349 reviews
Shipping & Delivery
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Kingdom Appliances Reviews

About Kingdom Appliances:

Kingdom Appliances have been successfully trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'Graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.

Visit Website

Phone:

01217080865

Email:

Sales@kingdomappliances.co.uk

Location:

Kingdom Appliances, 109 Amington Road, Yardley
Birmingham
B25 8EP

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P
Verified Buyer
“Quick & friendly delivery. Ho as good as new but much less than half the price! Cheers!”
Helpful Report
Posted 1 month ago
T
Verified Buyer
“This was possibly the worst purchase experience I’ve ever had. Beware. The company are mis selling used and previously faulty products and labelling them ‘new graded’. (See photo) I bought a ‘new graded’ AEG induction hob on the understanding the product was new but ‘missing the original packaging and may have slight surface scratches’. It arrived at 8.30 am and I was asked to tick a box saying it matched the description. I didn’t check the packaging believing it did not correspond to the product. The glass surface was too covered in condensation to see anything which I noted but ticked anyway. After installation I discovered that the packaging DID belong to my product as the model / serial no. was the same. On top of the model and serial number was a large sticker (they had tried unsuccessfully to rip off) stating FAULT: OVERHEATING with a previous sale and exchange date in November! Customer services then tried to tell me the packaging was not relevant to my product which was very obviously not true. I tried to get the history of the product from AEG because I was afraid it was potentially dangerous. They were evasive, refusing to allow me to talk to the customer service operator who was initially sympathetic. Kingdom Appliances offered a replacement or refund which I initially refused because I didn’t trust them but decided that if they could provide a brand new appliance, I would accept. They wouldn’t/ couldn’t do this, so instead they opted to criticise me for accepting! They then insisted they pick it up which would incur more expense to me, having to pay to disconnect and have the inconvenience of having to source a new one somewhere else. When I said I didn’t want them to pick it up for these reasons, they complained it cost THEM money to pick it up, when the appliance worked! If you sell something not as described, it is not only illegal but the onus is on you to put it right at your expense, without incurring extra expense to the customer. I still don’t know if the appliance is safe and likely won’t know. I wouldn't have bought it had I known it was used and had a fault registered on it. There are other reviews here (for the same product) stating similar problems. I wish I’d seen them before engaging with this company. In the end, their responses were so antagonistic and made me so angry I just wanted to be rid of them. It’s taken weeks to revisit this to post this review.”
Helpful Report
Posted 2 months ago
Dear Tamara, Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your experience. We would like to clarify that the AEG IKB64301FB induction hob you purchased was indeed a new graded item, not a used or previously returned product. "New graded" refers to items that may be missing original packaging or have minor cosmetic imperfections but have undergone thorough testing and quality control checks. This particular hob was processed through our AEG-approved test centre, where it passed all necessary inspections before being made available for sale. We understand that you had concerns regarding the labelling on the external packaging. However, as we explained, this packaging does not necessarily reflect the condition or status of the product itself. The appliance you received was fully tested, functional, and free of any faults. Despite your doubts, you proceeded to have the hob installed and continued to use it without issue. We made multiple efforts to resolve this matter amicably. We offered you both a replacement and a full refund with free collection, which you declined. Instead, you requested a brand new, factory-sealed appliance, which is not what was initially purchased, as you specifically ordered a new graded hob. Additionally, we covered the cost of third-party delivery to your location and offered to arrange collection at our expense when you were dissatisfied. Despite this, you chose to keep the appliance and continue using it without reporting any functional faults. We strive to provide quality products and excellent customer service, and we regret that you were unhappy with your experience. However, we believe we made every reasonable effort to resolve your concerns fairly and promptly. Kind regards, After-Sales
Posted 2 months ago
E
Verified Buyer
“My oven was delayed but when it arrived it's so beautiful, fits in with kitchen, no visible mark's and I love it”
Kingdom Appliances 4 star review on 19th March 2025
Helpful Report
Posted 2 months ago
T
Verified Buyer
“Very good delivery time was great”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Oh dear. I bought a double electric oven , that was only kerb side delivery (delivered lunchtime ) i didnt get home until 6pm . after install , decided to give it a wipe out , to get rid of factury oil grease and smells. i noticed one of the door hindges broken , contacted Kingdom to report issue , they suggested i had broken them ! but would replace door for£85 , after haggling the reduced it to £50. i quoted the consumers right act 2015 faulty goods act and followed guide line provided ... and just before having to take them to the small claims court , they finally provided FOC a new door lol , what a fight ! to get what should of happened without a fuss... dont use this company , shocking company.”
Helpful Report
Posted 2 months ago
Dear Gary, Thank you for your feedback. We are sorry to hear about your experience and would like to address the points you raised. Your AEG DCS431110M Built-In Double Oven was delivered via a third-party pallet network company, as your location was outside our standard delivery area. We can confirm that the delivery company contacted you beforehand to arrange a suitable date and time, as they do not deliver without prior confirmation. The delivery was made at your request. Regarding the issue with the door hinge, you contacted us almost two months after receiving and using the oven to report that the hinge was broken. As we explained at the time, all our appliances are thoroughly tested and photographed before dispatch. Our records, including images of your oven before shipping, show no defects of this nature. Additionally, you mentioned that you had removed the glass from the door for cleaning and noticed the broken hinge while reinstalling it. Given that the hinge must be lifted to remove the glass, this issue would have been immediately apparent upon unwrapping if it had been present at delivery. Furthermore, had the hinge been broken upon arrival, the door glass would not have remained secure. Due to the time elapsed and the nature of the fault, we could not confirm whether the damage occurred before or after delivery. However, in an effort to assist you, we initially offered a replacement door at a discounted price. When you expressed dissatisfaction with this, our after-sales team escalated the matter to management, who then authorised a replacement door free of charge as a goodwill gesture. We always strive to resolve customer concerns fairly and efficiently, and we regret that you were unhappy with the process. However, we also have to consider the time frame and circumstances in which faults are reported. If there’s anything further we can do, please don’t hesitate to contact us. Best regards, After-Sales
Posted 2 months ago
M
Verified Buyer
“Great prices. Detailed information about any damage the appliances can have. Excellent delivery service. 100% recommended!”
Helpful Report
Posted 2 months ago
J
Verified Buyer
“Very pleased with the fridge I bought from you.”
Helpful Report
Posted 2 months ago
M
Verified Buyer
“Great customer service…will definitely buy from them again!”
Helpful Report
Posted 2 months ago
M
Verified Buyer
“Excellent price on a built in microwave, with no noticeable damage. Comms a little slow at first, but would use again.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Excellent service and a great product Totally recommend”
Helpful Report
Posted 2 months ago
A
Verified Buyer
“Applience had scratches and a broken foot”
Helpful Report
Posted 2 months ago
E
Verified Buyer
“Am still waiting for delivery a week later was told they attempted on Friday however there was no call or email which they say they didn't have until I contacted them on friday. Now am told it will take another 7days . Frustrated”
Helpful Report
Posted 3 months ago
Dear Esther, Thank you for your feedback. We understand your frustration and would like to clarify the details regarding your order. You placed your order for the AEG BES355010M single oven on 02/02/2025. Our delivery terms state that we aim to deliver within five working days, during which our Despatch Team contacts customers to arrange delivery. Our records show that our Delivery Department attempted to contact you multiple times on 03/02/2025 using the phone number provided on your order, but we were unable to reach you. An email was also sent that same day. Further attempts were made on 04/02/2025, but again, we received no response. Despite this, we proceeded with the delivery on 05/02/2025, but unfortunately, no one was at the property to receive the appliance. As per our policy, failed deliveries are rescheduled within five working days from the failed attempt. On 07/02/2025, you reached out to us and provided a corrected contact number. At that time, we informed you of our previous attempts to contact you and the failed delivery. We also advised that we would be back in your area during the week commencing 10/02/2025 for redelivery. Given these circumstances, we believe you may have left this review for the wrong company. If so, we kindly ask you to revise your review accordingly. If you have any further concerns, please do not hesitate to contact our team—we are happy to assist. Best regards, After-Sales
Posted 3 months ago
Anonymous
Verified Buyer
“Bought an AEG oven at over 50% off manufacturer's price- item as described with minor dent to casing which is not visible once installed. Delivery was on time and the driver helpful and waited until I had checked it over and was satisfied. I would buy again and would recommend.”
Helpful Report
Posted 3 months ago
K
Verified Buyer
“Described as having small scratches, however, I am unable to see them! To me, the hob looks perfect. Great value, great customer service and fast efficient delivery. Would use again.”
Helpful Report
Posted 3 months ago
S
Verified Buyer
“Quick response to slight problem. Highly recommended.”
Helpful Report
Posted 3 months ago
D
Verified Buyer
“Price was perfect, delivery was good. However, we did pay for the removal of the old washing machine, but the delivery driver did not take it. He could not manage it by himself. I did phone and asked for it to be taken away, but it still remains outside waiting for collection. Otherwise good service in the main, have used many times before, but dissapointed this time around.”
Helpful Report
Posted 3 months ago
J
Verified Buyer
“excellent service, item as described”
Helpful Report
Posted 3 months ago
C
Verified Buyer
“Good website, easy to navigate. Customer service good and responsive to enquiries. My oven was delivered in good time, by a lovely helpful person. We haven't got it wired up yet so don't know how well it works yet! Looks great tho”
Helpful Report
Posted 3 months ago
P
Verified Buyer
“Oven arrived perfectly packaged. On inspection we couldn't find any marks even though a few small blemishes were on the photos. The driver was cheerful and very helpful. Recommend KA unreservedly”
Helpful Report
Posted 3 months ago
C Paterson
Verified Reviewer
“Great job lads were excellent thanks for job well done”
Helpful Report
Posted 4 months ago
Kingdom Appliances is rated 4.8 based on 1,349 reviews
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